Exterior

Reviews of The Westin Peachtree Plaza, Atlanta

4 out of 5
The Westin Peachtree Plaza, Atlanta
210 Peachtree St. NW, Atlanta, GA

Reviews

7.4

Good

Rating 10 - Excellent. 737 out of 1703 reviews" "
Rating 8 - Good. 301 out of 1703 reviews" "
Rating 6 - Okay. 252 out of 1703 reviews" "
Rating 4 - Poor. 187 out of 1703 reviews" "
Rating 2 - Terrible. 226 out of 1703 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Melissia

Liked: Cleanliness
Great staff amazing view
Stayed 3 nights in May 2024
Response from Director of Rooms Operations on May 25, 2024
Dear Melissia, Thank you for choosing The Westin Peachtree Plaza, Atlanta. It is lovely to read that you were pleased with our devoted associates and energizing views of downtown Atlanta. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Be Well,Shamir Joseph,Director of Rooms Operations

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Limited parking, expensive parking
Stayed 2 nights in May 2024

6/10 Okay

Dianne

Business traveler
Disliked: Cleanliness, amenities
The immediate area around the hotel is very sketchy. Aggressive homeless people everywhere outside the main entrance. I checked in Friday and house cleaning finally came at 6:30 pm on my LAST night when I was getting ready for dinner. The cleaner acted put out that she had to wait ! So rude !!Trash bags and cleaning carts lined the hallways all three days I was there. The views were awesome and front desk staff was very hospitable
Stayed 3 nights in May 2024
Response from Director of Rooms Operations on May 25, 2024
Dear Dianne, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet some of your expectations during your visit. Please accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We will address this appropriately, and we are very grateful for your patience. Furthermore, we were disappointed to read about the unsatisfactory housekeeping service you received from us. Please be assured we will follow up on your comments with the appropriate individuals and will take the necessary measures to ensure we focus on providing attentive, thoughtful hospitality to all of our guests. On a positive note, we are glad to know you liked our breathtaking views and devoted front desk associates. We hope you will consider us again so we may have the opportunity to better your stay.Be Well,Shamir Joseph,Director of Rooms Operations

6/10 Okay

Alisha

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Director of Rooms Operations on May 24, 2024
Dear Alisha, Thank you for choosing us and for rating your experience. We regret if we missed any opportunities to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on May 19, 2024
Dear Silvia, Thank you for being our guest and for your high rating. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. It was our pleasure serving you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon. Be Well,Shamir Joseph,Director of Rooms Operations

6/10 Okay

Romane Janvier

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
the cleanliness was awful. i had stains on my towels and hair in my bathtub.
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on May 17, 2024
Dear Ms. Janvier, Thank you for taking the time to evaluate our hotel. First impressions are vital for setting the tone for an exceptional stay, and we are disappointed with the issues you experienced. We focus on rejuvenating and recharging our guests with fresh and thoughtful accommodations; therefore, we want to apologize for the oversights with your guestroom. We hope you will return for the seamless hospitality for which we are known. Be Well,Shamir JosephDirector of Rooms Operations

10/10 Excellent

Lisa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great one night stay. Close to the passport agency which is what we needed.
Stayed 1 night in May 2024

10/10 Excellent

TJ

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 4 nights in May 2024
Response from Director of Rooms Operations on May 16, 2024
Dear Guest, Thank you for your recent stay at The Westin Peachtree Plaza, Atlanta and for posting a generous review of our hotel. It is a pleasure to know that we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next visit to our city. Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience will stay again
Stayed 4 nights in May 2024

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was great and the view was amazing.
Stayed 2 nights in May 2024

8/10 Good

Jihyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of Rooms Operations on May 15, 2024
Dear Jihyun, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for your positive rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

2/10 Terrible

Mario

No shampoo. No conditioner. No body wash. Pool was close (the purpose of the trip was a weekend with the kids). Electrical outleet in the room were not working (some).
Stayed 1 night in May 2024
Response from Director of Rooms Operations on May 13, 2024
Dear Mario, We appreciate you for being our guest and for taking the time to review our hotel. We want to thoughtfully craft experiences to ensure our guests rise refreshed every day. Therefore, we hope you will accept our apologies for the inconvenience and frustration you and your family experienced due to the concerns in your guestroom. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We invite all of you to revisit for the integrated, revitalizing experience you deserve the next time you are in Atlanta. Thank you for choosing Westin, a place where together we rise.Be Well,Shamir Joseph,Director of Rooms Operations

6/10 Okay

James

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on May 14, 2024
Dear James, Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on May 13, 2024
Dear Seth, Thank you for being our guest and for the generous review. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. It was our pleasure serving you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon. Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Dina

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Director of Rooms Operations on May 14, 2024
Dear Dina, Thank you for choosing us and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure hosting you at The Westin Peachtree Plaza, Atlanta, and we hope to see you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Eliut

