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Reviews of Smart Hotel Bishkek

4 out of 5
Smart Hotel Bishkek
204 Abdrahmanov Street, Bishkek

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 48 reviews" "
Rating 8 - Good. 20 out of 48 reviews" "
Rating 6 - Okay. 2 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent downtown hotel
I really enjoyed my stay - a great location in downtown Bishkek, walking distance to the sights and city centre. Breakfast was good and it was nice having the pool and sauna on site. Room was large, clean and comfortable. I would definitely stay here again!
Stayed 2 nights in Aug 2023

10/10 Excellent

Mrs F M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Hicham

Liked: Cleanliness, staff & service, property conditions & facilities
excellent overall - good location, clean, friendly staff, nice breakfast, comfortable rooms
Stayed 2 nights in Jun 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Bishkek
Booked for two nights but ended up staying for four. Clean property and rooms. Nice breakfast buffet. Hotel walking distance from nice green spaces.
Stayed 2 nights in Jun 2023

8/10 Good

george

Business traveler
Disliked: Cleanliness, staff & service
Location was good. Bed was comfortable. The issues: - No phone line in room to contact room service. You have to walk to the hallway - I tried to call the reception from the hallway twice on different occasions, no one answered. I had to walk down each time I needed something. - Water in Shower was extremely hot, pressure decreases when adding cold water. - 5 days in the room, bedsheets were never changed - Thin walls. I hear the neighbors tv and chitchats. - my room was in the main road. Almost felt i was sleeping on the street. Conclusion : Not got value for the significant amount of money that this hotel charges.
Stayed 6 nights in Dec 2022

10/10 Excellent

Sivakumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like having to change two lifts. Otherwise good property
Stayed 1 night in Dec 2022

8/10 Good

Tahani

Stayed 3 nights in Aug 2022

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place in Bishkek
Amazing place to stay in Bishkek. Great staff and clean rooms. Highly recommended.
Stayed 5 nights in Jul 2021

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really impressive.
Stayed 1 night in May 2021
Response from Manager on Jun 16, 2021
Thanks for staying with us. We appreciate your feedback! Looking forward to see you again!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, but....
Very good, reasonable price. Only the deficiency is the breakfast time. It starts from 7:30 AM which is too late for business clients who start their job usually at 8:00. Starting the breakfast at least 30 minutes earlier will be more than welcomed.
Stayed 5 nights in Sep 2019

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located with comfortable rooms
Very nice small hotel in the hearth of the city. Next door to the Modern Art Museum, and on walking distance to main monuments. Many dining options in the vicinity. Spacious room with plenty of power sockets. Friendly staff. Great buffet breakfast on the top floor with great views of the city. Reasonably priced. Excellent WiFi.
Stayed 2 nights in Jul 2019

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a central location, which was good for sightseeing. The property is split into two buildings joined by a bridge - we had two rooms, one in one building and one in the other. Housekeeping seemed reluctant to leave more than one toilet roll, sometimes no water left in room and one day room not touched at all. However, when we requested anything or needed help to book taxis etc, staff were very friendly and helpful.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Cute, comfortable, clean little hotel. Friendly staff. Convenient location. Will stay again.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
The hotel and its staff have lost there focus since the name change. I have stayed for three consecutive years but sadly no longer. The staff need management support which clearly is lacking
Stayed 2 nights in Aug 2018
Response from Smart Hotel on Feb 2, 2019
Dear our guest! Thanks for the comments, we appreciate every guest! Staff management will be improved, and we are working hard on this.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am staying in this hotel for third time. it is excellent.
Stayed 3 nights in Feb 2018

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast & bathing in Sunny Bishkek
Lovely terrace breakfast room overlooking the city and a great pool in the basement.
Response from Elvira Kusenova on Jan 31, 2019
Dear Ms. Julie, We are very thankfull for your warm feedback. Sincerely,

6/10 Okay

ROBERT, UK

Liked: Cleanliness
Disliked: Room comfort
THE FOLLOWING PROBLEMS MADE THE STAY DISAPPOINTING: *FREQUENT FAILURE OF ACCESS TO ROOM USING ELECTRONIC KEY-NECESSITATING RETURN TO RECEPTION *GREAT DIFFICULTY USING THE AIR/CON SO THAT THE ROOM WAS CONSTANTLY OSCILLATING BETWEEN TOO HOT AND TOO COLD * FREQUENT BREAK-DOWN OF LIFT DURING USE * FREQUENT FAILURE OF WI-FI *NOT ENOUGH ROOM FOR STORAGE / HANGING OF CLOTHES MEANT THAT SOME HAD TO REMAIN IN SUITCASE *NOT ENOUGH ROOM IN BATHROOM FOR TOILETRY STORAGE *

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
No food available after 10:30 AM (note Wx conditions rarelly suitably for walking); Very noisy as wind came up, between 00:00 and 03:00 could not sleep.

6/10 Okay

Verified traveler

8/10 Good

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent.
Pleasant stay.

10/10 Excellent

Ian, Brighton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, quiet and friendly, which I prefer to the ostentation of the Hyatt across the road. Breakfasts were excellent, but I didn't try the restaurant in the evening. The desk space in the room was comfortable and well-lit for working, and the wi-fi was reliable and fast.

10/10 Excellent

DT, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
I was pleasantly surprised. I knew the hotel was in a good location, but was glad to see the lobby is not packed with dodgy men in black loitering. Instead, the hotel is clean and the staff are exceptionally friendly. Extra bonus: the building swings as it should in an earthquake (not promising it won't fall down like most of Bishkek's post-Soviet buildings when the big one hits, but it can handle the regular tremors). On the downside, my bed had been slept in so many times that there was a divot on one side. And the internet login process was cumbersome, as it is in many a post-Soviet hotel. I would definitely stay there again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice
few days not enough to make a sincere judgement

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Holiday
The hotel itself was really nice. Room was huge, great location, good shower and AC, great view from the restaurant, excellent customer service. Loved that they were able to make us breakfast to take with us to the airport because we had to leave at 4:30am to catch our flight home. However, the hotel charged my credit card twice, so make sure to double check your bill.

