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Reviews of Citrus Hotel Coventry by Compass Hospitality

3 out of 5
Citrus Hotel Coventry by Compass Hospitality
London Road Ryton-on-dunsmore, Coventry, England

Reviews

7.8

Good

Rating 10 - Excellent. 56 out of 198 reviews" "
Rating 8 - Good. 95 out of 198 reviews" "
Rating 6 - Okay. 24 out of 198 reviews" "
Rating 4 - Poor. 11 out of 198 reviews" "
Rating 2 - Terrible. 12 out of 198 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christine on May 16, 2024
Thanks Stacey for 3/5 hoping we can increase this on next stay.

8/10 Good

Colin

It looks tired outside It is dark inside. Better lighting would make a huge differences
Stayed 1 night in May 2024
Response from Christine on May 13, 2024
Dear Colin, thanks for the overall 4/5 rating and we've taken note of your feedback to raise further.With thanks,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the hotel was convenient for Coventry, Kenilworth and Leamington Spa. The room was spacious.
Stayed 2 nights in Apr 2024
Response from Christine on May 3, 2024
Dear David, thanks for taking the time to post your review. We'll pass on your comments to the team, we hope to see you again soon.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and had a good rest
Stayed 1 night in Mar 2024
Response from Christine on Apr 29, 2024
Dear Stephen, thanks for 5/5

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Quite easy to rest
Stayed 1 night in Apr 2024
Response from Christine on Apr 29, 2024
Dear Stephen, thanks for the positive comments for the team.

8/10 Good

Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bigger size double bed and good breakfast, not too far from the city centre if drive
Stayed 1 night in Apr 2024
Response from Christine on Apr 12, 2024
Dear Ling, thanks for the 4/5 rating and your comments for reviewers.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Christine on Apr 12, 2024
Thanks Mark we appreciate 5/5.

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christine on Mar 31, 2024
Dear Kris, thanks for 5/5 rating and hope to see you again, Christine

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are lovely and friendly and cant do enough for you. On the down side, the hotel rooms are about 20 years overdue a refurb / decorating.
Stayed 2 nights in Mar 2024
Response from Christine on Mar 28, 2024
Dear Julie, appreciate all the feedback. I will pass on both to the team your thanks and comments to the owners.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & clean
Stayed 1 night in Feb 2024
Response from Christine on Mar 23, 2024
Thanks Stephen for the 5/5 and kind comments

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, amenities
Food not the best and little out dated but ok for business stay.
Stayed 2 nights in Mar 2024
Response from Christine on Mar 23, 2024
Dear Daniel, thanks for the 4/5 rating and your additional feedback.

4/10 Poor

Tom

Business traveler
Disliked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Mar 2024
Response from Christine on Mar 18, 2024
Afternoon Tom, sorry to read only 2/5, I know you arrived late last night and the Hotel was quiet being a Sunday evening. With regards,

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice family room and well priced.
Stayed 1 night in Mar 2024
Response from Christine on Mar 3, 2024
Dear Christopher, thanks for the 5/5 rating for your family stay.

6/10 Okay

Alexander

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Well and good
Stayed 3 nights in Feb 2024
Response from Christine on Feb 19, 2024
Thanks for 3/5

2/10 Terrible

Yvonne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christine on Feb 19, 2024
Afternoon Yvonne, I did send an email to request some feedback an hope you can send over soon so we can review. Many thanks in advance

8/10 Good

PinChi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Christine on Feb 7, 2024
Thanks PinChi for the 4/5 rating

6/10 Okay

Sian

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Christine on Feb 6, 2024
Dear Sian, thanks for the 3/5 rating.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, nice breakfast, friendly staff.
Stayed 1 night in Feb 2024
Response from Christine on Feb 5, 2024
Dear David, thanks for the 4/5 rating and your comments, I have passed these onto the team. With thanks.

10/10 Excellent

carol

A very enjoyable stay , food was very good too
Stayed 1 night in Jan 2024
Response from Christine on Feb 2, 2024
Morning Carol, thanks for the 10/10 and pleased you enjoyed dinner too.

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families and as a full board option
This is excellent value for money, the staff are so friendly and the room was everything we needed. We booked our stay to include breakfast and dinner. Our biggest mistake was ordering extras for the table before seeing the portions (which were extra generous). Dinner was 2 courses (starter and main or main and dessert), steak was a slight extra charge and drinks were bought on top. The kids menu had the usual options and our two ordered pizza and a burger and we had steak and a burger. All the food was pleasant, not gordon ramsay but what you would expect from a good hearty restaurant (reminded me or harvester). The room was spacious, had good facilities and the only strange thing was we couldnt book a room with a double and two singles so we ended up in a room with two doubles. Initially the room was cold but we whacked the heater on and all was well! We watched movies on our netflix as wed bought our firestick with us and it was very comfortable. The breakfast had less of a selection than some places but was perfect for us as there werent too many sweet options for the kids to gorge on. We all had fruit, cooked breakfasts and could have had cereal or toast. The staff were without exception kind, friendly and brilliant with kids. The car park is big too!
Stayed 1 night in Jan 2024
Response from Christine on Feb 2, 2024
Dear Claire, thanks for taking the time to pass on your feedback following your families stay on Saturday. Our Chef does like to feed everyone well! The team take heart from your comments as I have passed on your thanks.Hope you can stay again when in Coventry.

