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"Room was well-kept and well-supplied. Toilet was clean n functional. Drinking water was ample. The AC n ventilation were awesome. Staff was the BEST. The staff is the MAIN REASON why wife and I had a great time. EVERYONE was warm and helpful. But the VERY BEST among the staff were ISMAIL (the bellman) and ARLYN (the service manager at the breakfast buffet). Wife and I had been to many countries and had stayed in numerous hotels. Ismail and Arlyn rank among the FRIENDLIEST and MOST HELPFUL people we had encountered. Ismail drove us to Gadong Night Market and gave us a lot of tips. Each time we see him, he always saw to it that our needs are met. He took care of our luggage with a smile on his face. Arlyn regularly came to our table during breakfast to check on us and ask us if there is anything we need. Her supporting staff were hardworking and courteous. There is one thing though that I need the hotel to WATCH OUT for. I noticed one time that there were 2 old men who were coughing in front of the food without covering their mouths. I know this is NOT the fault of the hotel but I did want to eat anymore the food at which those 2 old men coughed. Still, we had a GREAT TIME. I shall recommend Radisson to my family n friends. THANK YOU. "

"Room clean, but a bit dated. View of the sea was amazing. "

"Clean and spacious. "

"An excellent ASEAN getaway to a 5 star resort retreat destination to relax, chill and pamper oneself and spouse. Wonderful beach front setting with quality SPA and Fine Dine Theme Restaurants Looking for to our next visit soon 👍"

"Nice large Room with views, Clean , Friendly Staff and very welcoming from Entrance to Exit."

"Everything was good and 100% liveable lol. You’ll be good staying here. Trust me. However breakfast is overpriced so please just eat outside 😭🙏"

"Fantastic view, warm welcome from staffs, clean room condition"

"The check-in and check-out process was very easy and fast without a deposit. The FO gave me a room with a nice view, the sea and the pool. The room was clean, the AC was cold, the shower was very strong. but now they don't provide bar soap, shower cap, toothbrush in the bathroom but when you check in, they will ask for this and if you need it, they will give it to you. everything is ok, only the security in front of the lobby door must be alert if guests bring a lot of luggage. There is no need to ask whether they need help carrying the suitcase or not. I think it's better to just help directly without having to ask. Novotel Balikpapan, January 5, 2026"

"This is a very fine modern hotel located in the heart of Kota Kinabulu. We particularly appreciated the fact that it was a short walk to the restaurant row on the waterfront which offered outdoor seating and a variety of cuisines."