리셉션

풀먼 브뤼셀 센터 미디 여행 후기

4 out of 5
풀먼 브뤼셀 센터 미디
Place Victor Horta 1, Brussels

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 594개" "
평점 8 - 좋아요. 1000개 이용 후기 중 304개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 64개" "
평점 4 - 별로예요. 1000개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 16개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

JEONGEUN

2024년 1월에 3박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 12일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Jeongseok

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: L'Equipe Pullman Brussels Centre Midi 님, 2022년 1월 1일
Cher Monsieur, Permettez-nous de vous exprimer nos profonds remerciements pour avoir choisi le Pullman Brussels Centre Midi lors de votre récent séjour. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Nous restons à votre entière disposition en cas de besoin. Cordialement, L'Equipe Pullman Brussels Centre Midi

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
2021년 10월에 1박 숙박함
답변 제공: Esther, Quality and Guest Relations Manager 님, 2021년 11월 6일
Dear guest, Thank you for taking the time to share your experience with us after your recent stay at Pullman Brussels Centre Midi. We appreciate your feedback and we hope to see you again very soon. Kind Regards,

8/10 - 좋아요

YEWON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
역에 붙어있는거 촤고이나 쇠
2019년 12월에 2박 숙박함
답변 제공: Floriane, Junior Quality & Guest Relations Manager 님, 2020년 2월 19일
Dear Customer, Thank your for sharing your impressions after your last stay at Pullman Brussels Centre Midi. We hope to see you again. Best Regards,

10/10 - 훌륭해요

Soonbang

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
접근성, 편안함
브뤼셀 미디역과 붙어있어 접근성이 뛰어나고, 객실이 깔끔함.
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

SOOIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice place
good place to access from the airport. little bit far from the city center.
2019년 9월에 3박 숙박함

10/10 - 훌륭해요

Younji

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I’ll definitely stay here again!
Spotless, comfortable, worth the money
2019년 4월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comportable. 15minutes walking distance to tourist spot
2019년 3월에 1박 숙박함

10/10 - 훌륭해요

YK 님, Rep. of KOREA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brussels midi station
The hotel is very clean and modern. I used Eurostar and train. So the location of the hotel was excellent. We can walk to center of city(grand palace). If I will go to Brussels again, I will stay there again.
2018년 9월에 2박 숙박함

8/10 - 좋아요

soojeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

jang 님, 암스테르담

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
미디역과 함께여서 매우 좋아요
다만 익스피디아에서 표기한 곳을 길찾기하면.. 엉뚱한 곳을 가르켜 바로 앞에두고 20분정도 헤맸어요.. 호텔이릉ㄹ 풀만호텔이라고 해주세요
2018년 8월에 2박 숙박함

10/10 - 훌륭해요

Donghyo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고 편리함
깔끔하고 편리한 위치. 다만 그랑플라스는 20분가량 걸어야해 관광에 편리하진 않음. 조식이 아주 좋고 기차역에 붙어 있어 여기저기 다니긴 편리.
2018년 8월에 3박 숙박함
답변 제공: Gregory Marchand General Manager 님, 2018년 8월 16일
부인, 선생님m Pullman Brussels Centre Midi 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Gregory Marchand General Manager

8/10 - 좋아요

Josephine

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
What I like is close to the station just 300 meter to the station; It’s a big plus for me.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Jesse

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed just one night. Hotel and staff itself were impeccable. However, area immediately adjacent to hotel is filled with trash and homeless people. Can’t blame the hotel. Overall, with convenient MIDI station adjacent to hotel and impeccable amenities, would stay there again.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

James 님, Ellington

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
With so close proximity to the train station, the hotel exterior suffered from the trash from the. Numerous train users.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Linh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is nice and clean. It is located in the area with easy access to different cities, countries via train. Staff is excellent!
2024년 4월에 3박 숙박함

8/10 - 좋아요

Andrea

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The property is attached to the train station which is great. There was food in and around the hotel, which was also good. However, once you left the train station area, we did not feel safe and there was nothing around this area. Yes, lots of taxi's to get to central city. They did not have the A/C on and the rooms were really hot. This is my biggest complaint.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the area around the property is not too nice, it’s understandable because it’s a train station! The convenience of the train was a primary reason for us to be there.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Len den

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel, near a train station, so the area seems a little sketchy.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Karen

