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“I booked a king room but was given a twin room instead, which affected my comfort and sleep throughout my stay. When I raised the issue, there was no apology or attempt to resolve it, and I was told to contact my travel agent instead. Management were dismissive and unhelpful when. Calling to reception and if call was answered by senior staff, on 2 occasions I requesting simple things such as milk and water was responded to rudely & unhelpfully. The dining experience was also disappointing,...

“Alles sehr unkompliziert. Toller Blick über Varna , besonders bei Nacht . Negativ … Kaffee beim Frühstück schrecklich 😬”

“I had a wonderful stay at this hotel, and overall, everything was excellent. The service, atmosphere, and hospitality were all very good. The staff were welcoming, respectful, and always made me feel comfortable, which made the experience even more enjoyable. The only downside, as a Muslim guest, was the limited choice of halal-friendly food. Having more halal options available would make the hotel more accommodating for Muslim guests. Other than that, I was very pleased with my stay and have...