Close to Sugar Mountain Resort, The Highlands at Sugar provides a playground, an arcade/game room, and laundry facilities. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and a gym.
Banner Elk is home to The Highlands at Sugar. Sugar Mountain Resort and Beech Mountain Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Grandfather Mountain. Traveling with kids? Consider Land of Oz and Magic Mountain Mini Golf and Arcade. Spend some time exploring the area's activities, including downhill skiing and snowboarding. Visit our Banner Elk travel guide
You'll have the entire apartment to yourself and will only share it with other guests in your party.
The Highlands at Sugar
This smoke-free apartment building features an indoor pool, a fitness center, and a hot tub. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, an arcade/game room, and barbecue grills. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Guests will appreciate conveniences like a washer/dryer and a refrigerator, while a flat-screen TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is not available.
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.
This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and irons/ironing boards.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)
Smoking not allowed
Services and conveniences
Guidebooks
Iron/ironing board
Limited-hour front desk
Local maps
No housekeeping service
Phone
Restaurant dining guides
Vending machine
Things to do
Arcade/game room
Billiards/pool table
Gym
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector (host has indicated there is a smoke detector on the property)
First aid kit
General
57 units
Policies
Check-in
Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25
Check-out
Check-out before 10 AM
Contactless check-out available
Special check-in instructions
The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.
Access methods
Front desk (limited hours)
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
Property is also known as
Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations
Frequently asked questions
Does The Highlands at Sugar have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at The Highlands at Sugar?
As of Mar 9, 2026, prices found for a 1-night stay for 2 adults at The Highlands at Sugar on Mar 11, 2026 start from ₩288,175, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Highlands at Sugar pet-friendly?
No, only service animals are welcome at the property.
How much is parking?
Self parking is free at this property.
What time is check-in at The Highlands at Sugar?
Check-in start time: 4 PM; Check-in end time: 5 PM. Late check-in is available during limited hours.
What time is check-out at The Highlands at Sugar?
Check-out is at 10 AM.
Where is The Highlands at Sugar located?
This family-friendly Banner Elk apartment building is within 3 mi (5 km) of Sugar Mountain Resort, Sugar Creek Gem Mine, and Linville River. Grandfather Mountain State Park and Watauga River are also within 3 mi (5 km).
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Reviews
The Highlands at Sugar Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4
Cleanliness
9.2
Location
8.6
Staff & service
7.6
Property conditions & facilities
Rating 10 - Excellent. 359 out of 806 reviews
10 - Excellent
359
Rating 8 - Good. 256 out of 806 reviews
8 - Good
256
Rating 6 - Okay. 106 out of 806 reviews
6 - Okay
106
Rating 4 - Poor. 48 out of 806 reviews
4 - Poor
48
Rating 2 - Terrible. 37 out of 806 reviews
2 - Terrible
37
Reviews
10/10 Excellent
Matias
Jan 5, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great view. Having the fireplace made a great difference. The unit was big, clean and very comfortable. Great location if you are going to sugar mountain
Matias
Stayed 4 nights in Dec 2025
10/10 Excellent
Scott
Oct 27, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Very quiet
Lovely location
Scott
Stayed 1 night in Oct 2025
10/10 Excellent
Jacqueline
Jan 19, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay at Sugar! The condo was spacious yet cozy. Very clean. The staff were very friendly! I have no complaints! You do have to either drive down to the bottom parking or take the shuttle down to ski. The bus stop is very close to the condos which was nice. And of course the view was amazing! We will be back!
Jacqueline
Stayed 3 nights in Jan 2026
10/10 Excellent
James
Dec 6, 2025
Liked: Cleanliness, amenities, communication
Very clean unit, amazing view, and plenty of amenities!
James
Stayed 4 nights in Nov 2025
10/10 Excellent
Bo
Oct 26, 2025
Liked: Cleanliness, room comfort, communication
Staff was very friendly, communication was clear. The location was gorgeous! Some of the decor was a bit dated and there was some peeling paint, but other than that it was a perfect stay and I'd be glad to stay there again.
Bo
Stayed 3 nights in Oct 2025
10/10 Excellent
Amie
Oct 26, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful view, quiet, and clean. Staff was great letting us know all the needed information.