가족 여행
The surrounding seems unsafe and there was no ventilation in the room. We have to ask for a fan.
2024년 4월에 2박 숙박함
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 4월 27일
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that you felt the surrounding area was unsafe and that there was a lack of ventilation in your room. Ensuring our guests feel safe and comfortable is our top priority, and we apologize for any inconvenience you experienced. Your comments will be shared with our team, and we will take steps to address these issues promptly. We appreciate your input, and we hope to have the opportunity to better serve you in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Kulaya

2024년 4월에 2박 숙박함

8/10 - 좋아요

Funmi

좋아요: 청결 상태, 직원 및 서비스
Really friendly staff especially Salma who was very generous!
2024년 4월에 2박 숙박함
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 4월 27일
Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our staff, especially Salma. We'll be sure to pass along your compliments to her. It's always our goal to provide exceptional service, and we're delighted that we could make your stay memorable. We hope to welcome you back again soon!Kind Regards

8/10 - 좋아요

Winnie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The property located at the station hub which is very convenient to go by train or bus. But the restaurants around were limited. Rooms are clean and spacious enough.
2024년 3월에 3박 숙박함
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 4월 27일
Dear Guest,Thank you for sharing your thoughts on your recent stay with us! We're delighted to hear that you found our location convenient for accessing transportation options. We understand that having a variety of dining choices nearby is important, and we appreciate your feedback on this matter. We're pleased that you found our rooms clean and spacious, and we hope you had a comfortable stay overall. Your comments are valuable to us, and we'll certainly take them into consideration as we strive to enhance our guests' experiences. We hope to welcome you back for another visit soon!Kind Regards

8/10 - 좋아요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 4월 27일
Dear Guest,Thank you for your kind score! We're delighted to hear that you had an awesome experience at our hotel. If there's anything more we can do to make your stay even better next time, please don't hesitate to reach out. We can't wait to welcome you back!Kind Regards

2/10 - 너무 별로예요

Vladislav

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Misleading advertising, state hotel has an AC, but never explained its a seasonal, no ventilation at all, you cant open windows, our room was 86F° or 30C°, and no air circulation, on a 3rd day of our stay they gave us another room, it was more hot, 3rd room was a slightly better, not to big difference, no AC no ventilation, no air circulation, they promised us a fan, but brought a hitter....very funny, couple days later we got a very small fan, which one you can feel only sitting next to that, at the end they gave us 30 euro discount for inconvenience, what a jog...never again, would not recommend to stay there
2024년 4월에 8박 숙박함
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 4월 27일
Dear Guest,Thank you for taking the time to review your stay.We are truly disheartened to hear about the challenges you faced with the room temperature and ventilation. We aim to provide a comfortable environment regardless of the season, and we regret to hear that the solutions provided did not adequately resolve the situation for you.Our hotel is designed to ensure a peaceful stay with modern amenities, and it is with regret that we note your dissatisfaction with the cleanliness and overall condition. We take pride in our attentive service, and we are glad you found our staff friendly and professional, which is in line with the high standards we set for ourselves.While we understand that the compensation offered may not have fully alleviated your discomfort, we hope it conveyed our commitment to guest satisfaction. We would also like to assure you that all feedback is taken seriously and considered thoughtfully as we continuously strive to enhance our guest experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

4/10 - 별로예요

Clifford

단체 여행
Liked proximity to train station. Too many homeless on the property panhandling. Major lack of support with a heat issue in our room. Front desk would not ask a maintanence call to at least get the room fan working. Any air movement would have been an improvement.
2024년 4월에 2박 숙박함
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 4월 27일
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our hotel's proximity to the train station. However, we're truly sorry to learn about the challenges you encountered during your stay. Ensuring the comfort and safety of our guests is our top priority, and we sincerely apologize for any inconvenience caused by the presence of individuals panhandling on the property. Additionally, we regret any disappointment caused by the lack of support in addressing the heat issue in your room. Your comments will be addressed with our team to ensure that necessary improvements are made. We value your insights and hope to have the opportunity to better serve you in the future.Kind Regards

10/10 - 훌륭해요

Li Wei

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome Hotel!
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 4월 27일
Dear Guest,Thank you for your kind words! We're delighted to hear that you had an awesome experience at our hotel. If there's anything more we can do to make your stay even better next time, please don't hesitate to reach out. We can't wait to welcome you back!Kind Regards,

