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Pool was very nice and clean, room was clean. Small area of carpet that was coming up between the tile and carpet but it didn’t interfere with our stay. Beautiful view. We were able to walk down to the naval area no problem.
Facility clean and updated. However, windows need heavy drapes as only sheer lightweight ones in place. Not an issue if you are getting up at daybreak. Just don't plan on sleeping in. Staff very good. Location very convenient to courts/government/banks/library/offices. Very little retail left in DT Buffalo anymore.
Staff at restaurant were very friendly at breakfast and also at the bar in the evening. My family stayed there for my nephew's graduation. My Sister has cancer and has been very sick for a long time, but at your bar I saw her smile and laugh for the first time in at least 3 years! Thank you so much for a wonderful family experience!
I’m sure there are nicer places to stay than this hotel. The room was old, shower had a strange smell that I would compare to a gym locker room shower. Also, sleep was continuously interrupted by an alarm clock that kept ringing. It could not be unplugged. Beds and pillows were very uncomfortable. The staff was friendly. Overall, pick somewhere else.
Expensive for the eclipse, but property made sure to have ample staff, decorated the lobby, welcome basket provided. Felt like they got into the spirit. Happy to have stayed here
We used digital check-in and arrived to find that our room had other people in it. Ended up having to check our bags and will try to checkin after the NHL game we are at.
My room was not cleaned properly bed comforter had stains on it. Pillows were about as thin as possible. Hotel bar was closed by 10. Several people sitting outside hotel asking for change. When I opened drawers in room found loose pills change and wrappers
Brenden
Stayed 1 night in Mar 2024
8/10 Good
Meghan
Mar 25, 2024
Our room and some towels were dirty
The staff was great thou.
We loved the pool
Overall a nice stay, but the front desk staff when we checked in very extremely rude, I get it we were early but be nice about it and don’t get mad if we ask to keep our bags at the desk. That’s a normal hotel thing to do. Rooms and area were great though so it made up for it.
Price paid For this day was at a premium. Very few in amenities Coffee was not even included with the room. The swimming pool was not even heated and we were not able to use. elevators were filthy. Should update
LORRAINE
Stayed 1 night in Jan 2024
8/10 Good
Douglas
Traveled with group
Feb 26, 2024
Great location downtown. Free tram to hockey game outside of hotel