Awagamachi Vacations from ₩563,311

we loved the hotel and the customer service we received from everyone.

clean, safe area, walkable!

perfect location, clean and spacious, well equipped space for family vacations. Friendly English speaking host. Thank you!

The location of the hotel is perfect! The room itself is very nice. However, there was never any staff at the front desk. We were emailed a manual on how to use the washing machine, but our machine was different than in the manual, and it was difficult to figure it out. Also, the water in the shower was hard to figure out. There were no instructions on that, and once we figured out how it worked, we never figured out how to get warm water, so we had to shower with cool water the whole time we were there.

Overall, this is a classic five-star hotel with solid standards. Facilities are comprehensive, most staff are polite and attentive, and the rooms are clean and well maintained. However, we experienced a significant issue during our stay. Guests in the adjacent room frequently kept their door open and were traveling with a young child. There was constant loud talking, door slamming, and noise from the child. As we were staying on an executive floor, this level of disturbance was unexpected and unacceptable. After enduring this for two nights, we requested a room change. The hotel responded promptly and moved us farther away, which we appreciated. While the issue was resolved, it raises concerns about how the hotel manages guest behavior on executive floors. This is not about whether children are allowed, but about ensuring guests are clearly reminded not to disturb others—something expected at a five-star level. Another disappointment was breakfast on our final day. My husband requested an extra coffee, which was acknowledged but then forgotten as the staff member attended to others. By the time it arrived, we had to leave for our flight. Her attitude also felt cold, which contrasted with the generally excellent service we experienced elsewhere in Japan. Overall, a good hotel, but these service lapses affected our experience.