8/10 - 좋아요

Wim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ok
2024년 3월에 1박 숙박함
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 4월 27일
Dear Guest,Thank you for your kind score! We're delighted to hear that you had an awesome experience at our hotel. If there's anything more we can do to make your stay even better next time, please don't hesitate to reach out. We can't wait to welcome you back!Kind Regards,

6/10 - 괜찮아요

Egbe Agbor 님, Brussels

Nothing stands out
2024년 3월에 2박 숙박함
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 4월 27일
Dear Guest,Thank you for sharing your thoughts with us. We appreciate your feedback, and we're committed to continuously improving our services. If there's anything specific you feel could enhance your experience during your next stay, please feel free to let us know. We value your input and hope to exceed your expectations in the future.Kind Regards,

10/10 - 훌륭해요

Zack

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was really warm in the room but other than that it was terrific!
2024년 2월에 3박 숙박함
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 4월 27일
Dear Guest,We appreciate your feedback! It's wonderful to hear that you had a terrific stay overall. We apologize for the warmth in your room and will definitely look into adjusting the temperature to ensure a more comfortable experience for our guests in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind Regards

10/10 - 훌륭해요

Roger

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Robert Guest Relations / Assistant Welcome Manager 님, 2024년 2월 26일
Dear Sir,Thank you for this kind review of our property.We are delighted that you have had a very pleasant stay at our hotel.We would be very happy to have the opportunity to welcome you again. Kind Regards,

8/10 - 좋아요

Claude

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Peut mieux faire
Peut mieux faire niveau accueil sauf si couple gay vous dérange, mais ça fait le dire avant, et niveau ménage, merci de préciser avant que le ménage pas fait tous les jours..... On ne lit pas forcément les notes en arrivant et l'accueil sert à ça
2024년 2월에 2박 숙박함
답변 제공: Robert, Guest Relations/Assistant Welcome Manager 님, 2024년 3월 6일
Cher Hôte,Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires concernant votre récente expérience chez nous. Nous sommes sincèrement désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes en termes d'accueil et de service de ménage.En ce qui concerne l'accueil, nous tenons à vous assurer que nous accueillons tous nos clients avec la même chaleur et le même respect, quel que soit leur orientation. Nous sommes profondément désolés si vous avez ressenti autrement, cela n'a jamais été notre intention. Nous sommes une entreprise inclusive et nous nous efforçons toujours de créer un environnement accueillant pour tous nos clients, sans aucune discrimination.Concernant le service de ménage, nous comprenons votre frustration et nous nous excusons pour tout malentendu à ce sujet. Nous essayons de communiquer clairement les détails de nos services, y compris la fréquence du ménage, avant l'arrivée de nos clients. Nous allons redoubler d'efforts pour nous assurer que ces informations sont clairement indiquées dans nos communications et dans nos notes d'accueil.Votre satisfaction est notre priorité absolue, et nous prenons vos commentaires très au sérieux. Nous espérons avoir l'opportunité de vous accueillir à nouveau à l'avenir et de regagner votre confiance pour un séjour cette fois 100% réussie.N'hésitez pas à nous contacter directement si vous avez d'autres préoccupations ou si vous souhaitez discuter de votre expérience plus en détail.Cordialement,

6/10 - 괜찮아요

Stephen

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Right next to Eurostar
OK. Good location by gare de midi Eurostar but the immediate surroundings are seedy. Buyer beware The rooms on hotel.com are not the standard rooms but more deluxe ones you must pay an upgrade for. I paid extra for superior room with nespresso machine and slippers.
superior room
superior room
superior room
room service dinner
2024년 2월에 2박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 20일
Dear Sir,Thank you for taking the time to share this feedback.We're delighted to hear that our proximity to the Eurostar at Gare de Midi was beneficial for your travels, as we strive to provide convenience for our guests with direct access to the station and various transportation options. We appreciate your recognition of our desirable location. However, we regret any misunderstanding regarding room categories and additional charges. Our various room types, including those equipped with amenities such as Nespresso machines and slippers, are described in detail to ensure transparency and help our guests select the accommodation that best meets their needs.We do hope that we will be able to welcome you back on a future occasion.Best regards,

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 19일
Cher Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 - 훌륭해요

