Incredible Service and Food Marred by Misleading Amenities.
We had a mixed experience here, though the hotel staff and culinary team deserve five stars. From the moment we arrived, the service was exceptional; the staff treated us like family, and the food was consistently amazing.
However, the property is currently a major construction zone. Much of the resort is surrounded by work sites, leaving the basketball and tennis courts non-functional. Most advertised water slides are out of order or under construction, with only the children's slides available.
The gym is also a letdown: the equipment is rusty, outdated, and only one of the three treadmills actually works. Other advertised perks, like the sushi bar and rowing, simply do not exist, and there is a hidden fee for the billiards table and game room.
A major warning regarding the Spa: Please note that the spa is a third party only renting space and is not affiliated with the hotel. While the hotel staff is lovely, the spa management and sales team were incredibly pushy, rude, and unprofessional. They misrepresented their packages and changed pricing daily based on arbitrary reasons. It was a total turnoff. I ended up going to an outside hamaam for a fraction of the price and received 10x better service.
The Bottom Line: Come for the wonderful hotel staff and the food, but be prepared for significant construction and misleading amenity descriptions. Stay far away from the on-site spa sales team.
