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홈2 스위트 바이 힐튼 버밍엄 다운타운 여행 후기

3 out of 5
홈2 스위트 바이 힐튼 버밍엄 다운타운
250 18th Street South, Birmingham, AL

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 695개 이용 후기 중 450개" "
평점 8 - 좋아요. 695개 이용 후기 중 144개" "
평점 6 - 괜찮아요. 695개 이용 후기 중 40개" "
평점 4 - 별로예요. 695개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 695개 이용 후기 중 35개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Task Force Manager 님, 2024년 5월 29일
Dear Thomas, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Home2 Suites by Hilton Birmingham Downtown and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best regards,Angela M. BellTask Force Manager

10/10 - 훌륭해요

Blake

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean and all the staff were kind and very helpful. We would definitely recommend and will stay here again. Walkable to good restaurants, breweries, and the minor league ballpark. Great stay!
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 21일
Dear Blake, Thank you for being our guest and reviewing your experience at Home2 Suites by Hilton Birmingham Downtown. It's so nice to know you found our property clean and comfortable and were pleased with our staff's exceptional service. We work hard to provide high-level service, so we will share your compliments with our team to let them know their efforts are appreciated. It is delightful to know that our prime location, with proximity to restaurants and many more, perfectly suited your plans. Thank you for your generous recommendation, and we look forward to welcoming you back soon!Best Regards,Shane HayGeneral Manager

6/10 - 괜찮아요

Bianca

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It's a beautiful hotel but for the six days that I stayed there the carpets in the hallways leading to my room were not vacuumed. The same little trash and dirt was on the carpet for the six days that I was there.
2024년 5월에 5박 숙박함
답변 제공: General Manager 님, 2024년 5월 15일
Dear Bianca, Thank you for posting a review of your stay. We are pleased that we met most of your expectations and that you liked our beautiful property; however, we are very disappointed if we overlooked some housekeeping areas in the hallways. Please accept our apology. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Stephanie 님, Atlanta

2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 6일
Dear Stephanie, Thank you for this gracious rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Home2 Suites by Hilton Birmingham Downtown. We'd love to host you again someday for another great visit.Best Regards,Shane HayGeneral Manager

6/10 - 괜찮아요

Martha

단체 여행
별로예요: 직원 및 서비스
After a 2-hour wait to get into the room, in spite of having reservations & arriving after 4 PM, the hotel staff left a bit to be desired. The desk clerk had a bad attitude (her cell phone time was interrupted), and the bar/restaurant employee ignored us until we inquired about who was working in the area. Turned out that she was the bartender but restaurant closed due to no cook.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Dear Martha, Thank you for bringing this to our attention. We extend our sincerest apologies for the delay in accessing your room and for falling short of customer service. Your feedback will be addressed with the team to ensure improvements and enhance our guest experiences. We appreciate your patience and hope to have the opportunity to restore your confidence in us during your next visit to Birmingham.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Martha

2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 10일
Dear Martha, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Home2 Suites by Hilton Birmingham Downtown and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Jessie

2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 9일
Dear Jessie, Thank you for choosing Home2 Suites by Hilton Birmingham Downtown. We were pleased that we exceeded your expectations during your visit to Birmingham. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Best Regards,Shane HayGeneral Manager

6/10 - 괜찮아요

Rainee

연인과의 여행
좋아요: 직원 및 서비스
The room seemed not as clean. Towels were dirty (or stained, didn’t want to find out). Hair was in the shower. The beds were really nice though! Very comfortable. The blackout curtains were almost too nice! The breakfast was okay, we took a look at the selection and ended up going somewhere else for breakfast. The location among the city was good! Within walking distance or short cab/car ride of lots of different stuff. Overall, for the price paid, it could’ve been better but it wasn’t terrible.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Rainee, We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback regarding the room condition is concerning, and we have shared it with our housekeeping team for immediate attention. It's gratifying to hear that you found the beds comfortable and the location convenient. We value your input on breakfast selection and will strive to improve. Thank you for your stay, and we hope to exceed your expectations in the future.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Generally, we stay here often because it's easy to park and feels safe. The night staff is really good at staying on their cell phone, but other than that. All good.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Lori, Thank you for your recent stay at Home2 Suites by Hilton Birmingham Downtown. Our goal is to offer our guests a relaxing, carefree stay, and we are glad you could appreciate all that we have to offer, most notably the convenient parking. However, we regret any service you encountered. We appreciate you bringing this to our attention. We will address this with our team. We appreciate you staying with us and hope to see you again soon.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's always clean and everyone is friendly
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Lori, It was a pleasure having you as our guest at Home2 Suites by Hilton Birmingham Downtown, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our well-maintained property and friendly service met all your expectations! We look forward to welcoming you again the next time you are in the area. Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Therese

