“Thank you to Sabrina the duty manager for responding to the issues we experienced positively and for taking ownership of them. She was a credit to the hotel, worked hard and clearly cared about the guest experience. Sabrina was also thoughtful as she knows the other issues we experienced (nothing to do with the hotel) following a recent visit to Mexico.
We originally booked an accessible room. We did so purposefully because that room had a king sized bed. Unfortunately the room was tidy but was...
“Thank you to Sabrina the duty manager for responding to the issues we experienced positively and for taking ownership of them. She was a credit to the hotel, worked hard and clearly cared about the guest experience. Sabrina was also thoughtful as she knows the other issues we experienced (nothing to do with the hotel) following a recent visit to Mexico.
We originally booked an accessible room. We did so purposefully because that room had a king sized bed. Unfortunately the room was tidy but was...
Mark