아우구스타 빌라

“Staff was amazing..hotel very easy to get to.”

“Room was very clean. Staff were amazing and provided exactly what we needed. Located within walking distance of downtown area.”

“The hotel was generally dirty and not maintained. The breakfast room was dirty (floors and tables were sticky). It was poorly stocked and by 8AM there was practically nothing left to eat (except for waffles). There was no one tidying and replenishing the food. The rooms and hallways were musty and carpets were filthy. I have been a customer of Marriott for at least 30 years and have never had such a bad experience. I am surprised Marriott allows their standards to deteriorate to such a level.”

“Property was fun and inviting when booking, evening staff however was not available when needed. Waited 20 mins for front desk clerk to show up even after calling front desk on repeat, because our room keys didn’t work, he was in back doing laundry which was unacceptable. Then finally got another key that also didn’t work. Eventually got moved to a new room. Pool had no towels and our room only had 2 bath towels for 4 people. Used gym and had no cleaning supplies for equipment. Hotel itself not...

“We had a terrible experience , the elevator was not working, we were on third floor and it took 3 trips to get a room key that actually worked before getting a room change. Bedding was dirty, both TV not working, AC not working and WC water tank leaking all night, curtains were ripped. Building was stroke by lightning but that doesn’t justify the state of maintenance and housekeeping”

“.”

“You walk into a smell that I can’t describe other than cat pee. The walk to the room was looking at dirty carpet, stains all over, and just a bad smell. Never seen any house keepers out and about to ask for supplies. Bed was VERY uncomfortable felt like springs wanted to pop through. Bed not connected sat on the end and it tipped forward. When I came to check in the guy at front didn’t greet me, he stayed counting a drawer talking to hisself and when I said hello after standing there 3 mins he...