Find Hotel with a Concierge in Blue Mountains

"The rooms has terrible air flow and ventilation and the aircon does not cool down below 20c. My wife and child were sweating and we had to talk sternly with hotel staff to get a small table fan which didn't help. Anyone who is a bit claustrophobic or expecting nice airflow and a cold room will be disappointed. Eventually we had to open our courtyard door to cope up. Paying 500+ dollars for a single night and having such a poor experience is not right. The manager and staff were polite though and they provided a form of compensation but our weekend getaway was ruined for sure. - Reception staff kept directing us to different restaurants with simple requests to heat up some pizza. we had to wait long time to get a simple request done. - Concierge desk is practically unmanned. - Plenty of things for kids to do and the resort itself is beautiful."

"Good"

"Value for money Express checking with e-form filled upfront"

"We thought we booked a twin bed studio and it was not clear in the booking. The receptionist was so good in providing us an alternative room with 2 beds."

"This is a lovely hotel - but it could be so much more. There is evident history here but it is sorely in need of updating and redecorating. Great staff, priceless views, a very good kitchen and a welcoming lounge - all good. This is a hundred year old building so the rooms are compact at best. Would I book to stay there again - yes I would."

"The dinner was great！ "

"If you haven't stayed there ... it's a must"

"It was by far the most charming place we've ever stayed in. AND just across the street from the train station (noise not a problem) so very convenient with luggage. Their breakfast buffet (not included but very reasonably priced) was good and plentiful. Around the corner from bus stops, with many local eateries within a couple blocks. Had a game room with pool table, library, bar, just can't say enough nice things about it."