โThe staff at Prime Park Hotel truly โwent the extra mileโ, arranging for boxed breakfast for our early ferry trip, arranging transport for us, checking schedules- and all this in a polite and efficient manner. Facilities snd amenities are also good value- an attractive reception area, charming cafe/ bistro on the 8 th floor and good buffet breakfast. Highly recommend this hotel! โ
โBefore check-out, staff came to my room again and again and clear the room and lock the door of refrigerator. I felt that they forced me to go out early.
I am very upset about their service.
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โVery budget. Says air conditioning but just a ceiling fan. Big roaches. No wifi except in lobby. Location is close to airport and maybe 10 minutes rickshaw to beach. โ
โThe administration (and reception) was horrible.
I paid for my stay when I booked through Hotels.com, but I was charged again when I checked in. I should have been more careful, but I paid.
I noticed this double payment after returning home and contacted the hotel. Their response was slow, and they never admitted the fault and refused to refund.
I have not received the refund yet, so I decided to write this.
My colleague, who stayed for the same duration, made a reservation through...
โDO NOT STAY AT THIS HOTEL. The worst customer service i have ever experienced. They refused to give us the rooms we booked as apparently they didnโt have them ( 2 double bed rooms) but we saw them later during our stay. The reception staff are useless and do not help at all. The rooms and bathrooms were extremely dirty. There was a large yellow stain on the duvet cover when we arrived, the staff refused to change it until the next morning, he just walked off when we asked. You have to ask for...
โWorst experience ever! No hot water what so ever. Got bitten by bedbugs 50-60 times a night. Cockroaches on the floor. No cleaning for four days. I constantly had to ask for more toilet paper. 45 USD a night for this is a joke! Even the name is a lie. The only view you have is right into another tall building. โ
โIt is a terrible apartment full of dust, insects, dirty bedsheets, did not provide towels. no water and moved to another apartment with same conditions. Since we paid more than the double of normal rate, owner told us to stay two days for the same money.
But when we checked out, the counter manager asked for money for the 2nd night with the same rate. We did not agree on that and leave the hotel.
They came behind us to a bus and asked for full money for two days and told they do not know...