Liked: Cleanliness, property conditions & facilities
Nice view to the city
Stayed 1 night in May 2024

8/10 Good

Andraya

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Didn’t like that they charge guests of hotel a daily fee of 60 dollars to park sundial restaurant was 45 min sitting before food was brung out and 2 waiters
Stayed 3 nights in May 2024

6/10 Okay

Jamie

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on May 12, 2024
Dear Jamie, Thank you for your review and for letting us know you enjoyed your overall visit. We are grateful for your feedback as we continually strive to strengthen our guest experience. It was our pleasure accommodating you, and we hope you will stay with us again whenever your travels bring you to the area.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Cortez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great trip
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on May 14, 2024
Dear Cortez, Thank you for being our guest and for the gracious review. It is always exciting to know that we exceeded your expectations, and we are pleased you enjoyed your stay. Rising 73 floors above the heart of the city, we offer our guests attentive service, thoughtful amenities, and an exceptional location. We loved serving you at The Westin Peachtree Plaza, Atlanta, and we look forward to welcoming you again soon. Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Christie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on May 10, 2024
Dear Christie, Thank you for choosing The Westin Peachtree Plaza, Atlanta. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love knowing you had a rejuvenating experience with us. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

laurence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel gym and pool. The staff was so friendly and helpful.
Stayed 1 night in May 2024

8/10 Good

Michelle, Tampa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The room was spacious, clean & comfortable. Housekeeping was a problem because I requested two days of cleaning and they never cleaned the room. Super convenient to the Americasmart. I definitely will stay again.
Stayed 1 night in Mar 2024
Response from Director of Rooms Operations on May 5, 2024
Dear Michelle, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for sharing your generous review. We are glad you had a pleasant stay and that our immaculate and thoughtfully crafted accommodations enhanced your visit. It was also a pleasure reading our location proximity to AmericasMart worked well for your travel plans. That said, we are sorry for the disappointment you experienced with our housekeeping service; we will address this with our team to ensure we are appropriately responding to every guest request. Thank you again for your feedback, and we love knowing you plan to return; we look forward to it.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Alvaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel in downtown Atlanta, walking distance to poultry show and other ammenities.
Stayed 1 night in Jan 2024

2/10 Terrible

Santonia

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on May 2, 2024
Dear Santonia, Thank you for being our guest and for your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Shamir Joseph,Director of Rooms Operations

2/10 Terrible

Ryan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in at 4pm. Room wasn’t ready until almost 7pm. Shower was dirty. We used to stay here every time we came to Atlanta, but unfortunately we will be finding another option moving forward.
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 30, 2024
Dear Ryan, Thank you for staying with us and for sharing your feedback. We are very sorry that your guestroom was not ready upon your arrival and for any frustration and inconvenience this caused you. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and understanding. We also offer our apologies for the cleanliness issues you had; we have shared your review with our associates as we continuously strive to enhance our guest services. Thank you again for your loyalty to our hotel, and we hope to welcome you back so we can provide you with the outstanding experience you always deserve and that you have come to expect from us.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Dan, Newnan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 1 night in Apr 2024

10/10 Excellent

Altramice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel property was beautiful, room was beautiful over looked the city, it was very convenient to most attractions so we were able to walk wherever we wanted to go. Also Uber was convenient to the hotel as well only down side is there’s a lot of homeless people around the building as you’re coming in and out on each entrance, other than that my stay here was amazing
Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on Apr 29, 2024
Dear Altramice, Thank you for choosing The Westin Peachtree Plaza, Atlanta, and for the kind review. We are glad you loved our thoughtfully crafted property with energizing views and that our dynamic location just moments from some of Atlanta's most popular attractions added to the enjoyment of your visit. That said, we regret not meeting all of your expectations; please know our front desk is available at all times to help make you as comfortable as possible. Thank you once more for your feedback, and we look forward to welcoming you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was very nice. Room was great, nice view, and very convenient.
Stayed 3 nights in Apr 2024
Response from Director of Rooms Operations on Apr 30, 2024
Dear Jacqueline, We are pleased to know you enjoyed your stay with us. It is always wonderful to hear that our guests were able to relax and feel at home in our well-appointed guestrooms, all of which offer beautiful views and our signature Westin Heavenly Bed. We are also glad our intuitive associates helped elevate and optimize your time with us. Thank you for the kind comments about your visit, and we look forward to welcoming you back to The Westin Peachtree Plaza, Atlanta.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful experience and the sun dial restaurants was heaven for our anniversary
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 29, 2024
Dear Edna, Happy Anniversary. We are thrilled that you chose The Westin Peachtree Plaza, Atlanta to be part of such a momentous occasion. It was a pleasure learning you had a great stay and that you were able to soak in the unrivaled 360 views of downtown Atlanta from The Sun Dial Restaurant, Bar & View. Thank you for your gracious feedback, and we look forward to exceeding your expectations again.Be Well,Shamir Joseph,Director of Rooms Operations