8/10 Good

Tema, Moscow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal
Very friendly staff. Take the deluxe room, it will be better and cheaper than Hyatt right across the road.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel
I would definitely recommend this hotel. The room was big the beds were soft (the only soft beds I have ever slept in, in Central Asia). You he staff was nice and the location was great. Close to most things.
Stayed 1 night in Jun 2023

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

4/10 Poor

Christian

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
The not so smart hotel.
At surface the hotel looks neat but we several times encountered that the service was faulty. From the beginning there was no light in our bathroom. I then went to the reception to ask them to do something about it. They ensured me that they would take care of it. Next couple of hours we didn't hear anything, so I once again went down to the reception. This time they promised me that they would take care of it while we were out for dinner. In the two days that we stayed there, they never took care of it. Another problem arose when we wanted to use the pool and sauna the last evening. In the reception they had told me that it would be open from 18 to 23. We therefore planned to visit the facilities after dinner. However, when we came back at 21:30 we were told that it was closed. It was only when we started to complain that they all of the sudden changed their minds, so that we could visit the facilities. It is important that I also mention that the rooms are neat and that the breakfast is good with a nice view. However, they seem to have a problem with the training of their staff because the problem was not with one specific staff member but rather seemed to be a general problem. PS. on this page it is stated that airport transfer cost 820 Som but in the reception they charged 1014 Som.
Stayed 2 nights in Oct 2022

10/10 Excellent

Torgeir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a great location
The room was spacious and equipped with fridge and safe. The hotel is centrally located with places like The Ala-Too Square and The Panfilov Park within walking distance.
Stayed 6 nights in Jul 2022

10/10 Excellent

Soon Cheol

Stayed 1 night in Jun 2022

10/10 Excellent

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, very clea, and personnel excellent
Stayed 1 night in May 2022

8/10 Good

ALEKSEI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Tetiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Один из лучших отелей. Может потому , что новый? Ребята, не опускайте планку. В Ташкенте мало хороших отелей.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

HIROEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
広く快適な客室！
良かった点 １、客室はリビングエリアとベッドルームが仕切り無しで広くてとても快適。 ２、ベッドが背が高いものの、マットがずっしりしていて眠り安かった。 ３、ビジネス机が用意されている。 ４、室内で無料Wifiが利用可能。 ５、繁華街へ徒歩5分弱の立地。 ６、シャワーの床がスノコなので水漏れの心配がない。 ７、お湯も安定して出る。 ８、日本語を少し話せるスタッフがいる。 ９、朝食付きで、会場が別棟の展望フロアにあるのでアラトー山脈の雄大な景色がみられる。 残念だった点 １、大通りに面した部屋だったので、深夜の交通騒音（暴走族みたいなのがいる）がいつまでも鳴っている。 ２、Wifiは宿泊客みんなが使いだすと広告が多いサイトは接続エラーになる。昼～夕方、早朝はスピードが速い。 一般的な点 １、ボディソープ、シャンプー、歯ブラシセット、スリッパはある。 ２、ヘアードライヤー、金庫、ミニバーがある。 ３、朝食は7:30からオープン ４、近くに国立歌劇場、美術館がある。
Stayed 1 night in Feb 2018

10/10 Excellent

EDUARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель в самом центре
В самом центре. Номер небольшой, но все есть, включая чайник и принадлежности для чая/кофе. Есть халат, тапочки и комплект всяких гигиенических принадлежностей в ванной. Завтрак очень хороший.

10/10 Excellent

Not Provided, Витебск

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Достойный отель
Очень достойно. Великолепен вид из ресторана на 8 этаже - горы -СУПЕР!Завтрак достаточно хорош. Номер чистый -все работает, нужен был утюг и гладилка0 принесли за 5 минут. Практически центр города. До аэропорта - 500 местных...(если не из гостиницы заказывать).

8/10 Good

PANKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Julia, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles modernes Hotel
Neu renoviert, gute Frühstück, nette Personal. Echt gute Standard für Bischkek.

10/10 Excellent

ザック, アルマティ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
中央アジアで最高のサービス精神
ホテルスタッフの気配りが素晴らしい。部屋も清潔、掃除が行き届いている。街へのアクセスも良い。マウンテンバイクを無料でレンタルしてくれる。ホテルを出入りする際、毎回水はいたないかと尋ねてくれる。空港ホテル間、レストランへのタクシー手配なども全く滞りがない。メール(英語可)で事前連絡したが、返信は五分以内。値段も安い。 ビジネスでホテルの格自体にスピットが当たる場合を除き、確実にこちらをお勧め。尚、ロケーションはハイヤットのすぐ隣。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Hotel in der city
Freundliches Personal,gute Lage,ruhig und erholsam

10/10 Excellent

marie, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bien place
personnel tres accueillant et souriant. Petits dejeuners sur la terrasse delicieux.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
ALl well, beds con be better but for Bishkek, good option and good restaurant as well with nice views.

8/10 Good

サスケ, 日本, 神奈川県横浜市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ビジネスマンには適当
ビシュケクには日本人ビジネスマンが宿泊するに適当な１万５０００円前後のホテルが少ない。ハイアットは２万円超、他は１万円以下。その中で、ちょっと高めだが宿泊可能圏内の貴重なホテルである。