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Reviews of Best Western Plus Executive Residency Austin - Round Rock

3 out of 5
Best Western Plus Executive Residency Austin - Round Rock
2021 Cheddar Loop Rd, Austin, TX

Reviews

7.8

Good

Rating 10 - Excellent. 480 out of 1004 reviews" "
Rating 8 - Good. 212 out of 1004 reviews" "
Rating 6 - Okay. 102 out of 1004 reviews" "
Rating 4 - Poor. 88 out of 1004 reviews" "
Rating 2 - Terrible. 122 out of 1004 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebekah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly. The facility is clean and the staff is friendly.
Stayed 1 night in May 2024

10/10 Excellent

Sienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel smelled amazing, very clean, the rooms gorgeous and the bed amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Heather, Victoria

Stayed 1 night in Apr 2024

2/10 Terrible

Nathan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Best Western Plus in Austin, Texas, from 4/11/24 to 4/14/24, was the worst experience I have had in any hotel. Our room was never cleaned, the trash was not taken out, and we constantly had to request new towels and toilet paper. Our bed sheets were never changed either. The bathroom's shampoo, conditioner, and body wash containers were empty. My mother, who was staying at the hotel with me, asked the hotel manager (Cindy Lozano) if she could have extra blankets, and she disrespectfully answered back with " I am not housekeeping." You are the hotel manager. She did not make a ridiculous request. Her response was that it was disrespectful and unprofessional.
Stayed 3 nights in Apr 2024

2/10 Terrible

Teresa

Traveled with partner
Liked: Amenities
I had the best rest ever
Stayed 1 night in Feb 2024

8/10 Good

Shiqi

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Lou Ann

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was everything we expected and more. It was an awesome stay.
Stayed 6 nights in Mar 2024

10/10 Excellent

Mirella

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

10/10 Excellent

ROMMEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My suggestion is to put curtain in the east side window to block the sunlight during breakfast time
Stayed 2 nights in Mar 2024

10/10 Excellent

Hector, el paso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean room
Stayed 4 nights in Feb 2024

2/10 Terrible

Joselin

Stayed 4 nights in Mar 2024

10/10 Excellent

Maricela, Ganado

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great for family
Stayed 1 night in Mar 2024

8/10 Good

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room
Stayed 1 night in Feb 2024

6/10 Okay

Alvin

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very confortable
Stayed 1 night in Feb 2024

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Brittani

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Rupansh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Matthew, Killeen

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff was super nice and knowledgeable. I had a great stay. Only thing was roof was leaking and trash cans in the middle of hall I was on the fourth floor. Did not affect me it was four rooms down. Room was good but didn’t have a microwave only thing I disliked.
Stayed 5 nights in Jan 2024

10/10 Excellent

Nia

Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023

8/10 Good

Martin

Business traveler
Stayed 1 night in Dec 2023

10/10 Excellent

Deven

Stayed 2 nights in Dec 2023

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good except for a strange man who knocked on my door. He went away, thsnkfully. The hotel people need to turn the mattress cause it is sinking on one side.
Stayed 1 night in Dec 2023

10/10 Excellent

Jiangtao

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value considering the price and environment
Stayed 1 night in Nov 2023
Response from Cindy on Nov 25, 2023
Dear Jiangtao,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Cindy on Nov 25, 2023
Dear Tye,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Cheryl

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Maid service did not provide all the missing items such as a bathmat and the tea that I had selected. The coffee maker didn’t work. When I went to the fitness center, only one of the machines was working. There were no carry out options for the breakfast, so I couldn’t take advantage of that amenity. Front desk was friendly, but check-in was delayed significantly and not explain as they seem to be dealing with some kind of a computer issue.
Stayed 4 nights in Nov 2023
Response from Cindy on Nov 25, 2023
Dear Cheryl,Thank you for completing the survey regarding your recent stay at our property.I do apologize for the issues during your stay. I will make sure to get with my staff about all of this. I will also take a look at the coffee machine in your room. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