4/10 Poor

Adrienne

Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on May 18, 2024
Dear Adrienne, Thank you for choosing us and for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Be Well,Shamir Joseph,Director of Rooms Operations

2/10 Terrible

Christopher, Ellenwood

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not have room available 3 hours after check in time no notifications on when would be ready and still will charge for a night though they did not have rooms available.
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 29, 2024
Dear Christopher, Thank you for being our guest and for sharing your thoughtful review. We sincerely apologize for any billing-related concerns you had and if these were not resolved to your satisfaction. We will follow up with the appropriate individuals as we want every guest to know their importance and our dedication to outstanding service. It was also disappointing to learn about the inconvenience and frustration you encountered upon arrival. This is certainly not the kind of experience we strive to provide our valued guests. We understand the importance of a smooth check-in process, and we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless stay we are known for.Be Well,Shamir Joseph,Director of Rooms Operations

4/10 Poor

Joshua

Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on May 18, 2024
Dear Joshua, Thank you for being our guest and for leaving a feedback of your stay. Please accept our apologies for any concerns that inconvenienced you during your visit. We regret not exceeding your expectations, and we hope you will give us another chance to provide you with the intuitive, meaningful service you should always expect from us. Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

ijah

Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on May 18, 2024
Dear Ijah, Thank you for choosing our hotel and for sharing your rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Mario

Business traveler
Liked: Amenities, property conditions & facilities
Loved my stay
Stayed 5 nights in Apr 2024

8/10 Good

Tony

Stayed 4 nights in Apr 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on Apr 26, 2024
Dear Andrea, Thank you for leaving a positive rating about your stay at The Westin Peachtree Plaza, Atlanta, one of downtown's most iconic landmarks. We are pleased to know you enjoyed your overall time with us and hope to see you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

8/10 Good

Elizabeth

Traveled with family
Liked: Staff & service, property conditions & facilities
There was a lot of dust and odor.
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly, Opelika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on May 10, 2024
Dear Kimberly, Thank you for your great rating of The Westin Peachtree Plaza, Atlanta. We are dedicated to making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. We look forward to welcoming you again soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Amiaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everyone was very professional and polite
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 22, 2024
Dear Amiaya, Thank you for taking the time to share your feedback regarding your recent stay at The Westin Peachtree Plaza, Atlanta. Your compliments were a pleasure to read, and we enjoy knowing that our associates helped to enhance and optimize your stay. We will share your generous remarks with everyone, and we look forward to welcoming you back very soon.Be Well,Shamir Joseph,Director of Rooms Operations

8/10 Good

Anael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Apr 2024
Response from Director of Rooms Operations on Apr 23, 2024
Dear Anael, Thank you for choosing The Westin Peachtree Plaza, Atlanta. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Fredrick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Excellent customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Director of Rooms Operations on Apr 20, 2024
Dear Kenya, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Peachtree Plaza, Atlanta. We look forward to your return and wish you all the best with your future travels.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Kalandra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay in the Atl. It’s my new go to. The staff was so friendly and polite. They made sure we understood everything about the hotel. The valet staff were generous and always kept a smiling face.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
I booked my room to take the LSAT test because I needed the peace and quiet to concentrate. Test was 7 hours and outside of one time where some people in the hallway were noisy, it was the absolute best
Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on Apr 17, 2024
Dear Tamika, We are pleased to know you enjoyed your stay with us. It is always wonderful to hear that our guests were able to feel at home in our well-appointed guestrooms decorated in soothing tones offering a quiet retreat. Thank you for all of your feedback, and we look forward to welcoming you again to The Westin Peachtree Plaza, Atlanta.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

6/10 Okay

Lais

Liked: Cleanliness, staff & service, amenities
The room had a very strong smoking odor, a very small bath
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on Apr 15, 2024
Dear Lais, Thank you for being our guest and for your thoughtful review. We apologize for not meeting all of your expectations in your guestroom; we will share your comments appropriately as we continually strive to enhance our guest experience. We have also noted your specific feedback about the size of the bathroom. Thank you again for your business, and we hope to welcome you back soon.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Breona, Buffalo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Director of Rooms Operations on Apr 16, 2024
Dear Breona, Thank you for choosing us and for taking the time to share your perfect rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Peachtree Plaza, Atlanta your home whenever your travels bring you to the area.Be Well,Shamir Joseph,Director of Rooms Operations

10/10 Excellent

Ortez

Liked: Cleanliness, staff & service, property conditions & facilities
Room was perfect.
Stayed 1 night in Apr 2024