Visited this past week. From the get go, the management company was very communicative and reached out to me several times. I was traveling with my dog they were super responsive with all the questions that I had (and for $20 the whole stay for my dog, amazing). Check in was a breeze since the management company emailed and texted me all the instructions. The unit itself was spacious with a full service kitchen (yes, fridge, stove, microwave, pots, pans, dishes, etc.), a separate bedroom and a roomy living room. The place is less than a 10 minute walk to Big Bear Lake and just steps from the main strip with all the restaurants, shops, movie theater, and bars. Eventhough the unit was so close to all the action, it was nice and quiet. Will definitely stay again.