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great if you need to be by the hospital. Hotel is spacious. Lots of quick easy food. Not the best vacation location.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Therese, Thank you for choosing Home2 Suites by Hilton Birmingham Downtown! We are pleased you found our hotel spacious and convenient for hospital visits. While we understand it may not be ideal for vacations, we appreciate your feedback and hope to welcome you back for any future needs.Best Regards,Shane HayGeneral Manager

8/10 - 좋아요

Natalya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
conveniently located, decent breakfast, cleanliness could be better.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 2일
Dear Natalya, Thank you for staying with us and reviewing your experience. We are delighted you enjoyed our convenient location and breakfast. However, we want to apologize for the cleanliness oversights you experienced. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are well-poised to serve you in the future. Thank you once more for choosing us; we appreciate your business.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Edwina

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 21일
Dear Edwina, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Home2 Suites by Hilton Birmingham Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Jaimie L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay, rooms were clean and beds were comfortable.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Jaimie, We are delighted you enjoyed your stay at Home2 Suites by Hilton Birmingham Downtown! Our priority is ensuring clean and comfortable accommodations for all our guests. Thank you for choosing us for your stay, and we hope to welcome you back soon for another enjoyable experience.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Doyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Doyle, Thank you for the wonderful rating for Home2 Suites by Hilton Birmingham Downtown! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Anika

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All of the staff were very welcoming and helpful. It felt like staying at a home away from home. Thank you!
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Anika, We appreciate your glowing review of your recent stay at Home2 Suites by Hilton Birmingham Downtown. We are delighted to have provided a welcoming experience, making your stay feel like a home away from home. Your compliments are not only rewarding but also encouraging. Thank you for your kind words, and we look forward to welcoming you back for another exceptional stay!Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Bill

좋아요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Bill, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Home2 Suites by Hilton Birmingham Downtown. We look forward to your return and wish you all the best with your future travels.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location to UAB
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 27일
Dear Linda, Thank you for the excellent review of your stay at Home2 Suites by Hilton Birmingham Downtown. We appreciate you pointing out our convenient location to UAB. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Mark, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Home2 Suites by Hilton Birmingham Downtown. If you ever have any thoughts to share or if there's anything we can do to enhance your experience further, please don't hesitate to let us know. Thanks for choosing us, and we hope to see you again soon.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Edward

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Edward, We appreciate you leaving your generous rating regarding your recent visit to Home2 Suites by Hilton Birmingham Downtown. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Avery

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Dear Avery, Thank you for the wonderful rating for Home2 Suites by Hilton Birmingham Downtown! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon. Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Virginia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Virginia, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Home2 Suites by Hilton Birmingham Downtown.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Morgan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Morgan, Thank you for choosing to stay with us and leaving a positive rating. We're delighted to know that you had a great experience here at Home2 Suites by Hilton Birmingham Downtown. We look forward to welcoming you back on your next visit!Best Regards,Shane HayGeneral Manager

4/10 - 별로예요

Rosetta

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
The room was booked for a Galentines ( Valentine get together with gals only) celebration me and 4 friends. We had our room set up so nice and then we loss power to the whole room! Maintenance came quickly but could not get the breaker box open . They switched our room but it was so inconvenient because of the fact that we had to pack everything back up including food and decorations and move to the other room! No discount for the inconvenience was given or offered .
답변 제공: General Manager 님, 2024년 2월 12일
Dear Rosetta, Thank you for choosing our hotel for your all-girls get-together and for providing your feedback. We are disappointed to read of the maintenance concern you encountered and truly regret the inconvenience of shifting rooms. Please be assured we will address this matter with our team to ensure we are well-poised to serve you in the future. We hope you will consider giving us another chance so that we can show you the hospitality you deserve and that we are typically known for providing. Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Connie

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Connie, We are pleased to receive your generous rating for Home2 Suites by Hilton Birmingham Downtown. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Carla

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Carla, We appreciate you taking the time to leave your kind rating for Home2 Suites by Hilton Birmingham Downtown. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Cetera

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super friendly and helpful. The room was clean and very spacious!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 8일
Dear Cetera, We are thrilled you enjoyed your stay at Home2 Suites by Hilton Birmingham Downtown! Providing friendly and helpful service is our priority, and we're delighted our staff exceeded your expectations. It's great to know you found your room clean and spacious. We appreciate your positive feedback and hope to welcome you back again soon!Best Regards,Shane HayGeneral Manager

