“Sehr schönes Spa, wunderschönes Hotel.
Direkt im Zenrim, alles zu Fuß erreichbar.
Parkplatz unbedingt reservieren, da schlechte Parkmöglichkeit. Zimmerservice bei uns immer Nachmittags wenn wir kurz ausruhen wollten. Änderung der Zeit nicht möglich. Somit 2 Tage kein Roomservice bekommen.”
“Dimora storica molto accogliente appartenuta ad una famiglia inglese.
Camera pulita, ottima colazione e cena.
Personale cordiale, peccato non aver potuto usufruire della SPA.”
“BED BUGS!!!!!! Room 9 infefected with BED BUGS!! Bitten alive staying in room No9! AVOID
I reported this expecting the hotel to take it seriously, deep clean the room, and protect future guests. Unfortunately, the response was shocking. Receptionist, couldnt care less, said unsure what the policy is and someone would call me back. 1x week later no phone call or communication. Called back again, receptionist this time did apologise, but said the duty manager is very busy with event this weekend...