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Reviews of Courtyard by Marriott Boston Logan Airport

3 out of 5
Courtyard by Marriott Boston Logan Airport
225 William F. McClellan Highway, Boston, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 860 out of 1604 reviews" "
Rating 8 - Good. 442 out of 1604 reviews" "
Rating 6 - Okay. 141 out of 1604 reviews" "
Rating 4 - Poor. 103 out of 1604 reviews" "
Rating 2 - Terrible. 58 out of 1604 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a restaurant on site so we didn’t have to leave for dinner. Food was delicious. Also loved the 24 hour airport shuttle, VERY convenient. Staff was diverse and extremely friendly & helpful. We booked a second stay on our way home.
Stayed 1 night in May 2024

2/10 Terrible

Alana

Location is convenient for the airport, however the noise was a big issue. The walls and flooring are paper thin and you can hearing EVERYTHING. Wish I could get my money back for terrible experience and lack of sleep. Would not stay again.
Stayed 1 night in May 2024

2/10 Terrible

Michael, Eastport

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Anaise

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in May 2024
Response from John Levesque on May 25, 2024
Hi Anaise,Thank you for the great review. We hope to see you again soon.

10/10 Excellent

Consuelo, Seattle

Shuttle is an amazing offering.
Stayed 1 night in May 2024
Response from John Levesque on May 25, 2024
Hi Consuelo,Thank you for the great review. We hope to see you again soon.

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's close to Logan Airport. The shuttle service was good, though pickups take a long time because there are many stops. Front desk staff was very helpful. However, the hotel itself is rundown and dingy. We paid $300 for one night which seemed much more than it was worth.
Stayed 1 night in May 2024
Response from John on May 25, 2024
Hi Andrew,Thank you for taking the time to review your stay with us. We hope to see you again soon. I will pass on the postive feedback regarding the front desk team.

10/10 Excellent

Frank

Stayed 1 night in May 2024
Response from John on May 25, 2024
Hi Frank,Thank you for the great review. We hope to see you again soon.

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the property was clean and quiet. Check in and check out we’re also very easy. Coffee on the premises in the restaurant was not very good. Service at the restaurant was great, but food was fairly pricey.
Stayed 2 nights in May 2024
Response from John on May 22, 2024
Hi Linda,Thank you for taking the time to share your experience with us. I am so glad you enjoyed your stay. We will take a look at the coffee selection and see what we can improve on. Have a great day!

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in May 2024
Response from Jon M / AGM on May 22, 2024
Thank you for the survey!

2/10 Terrible

Timothy

Byzantine cancellation policy made me unable to change my reservation date by one day. Will not use this service or hotel again.
Stayed 1 night in May 2024
Response from John on May 22, 2024
Hi Timothy,Thank you for staying with us and taking the time to write a review about your stay. We hope to see you again soon.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and clean and the restaurant/lounge had amazing food and drinks
Stayed 1 night in May 2024
Response from John Levesque on May 22, 2024
Hi Steven,Thank you for staying with us and for your great review. We hope to see you again soon.

8/10 Good

Amber

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It suited my travel needs and was close to the airport for easy access the next morning.
Stayed 1 night in May 2024
Response from John on May 17, 2024
Good morning Amber,Thank you for staying with us and giving us such a great review! I hope you have a great day.

8/10 Good

Norman

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from John on May 18, 2024
Good morning Norman,Thank you for the great review. We hope to see you again soon.

10/10 Excellent

Tonya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from John on May 18, 2024
Good morning Tonya,Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Augustine, Worcester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from John on May 15, 2024
Hi Augustine,Thank you for the great review. We hope to see you again soon!

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice job
Stayed 1 night in May 2024
Response from John on May 11, 2024
Good morning Frank,Thank you for the great review! We hope to see you again soon.

6/10 Okay

Kerri

Traveled with partner
Liked: Staff & service
Nothing bad about the property, it’s outdated but good enough for one night
Stayed 1 night in May 2024
Response from John Levesque on May 22, 2024
Hi Charles,Thank you for staying with us and for taking the time to give us feedback. We hope to see you again soon.

