8/10 Good
Rhian
Traveled with family
Jan 12, 2020
Liked: Cleanliness, property conditions & facilities
Location of apartment is excellent. Apartment is clean and comfortable although equipment in kitchen for self-catering is rather sparse. One wastepaper basket only in one bathroom - none in other bathroom and bedrooms. Arrangements for check-in and check-out a bit convoluted but described clearly in the paperwork provided beforehand. Encountered problem with the fob to gain access to lift and apartment - wouldn't work. Staff at reception unwilling to help at all as the booking not done directly through them. Had to phone Hostrelax number which I had luckily saved on my mobile phone. Then waited for an hour in reception for a Hostrelax member of staff to try and reactivate our fob with the main reception staff before finally gaining access to our apartment. This happened during the day thankfully when Hostrelax staff were on duty- if the situation had occurred late at night / out of hours - would we have been locked out for the whole night? Other than that - a good central base to explore Brisbane.
Rhian
Stayed 4 nights in Dec 2019