"We had a perfectly pleasant, standard stay at the Queens Hotel; the rooms were clean and absolutely fine. The only slight disappointment was regarding flexibility around timing. I had requested a simple one-hour late checkout for genuine reasons and was promptly charged a £20 fee. While I completely understand and respect hotel policies, it did feel a bit rigid especially since, I stay at the Queens hotel at least one to two times every year and there have been times in the past where my room wasn't even ready for check-in by 4:00 PM, and I've happily waited without making a fuss. It's those small, mutual courtesies that really elevate a guest's experience. That being said, it certainly didn't ruin the trip, and we would still happily visit the hotel again in the future."
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