10/10 Excellent

Sakeb

Stayed 1 night in Jan 2024
Response from Christine on Jan 31, 2024
Thanks Sakeb, we do appreciate the 10/10 rating

6/10 Okay

Claire

A bit tired with uncomfortable beds, but adequate for an overnight stay
Stayed 1 night in Jan 2024
Response from Christine on Jan 31, 2024
Dear Claire, we appreciate this feedback and will monitor regarding bed comfort for the room. With thanks,

10/10 Excellent

kamaljeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent location and the beds, the room , bathrooms were clean. Quite and lot of parking , only issue eas wiffi network signal was poor in room. Didn't work.
Stayed 1 night in Jan 2024
Response from Christine on Jan 25, 2024
Dear Kamaljeet, thanks for your feedback and please you enjoyed your recent stay. I will certainly check the specific room with regards to the wifi signal as that is unusual to read, thanks for letting us know. With regards, Christine

8/10 Good

Donna

Stayed 1 night in Jan 2024
Response from Christine on Jan 25, 2024
Dear Donna, thanks for the 4/5 rating. Hope you can stay again soon, with thanks, Christine

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christine on Dec 21, 2023
Thanks Terry, appreciate 10/10

8/10 Good

Christopher

Stayed 1 night in Aug 2022

8/10 Good

Janet

Stayed 1 night in Aug 2022

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and basic.
Friendly, helpful staff, room was clean and well appointed. Lacked computer points, usb sockets and TV was old without Freeview and subtitles. Overall good for people who only want a bed for a night.
Stayed 1 night in Jul 2022

2/10 Terrible

V

Business traveler
Poor
Hotel refused to give me a vat reciept as I booked with hotels.com I will not be using this service again
Stayed 1 night in May 2022

4/10 Poor

Nathan

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Christine on May 27, 2022
Thanks Nathan.

10/10 Excellent

Stephen

Stayed 1 night in May 2022
Response from Christine on May 27, 2022
Thanks for the10 out of 10 Stephen.

8/10 Good

Ayesha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Christine on May 27, 2022
Thanks Ayesha for 8/10

8/10 Good

Steve

Business traveler
Liked: Room comfort
Good
The time i stayed at the Hotel was great although it could do wit a little improvement regarding the decor as it beginning to look tired
Stayed 3 nights in May 2022
Response from Christine on May 27, 2022
Dear Steve, thanks for the 8/10 and feedback. I'll be sure to pass this on.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in May 2022
Response from Christine on May 27, 2022
Thanks Richard for 8/10

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and hotel room a good size - bed slightly to soft for my back but a nice size
Stayed 1 night in Mar 2022

10/10 Excellent

Trudi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Lovely clean room. Comfortable beds. I would say that you need a car to stay here but if you have one it's good value.
Stayed 1 night in Mar 2022

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed on business. Hotel is a little tired but no problems encountered. Food is good standard and staff are extremely helpful and pleasant.
Stayed 2 nights in Feb 2022

6/10 Okay

Oliver

Stayed 1 night in Feb 2022

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities
Very convenient for location and road transport, but this hotel looks dated now and could do with a refurbishment. Nice staff.
Stayed 1 night in Feb 2022
Response from Christine on Feb 28, 2022
Dear Michael, thanks for the kind words for the team, I have passed these on to them and your feedback to our company. With thanks, Christine

10/10 Excellent

Klara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We have stayed 2 people for two days (business trip) and the conditions offered by Citrus Hotel were excellent. The hotel is in a quiet place. Our room was spotless clean and the bed so comfortable. The breakfast was delicious and made on the spot. The staff was very friendly and always with a smile on their face which made you feel that you are welcome. Definitely I highly recommend this hotel.
Stayed 2 nights in Feb 2022
Response from Christine on Feb 7, 2022
Dear Klara, thanks for your kind words, I have passed onto the team as they do take heart from these. With regards, Christine

6/10 Okay

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi in room 4 would only connect if stood by the entrsnce door. Very poor
Stayed 1 night in Jan 2022
Response from Christine on Feb 7, 2022
Dear Simon, thanks for the feedback. We were unaware of this and asked our IT to review. With thanks, Christine

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Friendly and helpful staff, if a little disorganised. Restaurant was pretty average with not a lot of choice on the menu. Room was spacious and clean, I thought I had time-warped back to the 1980s though.
Stayed 2 nights in Jan 2022
Response from Christine on Feb 7, 2022
We appreciate the 8/10 rating and take on board your feedback. Our full restaurant menu is now available. With regards, Christine

10/10 Excellent

Ilka

Liked: Cleanliness, staff & service, room comfort
Enjoyed our stay
Spacious room, comfy bed, very helpful and friendly staff, food above average and pet friendly.
Stayed 2 nights in Dec 2021
Response from Christine on Feb 7, 2022
Dear Ilka, thanks for your kind words for the team. I have passed on your feedback and hope we can welcome you again. With regards, Christine

10/10 Excellent

Reza

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and stay for my work. However it was a little remote and not accessible for shops and dining. You need a car to stay here. Lovely staff but decor starting to look a little dated.
Stayed 3 nights in Nov 2021

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good evening
A great experience and glad you are pet friendly Will look to go back if I am in the area
Stayed 1 night in Nov 2021

8/10 Good

Carl

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021

6/10 Okay

d

Business traveler
Stayed 1 night in Nov 2021

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely beds, and friendly staff
The reception staff were very friendly and welcoming, the room was fantastic and comfortable. The breakfast was a bit of a disappointment.
Stayed 1 night in Oct 2021

8/10 Good

Adenike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was very good, room near and tidy, breakfast was good. I would have loved a small fridge in the room but there was none.
Stayed 2 nights in Oct 2021