“I booked and paid for my room in advance. I booked a Deluxe Double with Balcony and breakfast. When I arrived, they didn't know about my booking. My room was obviously already taken but they were not honest about that. I was put into another room with no balcony and told that 'the price does not include breakfast'. After a couple of email exchanges with me providing proof of my 'confirmed' booking, he agreed to include breakfast (but he did not change my room). My 'balcony' was the shared area...
“I booked and paid for my room in advance. I booked a Deluxe Double with Balcony and breakfast. When I arrived, they didn't know about my booking. My room was obviously already taken but they were not honest about that. I was put into another room with no balcony and told that 'the price does not include breakfast'. After a couple of email exchanges with me providing proof of my 'confirmed' booking, he agreed to include breakfast (but he did not change my room). My 'balcony' was the shared area...
Neville SHAUN