Did not use any of the amenities
Will stay here again
Amie
Stayed 1 night in Oct 2025
8/10 Good
Jonathan
Dec 1, 2025
Liked: Cleanliness, amenities
Clean comfortable spacious unit. Older complex could use some soundproofing between the upper and lower units.
Jonathan
Stayed 5 nights in Nov 2025
6/10 Okay
Santa
Jan 2, 2026
Liked: Communication
Good location, although it is high up in the mountain, but it has a beautiful view and the lodge we stayed at was huge.
Now some cons. The place is outdated and it needs some repair. The shower door in one the bathrooms was broken. It took about 2 days for the living room area to heat up. We asked for a hearer but they ran out. The place needed better cleaning.
Santa
Stayed 3 nights in Dec 2025
10/10 Excellent
CORINNE
Jun 15, 2025
Liked: Cleanliness, room comfort, communication
Love it here!
We come here everytime we're in town. Great value, friendly staff beautiful views!
CORINNE
Stayed 1 night in May 2025
10/10 Excellent
Quentin
Dec 30, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
For the price the location is awesome, I'll definitely be staying there again
It was really clean yes outdated but it made it even more cozy .. the only thing I didn’t like was a loud bang every 45 minutes couldn’t tell where it was coming from but I’d definitely recommend this place to anyone will be back for sure
Jessica
Stayed 3 nights in Nov 2025
10/10 Excellent
Lorin
Feb 16, 2025
Liked: Cleanliness, property conditions & facilities, communication
Great stay! And a short drive to the ski resort which made the trip enjoyable
Lorin
Stayed 2 nights in Feb 2025
6/10 Okay
Amiee
Oct 21, 2025
Liked: Communication
It's an older place and needs a little upkeep/maintenance done, we liked the location and view from are balcony. Limited parking for larger vehicles pulling a trailer.
Amiee
Stayed 2 nights in Oct 2025
10/10 Excellent
Paul
Mar 13, 2025
Liked: Cleanliness, amenities, communication
If you are going to sugar mountain skiing great place to stay 2 minute drive to ski area parking lot.
Paul
Stayed 3 nights in Mar 2025
10/10 Excellent
Verified traveler
Feb 24, 2025
Liked: Cleanliness, room comfort, communication
Awesome place
It was great, the staff were helpful. The views were awesome.
Verified traveler
Stayed 2 nights in Feb 2025
10/10 Excellent
Jennifer
Mar 3, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Very helpful and responsive , beautiful views, clean, will definitely be back!!
Jennifer
Stayed 3 nights in Feb 2025
10/10 Excellent
Mariia
Mar 18, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Big rooms, cool balcony, clean and usable kitchen!
Beautiful serene Mountain View. Grocery and restaurants within 5 min not walkable but driving. Staff was very friendly. Apartment was very clean and I would definitely recommend
Angela
Stayed 1 night in May 2025
10/10 Excellent
Matthew
Jan 31, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
I like the building with the pool, hot tub and games, everything was real cozy
Matthew
Stayed 3 nights in Jan 2025
10/10 Excellent
Felcy pavithra
Dec 26, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Well stocked kitchen, close to sugar mountain resort, lovely views of the surrounding mountains
Felcy pavithra
Stayed 3 nights in Dec 2024
10/10 Excellent
gar
Jan 12, 2025
Liked: Cleanliness, property conditions & facilities, communication
Nice having the veiw and the fire plave and being so close to the snowboarding area
gar
Stayed 2 nights in Jan 2025
10/10 Excellent
Jami
Feb 8, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great skiing and restaurants, very nice condo with nice staff.
Jami
10/10 Excellent
CORINNE
May 29, 2025
Liked: Cleanliness, room comfort, communication
Love Highlands at Sugar
This property is older but we like it's authenticity. The staff is pleasant, the unit is very spacious and the views are spectacular. Its our 3rd visit and we'll be back!
CORINNE
Stayed 1 night in May 2025
8/10 Good
Lauren
Feb 20, 2025
Liked: Cleanliness, communication
Close, clean, and properly priced.
Great value and proximity to the mountain. The units are quite dated, but very clean. We would stay here again for the price.