2/10 Terrible
James
Traveled with partner
Jun 24, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The views from the property over Birmingham are great however the hotels rooms are despicable. The first room we were given a balcony suite 2306, the room was old and curtains etc tatty. Carpets worn and dated. The balcony door handle fell off and the room smelled of sewerage. However the air conditioning seemed to work as the room was lovely and cool. We requested a new room obviously and were moved to balcony suite 2404. Directly under the roof terrace smoking area. We had no privacy and it was loud. The room again was tatty all over much the same as 2306 but generally in better condition. We wished we had stayed in the first room. The sewer smells were gut wrenching. We were literally spewing whilst brushing our teeth. To top it all off the Air Conditioning pumped out continuous hot air and the bed was broken and felt like a water bed and had no support, we had very little sleep. When we checked out I waited to be asked how my stay was by the young lady and she didn’t bother to ask so I decided to save my feedback for this review. So disappointed and we won’t return.
James
Stayed 1 night in Jun 2024