Pierre Alain

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Etape agreable
Sejour 1 nuit. Hotel tres agréable, bien situé à coté de la gare Midi. Hall d'entrée un peu froid d'ambiance. Mais service tres sympathique. Chambre très confortable et restaurant très bon. En résumé, une tres bonne étape.
2024년 2월에 1박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 19일
Cher Monsieur,Merci d'avoir partagé votre expérience chez nous !Nous sommes ravis d'apprendre que la situation privilégiée de notre hôtel à côté de la gare Midi a contribué à rendre votre séjour agréable et que notre chambre a su répondre à vos attentes de confort. Il est également gratifiant de savoir que notre restaurant a été à la hauteur de vos espérances. Nous prenons note de votre ressenti quant à l'ambiance du hall d'entrée et nous nous efforçons continuellement d'améliorer l'atmosphère de nos espaces communs pour garantir un accueil chaleureux.Nous serions honorés de vous compter de nouveau parmi nous.Sincères salutations,

2/10 - 너무 별로예요

Sefa

2024년 2월에 1박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 12일
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 - 좋아요

steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 nights clean hotel 3 star
Good stay Asked for quiet room but being close to station gives you all schedules of travelers Nice hotel but a bit noisy
2024년 1월에 2박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 19일
Dear Sir,Thank you for this review of your recent stay.We're delighted to hear that you found our hotel to be clean and to know that our proximity to the station provided you with the convenience you needed.We do apologize if the noise levels did not meet your expectations. We strive to ensure a restful environment and, as noted in our information, we offer soundproofed rooms as well as earplugs to enhance our guests' comfort. For future visits, we recommend requesting a room at the end of the corridor on floors 4, 5, or 6, which are typically quieter.We look forward to welcoming you back.Best regards,

10/10 - 훌륭해요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The perfect stay in Brussels
I love the hotel Pullman. The most comfortable beds. Bathrooms are great. And location is perfect.
2024년 1월에 1박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 12일
Cher Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
2024년 1월에 1박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 12일
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 - 괜찮아요

Robyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 12일
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 - 훌륭해요

Takayuki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 12일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 12일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Noah 님, Lewisville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 12일
Cher Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 - 좋아요

Francois

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 12일
Cher Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

6/10 - 괜찮아요

Katrina

단체 여행
좋아요: 청결 상태
Nice spacious rooms. The room we were in can’t pick up the wifi signal very well even our data signal. The a/c seems not to be working. Very convenient to train and metro station
2023년 12월에 2박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 16일
Dear Mrs,We really appreciate your feedback.We're glad to hear you appreciated the spaciousness of our rooms and our hotel's prime location for train and metro connectivity. Our guests often highlight the convenience of being just a 30-second walk from the Eurostar Terminal. Regarding the wifi signal, our team is continually working to ensure complete coverage throughout the hotel, and we offer our apologies if connectivity did not meet your expectations. Although our rooms are equipped with individual air conditioning controls, we regret to hear about your difficulties with the a/c unit. Our maintenance team is always on hand to address such issues promptly to ensure our guests' comfort regardless of the season.We hope to welcome you back.Best wishes,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable stay
Very comfortable room. Hotel really handy for Eurostar Great amenities in the room
2024년 1월에 1박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 2월 15일
Dear Guest,Thank you for your comment !We're thrilled to hear that you had a comfortable stay with us! Providing welcoming rooms and quality amenities to make our guests feel at home is always our priority. We're also delighted that our convenient location near the Eurostar added to the enjoyment of your stay. Thank you for taking the time to share your positive experience. We look forward to welcoming you again on your next trip!

10/10 - 훌륭해요

lola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personnel toujours disponible et à l’écoute, hôtel super avec une vue sur la ville. Très bon séjour !
2023년 12월에 1박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 1월 3일
Chère Madame,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive à notre hôtel. C'est un plaisir de savoir que notre personnel a su répondre à vos attentes en étant toujours disponible et à l'écoute. Nous sommes ravis que vous ayez apprécié la vue sur la ville depuis notre établissement.Votre satisfaction est notre priorité, et nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,

8/10 - 좋아요

Geoffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for a quick stay on/off the train. Staff were all very helpful and friendly
2023년 12월에 1박 숙박함
답변 제공: Mathilde, Guest Relations Agent 님, 2024년 1월 3일
Dear Mr,Kindly thanking you for taking the time to provide us with your kind and elaborate feedback.We highly appreciate your positive comments and I am pleased that your expectations were met or perhaps even exceeded. Your feedback on the hotel's comfort and the convenience of our strategic location exactly embodies that what we would like our guests to experience when staying with us and I thank you for highlighting this in your review.Thank you again for communicating your experience to us and we hope to welcome you back soon.Yours sincerely,