Big Bear City Vacations from ₩915,346

Terrible check in, there wa a sign that the person will return 5 to 10 minutes, but there was a lady in the phone, after 15 minutes of waiting, finally same person help us to check in. Elevator too slow and limit two persons.

Really beautiful hotel! Was disappointed there wasn’t really any perks for Expedia vip guests like food voucher etc but that’s likely more of an Expedia issue! The resort fee paid said that we would be offer welcome drink etc which we didn’t get but saw others getting later. Wasn’t super consistent.

We booked a Casita room for a 3 day weekend for our last trip before we have our first baby. I didn’t put any notes or anything on what we were there for, but when we checked in we were informed we had been upgraded to an oceanfront suite. We were blown away by this room. It was massive and had multiple balconies to sit on and enjoy the views. We ended up spending most of our time in the room because it was just the best. We did go to the adult pool and another quiet pool that were both very nice. Megan at the vista pool was great! We had breakfast at the Catalina kitchen a few times which was great. The room service was great. I do wish I had done a little more research and made reservations for the other restaurants on site as they were booked. Overall it was an amazing place and we were so thankful they upgraded us, we didn’t want to leave!

Poolside vibe was good. We had the best server, made us feel welcomed and very personable!

Decent enough place for the price. Good location to DTLA. Slightly in need of a sprucing up (paint, e.g.). Room was fine. One gripe- half the days I went to get free coffee the urn was being refilled and there was a 5-10 minute wait for coffee. Seriously? Get another urn and rotate them. People are grumpy and rushed in the morning and just want their coffee.