6/10 - 괜찮아요

Charles

좋아요: 직원 및 서비스
Very convenient to UAB hospital
This hotel is adjacent to the Hilton Garden Inn. They share social areas, lobby and elevators. The Home2Suites rooms are spacious, rather basic and decor is old and dated but you have a sink, refrigerator, microwave and coffee maker. There’s more housekeeping staff than I’ve seen at other hotels these days. Bedding and towels are clean but other areas of the room are overlooked. Wash every glass or utensil before you use it. I wish that being a property mostly used by people going back and forth the hospital the hotel would offer a higher standard or sanitation. Toiletries are very basic. Shampoo and Shower Gel dispensers were broken and falling apart. Breakfast is included with your stay. The restaurant’s menu is limited but will do if you’re in need of a meal onsite. There’s a Tazikis Restaurant across the street that has very good food at the same prices as hotel plus several other food options at walking distance. The area is safe to walk around during the day but as soon as it gets dark is super sketchy. You have to be very careful walking the streets after dark even if it’s 5:30 pm. Overall the hotel is very convenient to the hospital and lower priced than the Hilton that connects directly to the UAB building.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 7일
Dear Charles, We appreciate your detailed feedback on your recent stay with us. Our hotel's proximity to UAB Hospital aims to provide convenience for our guests during their visits. While we are pleased to hear that you found our rooms spacious and equipped with essential amenities, we regret if there were any oversights in cleanliness. We take cleanliness seriously and will address your concerns with our team for improvement. Thank you for choosing us for your stay, and we hope to welcome you back for an improved experience in the future.Best Regards,Shane HayGeneral Manager

2/10 - 너무 별로예요

Lynn 님, Cape Coral

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t stay. Downtown Birmingham didn’t feel safe to me with having to walk my dog at night. I went to Cullman instead
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 6일
Dear Lynn, We are sorry to hear about your concerns regarding safety in downtown Birmingham. We take our guests' safety and well-being seriously and appreciate your input. If you ever reconsider, we'd love the opportunity to accommodate you and ensure you have a pleasant stay. Thank you for sharing your perspective.Best Regards,Shane HayGeneral Manager

8/10 - 좋아요

Misty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Live the kitchenette
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 5일
Dear Misty, We're glad you enjoyed the kitchenette at Home2 Suites by Hilton Birmingham Downtown! Your positive feedback is appreciated. If there's anything else that made your stay memorable or any specific details you'd like to share, please let us know. We look forward to welcoming you back for another great experience!Best Regards,Shane HayGeneral Manager

8/10 - 좋아요

Angelena

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient
Convenient but had some rough edges. There was obvious water damage in the bathroom around the tub, there was a seat in the shower that made it to where you couldn’t lean back if you were sitting in the tub and someone previous to us had obviously had an anniversary or party bc there were fake rose petals still under the bed and couch cushions . Kids loved the sleeper sofa and the curtain partition. Also- it says parking included but it’s definitely an extra charge.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 2일
Dear Angelena, Thank you for taking the time to share your experience at Home2 Suites by Hilton Birmingham Downtown. We are glad your kids enjoyed the amenities. However, we apologize for any inconveniences you encountered. We'll address the issues mentioned to ensure a more seamless experience for future guests. We hope you will consider staying with us again, and we'll make sure your next visit is even more enjoyable.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

james

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear James, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Home2 Suites by Hilton Birmingham Downtown.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Orencia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our first time visiting Alabama and it was a pleasant stay at Home2 Suites.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Orencia, Thank you for choosing Home2 Suites by Hilton Birmingham Downtown for your visit to the city. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Quenshia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Quenshia, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Home2 Suites by Hilton Birmingham Downtown.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel for UAB medical appointments!
Had a Dr appointment at UAB. I’m still amazed at how clean our room was. Room was spacious, WiFi great, felt safe at this location. Breakfast typical of most hotels, milk stored in a refrigerator. First time seeing, normally in pitcher on the counter. Nice having an on-site resturant. This will be our future hotel for yearly UAB appointments.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Sandra, Thank you for choosing Home2 Suites by Hilton Birmingham Downtown for your UAB medical appointments! We're delighted to hear that you had a positive experience with us. It's great to know that you found the room spacious and clean and felt safe during your stay. We look forward to being your go-to hotel for your yearly UAB appointments. Safe travels, and we hope to welcome you back soon!Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Gwendolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 20일
Dear Gwendolyn, Thank you for your outstanding rating. We are delighted we exceeded your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to welcoming you back to Home2 Suites by Hilton Birmingham Downtown.Best Regards,Shane HayGeneral Manager