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noce
Stayed 1 night in May 2024
Response from John on May 9, 2024
Good morning Sean,Thank you for staying with us and for the great review! We hope to see you again soon. Have a great day!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
nice close to airport
Stayed 1 night in May 2024
Response from John on May 9, 2024
Good morning Sean,Thank you for staying with us and for the great review! We hope to see you again soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from John Levesque on May 9, 2024
Good morning Dennis,Thank you for staying with us and for the great review! We hope to see you again soon.

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle was very helpful.
Stayed 1 night in May 2024
Response from John Levesque on May 9, 2024
Good morning Marcel,Thank you for the great review! Have a great day. We hope to see you again soon.

8/10 Good

Alisa

Traveled with family
Liked: Amenities
Outdated
Stayed 1 night in May 2024
Response from John Levesque on May 9, 2024
Good morning Alisa,Thank you for taking the time to write a review regarding your stay with us. Thank you for your feedback I will use it to help us improve. Have a great day!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a very long day of international travel, it was nice to get a good night's sleep near Logan Airport. My only request is to offer a complimentary continental breakfast.
Stayed 1 night in May 2024
Response from John on May 9, 2024
Good morning Cynthia,Thank you for staying with us and for the great review! We hope to see you again soon.

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024
Response from Jon M / AGM on May 22, 2024
Thank you for the survey!

6/10 Okay

John

End of a long day of travel And waited and waited and waited for shuttle . Called after waiting 45 minutes. Said driver was short distance away 20 more minutes. Finally got to checkin and was told I needed to call. NOWHERE in reservation or confirmation or website does it say that. This will be a last resort property for me in future
Stayed 1 night in Mar 2023
Response from John on May 3, 2024
Good morning John,I am so sorry about the confusion regarding the shuttle service. The shuttle does run 24/7, but does need to be requested by calling the hotel so we can coordinate. On the Marriott website the information regarding the shuttle is listed. We hope you do reconsider coming back.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and comfortable
Stayed 1 night in Apr 2024
Response from John Levesque on May 2, 2024
Good evening Linda,Thank you for the great review! Have a great day!

8/10 Good

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, and close to the airport!
Stayed 1 night in Apr 2024
Response from John on May 2, 2024
Good evening Marsha,.Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Charles

Stayed 1 night in Apr 2024
Response from John Levesque on May 22, 2024
Hi Charles,Thank you for staying with us and for your great review. We hope to see you again soon.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient for our purposes.
Stayed 2 nights in Apr 2024
Response from Jon M / AGM on Apr 30, 2024
Thank you for the survey!

2/10 Terrible

grace

Disliked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from John on Apr 27, 2024
Good morning Grace,Thank you for taking the time to review your stay with us. I apologize that we fell short of your expectations.

8/10 Good

Katherine, Croydon

Stayed 1 night in Apr 2024
Response from John Levesque on May 17, 2024
Good morning Katherine,Thank you for staying with us and giving us such a great review! I hope you have a great day .

10/10 Excellent

mora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, no extra parking fees
Stayed 1 night in Apr 2024
Response from John Levesque on Apr 20, 2024
Good morning Mora,Thank you for the great review! Have an amazing weekend.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
So impressed by the customer service!
Stayed 1 night in Apr 2024
Response from John Levesque on Apr 20, 2024
Good morning Charlotte,Thank you for the great review! I hope you have an amazing weekend.

4/10 Poor

Michael

Stayed 1 night in Apr 2024
Response from John on May 10, 2024
Good morning Michael,Thank you for staying with us. I am sorry that you didn't enjoy your stay with us. We will work on the areas we can improve on. Thank you. Enjoy your weekend.

10/10 Excellent

frantz, chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John Levesque on Apr 20, 2024
Good morning Frantz,Thank you for staying with us! Have a great day.