fredlyne

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was great. Not too far from downtown, Clean, Quiet and the free breakfast topped it off. I forgot her name but the older hispanic woman at the front desk, was so sweet to me and my partner. She was informative and very attentive to us. Thank you so m much dear, you made our stay even better.
Stayed 2 nights in Nov 2023
Response from Cindy on Nov 25, 2023
Dear Fredlyne, Thank you for completing the survey regarding your recent stay at our property.We highly appreciate all of the positive reviews you left. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Kenrick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible hotel.
I walked into my room and the Shampoo and soap containers were not even filled. The shower wasn't even hot the entire time I was there but the day of check out my shower was blazing hot.... I believe that this was done intentionally. Room didnt refill my towels and didnt change the sheets.
Stayed 5 nights in Nov 2023
Response from Cindy on Nov 25, 2023
Dear Kenrick,Thank you for completing the survey regarding your recent stay at our property.I am sorry about your stay at our hotel. I know at the time we offered to move you so we could look into your room issues but you declined. I am also sorry about the shampoo and soap dispensers as well. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cindy on Nov 25, 2023
Dear Oscar,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Edgar

Traveled with partner
Rooms are clean and well maintained Breakfast hot and tasteful!!!
Stayed 1 night in Nov 2023
Response from Cindy on Nov 25, 2023
Dear Edgar,Thank you for completing the survey regarding your recent stay at our property.Your positive review means a lot to us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Elyssa

Stayed 2 nights in Oct 2023
Response from Cindy on Nov 25, 2023
Dear Elyssa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Cindy on Nov 25, 2023
Dear Rafal,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Anthony

Liked: Staff & service
No shampoo or conditioner. Smelt like urine in the room.
Stayed 1 night in Oct 2023
Response from Cindy on Nov 25, 2023
Dear Anthony,Thank you for completing the survey regarding your recent stay at our property.I will look into your room during your stay and I am sorry about the issue. This was not made aware to me during your visit so I am not sure if you had informed the front desk. I apologize for the issue.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

James

Traveled with family
Stayed 3 nights in Oct 2023
Response from Cindy on Nov 25, 2023
Dear James,Thank you for completing the survey regarding your recent stay at our property.I am sorry if you had an issue during your stay. Please do not hesitate to let staff know when you visit again.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Cindy on Nov 25, 2023
Dear Nick,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

ai

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean and quiet
Stayed 1 night in Oct 2023
Response from Cindy on Nov 25, 2023
Dear Ai,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

neal

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cindy on Nov 25, 2023
Dear Neal,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness
Didn't notice until morning after sleeping in the bed, but there was a crush, maybe blood stain at the top of the blanket. Disgusting.
Stayed 1 night in Oct 2023
Response from Cindy on Nov 25, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.I appreciate the information about your room.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Ofelia

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My only complaint is the bed was uncomfortable and the bottom sheets had huge/multiple stains. But overall the staff were prompt and courteous, the entire building was clean, and the hotel location was convenient for dining and shopping.
Stayed 1 night in Oct 2023
Response from Cindy on Nov 25, 2023
Dear Ofelia,Thank you for completing the survey regarding your recent stay at our property.We appreciate the feedback and all the info about your stay.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, easy access to 35, close access to dining, offers a limited hot breakfast buffet, quiet at night. Room was missing a microwave, but caused no issuers for me since I was eating out. Overall a great stay for the price!
Stayed 3 nights in Oct 2023
Response from Cindy on Nov 25, 2023
Dear Nicole,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable sta. The room and entire hotel was clean. Courteous and helpful staff. Really enjoyed my stay.
Stayed 2 nights in Oct 2023
Response from Cindy on Nov 25, 2023
Dear Melissa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Pleasantly surprised. Will definitely stay there again!
Stayed 2 nights in Sep 2023
Response from Cindy on Nov 25, 2023
Dear Gustavo,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Mireya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cindy on Nov 25, 2023
Dear Mireya,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Natan

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Cindy on Nov 25, 2023
Dear Natan,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front office was great.
Stayed 1 night in Sep 2023
Response from Cindy on Nov 25, 2023
Dear Maria,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.