8/10 - 좋아요

TICICLAR

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
BEAUTIFUL SET UP
ONCE I ARRIVED. THE FRONT DESK STAFF WAS VERY FRIENDLY, AND THE SITTING AREA WAS CLEAN. PRIOR TO CHECKING IN THE ROOM. ONLY, THING I CAN SAY WAS THE ROOM WAS SET UP BEAUTIFUL. WHOM EVERY CAME UP WITH THE DESIGN OF THE ROOM'S DID A EXECELLENT JOB. THE ONLY PROBLEM WAS THE PILLOW WAS TO FLAT AND MAYBE THE MATTRESS NEED TO BE A LITTLE BIT MORE COMFORTABLE. BUT, AS FAR AS EVERYTHING ELSE I WILL BOOK AGAIN.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 17일
Dear TICICLAR, Thank you for staying at Home2 Suites by Hilton Birmingham Downtown. We appreciate your wonderful comments about our friendly front desk team and are delighted to learn how much you enjoyed your comfortable and beautifully set-up room. However, we regret you were not completely satisfied with the pillows and mattress in the room. We will share your remarks with the team. We appreciate your generous review and look forward to welcoming you soon for another great stay.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Nichelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 14일
Dear Nichelle, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Home2 Suites by Hilton Birmingham Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Shane HayGeneral Manager

2/10 - 너무 별로예요

Brian

별로예요: 직원 및 서비스
I realized that I had booked my stay on the wrong date and tried to call the property to adjust the reservation. After two calls and 5 minutes of the phone ringing, someone answered and told me that Expedia would have to help me since I booked through them. I got Chat support from Expedia and the rep had the same problem with the hotel and was not able to get through. Forget about the loss of money - I will not stay in a hotel that does not even both to answer the phone. I can't image what the service and experience would be like in such a place, not to mention the potential safety issues.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Brian, We regret the inconvenience you experienced while trying to adjust your reservation. We understand the frustration and apologize for any difficulty in reaching us promptly. Your feedback is important, and we will address communication issues to ensure a smoother experience for our guests. We hope you reconsider and provide us with an opportunity to deliver a better experience in the future.Best Regards,Shane HayGeneral Manager

8/10 - 좋아요

suzanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 11박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Dear suzanne, Thank you for the generous rating of Home2 Suites by Hilton Birmingham Downtown. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Richard

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 13일
Dear Richard, Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Home2 Suites by Hilton Birmingham Downtown; we hope to see you again soon. Best Regards,Shane HayGeneral Manager

4/10 - 별로예요

Pat

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed compared to last year.
Worse mattress I've endured in years. Front desk was slow but polite. Overall hotel is less clean than my last stay here. I will not recommend to friends.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Pat, We appreciate your feedback and apologize for the disappointment you experienced during your recent stay. We take these concerns seriously as we're committed to addressing them promptly. We regret that the mattress did not meet your expectations, and we'll work to ensure a more efficient and cleaner experience for your future visits. Your recommendation is valuable to us, and we aim to provide an improved stay on your next visit. Thank you for bringing these matters to our attention.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Shannon, It is wonderful to know you enjoyed everything about your time at Home2 Suites by Hilton Birmingham Downtown and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,Shane HayGeneral Manager

6/10 - 괜찮아요

Charles

출장 여행
별로예요: 직원 및 서비스
Okay
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Charles, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Lindsey

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good stay, breakfast was not good, room smelled like bleach
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Lindsey, Thank you for choosing Home2 Suites by Hilton Birmingham Downtown for your stay! We're pleased to hear you had a good experience overall. Your feedback about breakfast and the room odor is valuable, and we appreciate your input. We'll certainly look into ways to improve those aspects. We hope to welcome you back soon for an even better stay!Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Maxine

2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Maxine, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Home2 Suites by Hilton Birmingham Downtown. We look forward to serving you again in the future.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Karen, Thanks for the outstanding rating! We are delighted your time at Home2 Suites by Hilton Birmingham Downtown was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Charles

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Charles, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Home2 Suites by Hilton Birmingham Downtown so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards,Shane HayGeneral Manager

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was great and breakfast decent. While listed I was still caught off guard by the $15 parking. Minor issue but the TV was on the fritz and super “blue”. Would still stay here again and was decent for our family.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 1일
Dear Kevin, Thank you for choosing Home2 Suites by Hilton Birmingham Downtown! We're delighted to hear that you enjoyed the great room and breakfast. We appreciate your feedback about the parking and TV, and we'll certainly look into those areas. We hope to welcome you back for another positive experience with us soon!Best Regards,Shane HayGeneral Manager

2/10 - 너무 별로예요

Cassi

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 21일
Dear Cassi, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Best Regards,Shane HayGeneral Manager