10/10 Excellent

David

Stayed 1 night in Apr 2024
Response from John Levesque on Apr 18, 2024
Good morning David,Thank you for the great review! We hope to see you again in the future.

2/10 Terrible

Judit

Liked: Cleanliness
Disliked: Staff & service
.
Stayed 2 nights in Apr 2024
Response from John Levesque on Apr 18, 2024
Good morning Judit,Thank you for styaing with us. I am so sorry you did not enjoy your stay. If your travels bring you back to this area please give us another try. Have a great day.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything very good
Stayed 4 nights in Apr 2024
Response from Jon M / AGM on Apr 16, 2024
Thank you for the survey!

2/10 Terrible

Swati

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were extremely rude. So far the worst Marriot hotel. Strongly advice against booking this one.
Stayed 1 night in Apr 2024
Response from Jon M / AGM on Apr 16, 2024
Thank you for your feedback. Would you be willing to share more information related to the person you came in contact with?

10/10 Excellent

Brandon, Ephraim

Liked: Amenities
Nice accommodations and proximity to the airport. Free shuttle.
Stayed 1 night in Apr 2024
Response from Jon M / AGM on Apr 16, 2024
Thank you for the survey!

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always ready to assist
Stayed 1 night in Apr 2024
Response from John Levesque on Apr 9, 2024
Good evening Fred,Thank you for the great review . We hope to see you again soon. Have a great day.

8/10 Good

John

Stayed 1 night in Apr 2024
Response from Jon M / AGM on Apr 30, 2024
Thank you for the survey!

8/10 Good

Beth

Traveled with family
Liked: Amenities, property conditions & facilities
Great location to stay the night and get into Logan early.
Stayed 1 night in Apr 2024
Response from John Levesque on Apr 9, 2024
Hi Beth,Thank you for the great review. Have a great day and we hope to see you again soon.

10/10 Excellent

Dimitrios, Norfolk

Liked: Amenities, property conditions & facilities
Great layover hotel if you have a short layover (6-8hours) to connect to international flight , which I had.
Stayed 1 night in Apr 2024
Response from John Levesque on Apr 9, 2024
Hi Dimitrios,Thank you for the great review! We hope you stay with us again soon.

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from John Levesque on Apr 25, 2024
Good morning Andrea,Thank you for the great review! We hope to see you again. Have a great day!

2/10 Terrible

Terrence, Woolwich

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Charges to my card even though it was prepaid. Watch your credit card charges carefully. Looks like a scam at this point. Extremely disappointing experience with this hotel, find another option.
Stayed 1 night in Apr 2024
Response from John on Apr 6, 2024
Good morning Terrence,I am so sorry that you didn't enjoy your stay. I will reach out to you soon. Have a great day

10/10 Excellent

Jessica

Efficient, clean, comfortable, good beds. Best of all is the very reliable shuttle 24/7, including 4:30 am!
Stayed 1 night in Mar 2024
Response from John Levesque on Apr 4, 2024
Good morning Jessica,Thank you for the great review. We hope to soon you again soon and we are glad you enjoyed stay .

10/10 Excellent

Tihomira

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location if you need access to Logan Airport-super easy to get to and from there to all Logan terminal..
Stayed 1 night in Mar 2024
Response from John Levesque on Apr 4, 2024
Good morning Tihormira,Thank you for staying with us and thank you for the amazing review. We hope to see you again soon.

8/10 Good

George, Fryeburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting on and off the property in our vehicle was a bit of a challenge and required backtracking.
Stayed 1 night in Mar 2024
Response from John Levesque on Mar 28, 2024
Good morning George,Thank you for the great review! I'm sorry that you had some issues with the shuttle. We will work hard to improve where we were lacking. We hope to see you again soon.

10/10 Excellent

Alejandro

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms were clean. They had a microwave and could not hear air planes at all
Stayed 2 nights in Mar 2024
Response from John Levesque on Mar 28, 2024
Good morning Alejandro,Thank you for amazing review. We hope to see you again soon. Have a great day!