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"Everything was spot on."

"I was supposed to stay with them back in December of 2025. Unfortunately, my sister passed away the very day I was supposed to fly out and check in. I called to see if they could offer a refund given the circumstances, and I even offered to provide documentation as proof. Sadly, corporate said they would make no exceptions. This was very disappointing and honestly felt extremely insensitive. I understand that businesses have policies, but I believe there should also be room for compassion and understanding during unexpected life tragedies. Because of this experience, I would not feel comfortable booking with Hyatt again or recommending them to others."

"Very friendly staffs with smile. Only few steps from the lift. Will come back again and definitely recommend. "

"Great property, perfect location with great amenities. Right around the corner from Main St, ski lift is right out the door, jacuzzi and pool overlooking the mountains, pool table and game room for kids. While everyone else is driving, parking and bussing in you’re sleeping, eating breakfast and walking over to the ski lift. Couldn’t ask for a better property. "

"Residence inn by Marriott Breck Parking $46/night! No towels left at pool, full stack of dirty towels next to pool door not being washed. Check in super quick! No lock on bedroom door. Very small pillows. Rooms were quiet. Hot tub gets busy. Small lobby bar open 4-10pm is nice. Outside seating. Breakfast has plenty to choose from. Very close to shopping and skiing. Can walk everywhere easily. Shuttle to hill you can put skis in back while riding. "

"Comfortable quiet room, easy access to lifts from the shuttle or close ski trails. The shuttle is great for getting around town. All the amenities in at the hotel were great as well. "

"Excellent hotel. Location is amazing and rooms very nice "

"Customer service experience."

"I was supposed to get a free bottle of wine because of my status, but that never happened."