Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
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Reviews of The Coolest Hotel

3 out of 5
The Coolest Hotel
11 Songjeonggwangeogol-ro, Haeundae-gu, Busan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 33 out of 47 reviews" "
Rating 8 - Good. 9 out of 47 reviews" "
Rating 6 - Okay. 4 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 0 out of 47 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sojin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great views, beautiful interior
Stayed 5 nights in May 2024
Response from The Coolest Hotel on May 26, 2024
Dear Sojin. We are The Coolest Hotel. We send our deepest gratitude to you for visiting our hotel and taking your valuable time to write a compliment.We're glad to know that you stayed enjoyably with The Coolest's service.We'll always try to pursue the best service and be better equipped in order to meet your satisfaction whenever you make a next visit.Thank you once again.

6/10 Okay

Lana

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is quite far from the main attractions and transit isn't that close - either a 7 or 20 min walk depending on which route Naver recommends. Downsides: - the fragrance is overwhelming in all common areas from the elevators, halls to the lobby. If you are allergic or sensitive, be warned - housekeeping is dismal. There only constant was removal of garbage. Whether they refilled your water, took away used mugs, replaced towels or made your bed was different every day - there are only 2 elevators and 1 was out of service the entire time we were there (5 nights). You can also unselect the floor and end up missing your floor only to have to wait again for it to go in the direction you want - room is extremely small. Exit light stays on all the time, so if you like it dark, throw a shirt over it Staff is helpful but rigid - no check-in before 3. They literally will not process your paperwork before that. Breakfast is at 8, not a minute before even though they are packaged for takeaway. We had to get to the train station early in the morning and hoped to pick them up 5 mins before - nope There is a nice boarded trail you can walk along.
Stayed 5 nights in May 2024
Response from The Coolest Hotel on May 21, 2024
Dear Lana. We are The Coolest Hotel. To begin with, we cordially apologize for all the inconvenience and unpleasantness that you experienced.We're going to forward your feedbacks to our related department and try to take any possible actions.And we do appreciate your opinions and expressions, taking your valuable time to write a review.Once again, we send our heartful apology regarding the discomfort you had. Thank you.

8/10 Good

Victoria

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was clean and bright but breakfast was a ham and cheese crossiant and a wedge of orange. Thinks were broken down elevator twice. Hours were strange no breakfast before 8 no pool before 9. And when we arrived we werent sure where to check in and when we finally decided we must go up to the 2nd fllor there was no staff around for a good 10 minutes.
Stayed 2 nights in May 2024
Response from 더 쿨리스트 호텔 on May 12, 2024
Dear Paulina. We are The Coolest Hotel. First, we appreciate you for visiting our hotel and taking your precious time to write a valuable review. And we feel deeply sorry for the inconvenience and unpleasantness caused by Information on the number of floors in the elevator and lobby issue. We will forward your feedback to the related department and take action on it. Regardless, we appreciate your warm advice and honest opinion despite the inconvenience. We will always try our best to provide better facilities and services and be waiting for you so that we can meet with your satisfaction on your next visit. Thank you from our heart.

6/10 Okay

Katie

Traveled with partner
The hotel is trying very hard to be hipster boutique, but it lacked facilities. No bar, restaurant and not much around it. Toilets by the pool locked and were asked about the time we wanted our room cleaned and we said noon and yet when got back at 4.00pm it still haven’t been cleaned. Maid left us hand towels and no bath towels and there is nowhere to hand towels after use. The room was nice and bright and airy, but the emergency exit light was on constantly at night and made the room very light.
Stayed 4 nights in May 2024
Response from The Coolest Hotel on May 12, 2024
Dear Katie. We are The Coolest Hotel. Firstly, we apologize for the for the inconvenience and unpleasantness, caused by facility and cleaning issue. We are going to forward your feedback to our related department and try to take action on it. However, we do appreciate your honest opinion and valuable advice, taking your precious time to write a review.We will keep trying our best to provide better facilities and services and be waiting for you so that we can meet with your satisfaction next time.Once again, we feel deeply sorry for the discomfort you had.Hope you have a great day back in your home.Thank you.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is pretty new, less than a year old, so the rooms are spacious, everything worked perfectly and the hotel has some charm with the pool at the rooftop and the great views of the beach from the room. Staff was great, very nice , polite and helpful. Finally location wise, is next to the beach, one of the tourist attractions to Busan but a bit far from anything else. Still there are ways around like subway or the costal touristic trains that takes you closer Busan center. Will recomend it!
Stayed 3 nights in May 2024
Response from The Coolest Hotel on May 12, 2024
Dear Daniel. We are The Coolest Hotel. First of all, thank you from our heart for visiting our hotel and taking your precious time to write a valuable feedback.We're deeply pleased that you stayed comfortably and enjoyably with The Coolest's special service.We're going to try our best to provide better services and facilities and be waiting for you so that you can be satisfied again on your next visit.Hope you have a good time back in your town. Thank you.

8/10 Good

N elizabeth

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from 송정 더 쿨리스트 호텔 on May 3, 2024
Dear.N elizabeth We appreciate you taking the time out to share experience with us. It seems you enjoyed the hotel and the services for 3 nights. We are happy to have you as such an agreeable guest and hope to meet you again. Have a great one :)

10/10 Excellent

LEE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the weather was cold when we were staying, the pool provided warm water which was really user friendly! Besides, the staffs were so friendly and helpful. We loved the pool, the service, and the facilities! Will stay again!
Stayed 1 night in Mar 2024
Response from 송정 더 쿨리스트 호텔 on Apr 7, 2024
Hello, we are The Coolist Hotel. First of all, thank you for visiting our hotel and for your valuable reviews. Our employees are trying to provide the best customer service, and we are very rewarding and happy that these efforts were well communicated to you. Also, we are just grateful to make good memories during your stay. We will always try to provide better facilities and services so that we can give you even more happy memories next time you visit. Thank you.

4/10 Poor

Jinsil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 송정 더 쿨리스트 호텔 on Apr 7, 2024
안녕하십니까.더 쿨리스트 호텔입니다.방문 시 만족을 드리지 못해 대단히 죄송합니다.고객님의 재방문시에는 더욱 고객님을 만족 시킬수 있도록 노력하도록 하겠습니다.감사합니다.

10/10 Excellent

YU JU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the room and the pool was amazing! Breakfast was so delicious! The staff and the manager were so friendly and warm. I made some mistakes during check-out, but the manager helped me a lot in fixing the problems for me. Appreciate it! Hotel is next to the famous Busan travel train. Come and stay at this fabulous place!
Stayed 1 night in May 2024
Response from The Coolest Hotel on May 10, 2024
Dear guest. We are The Coolest Hotel. First of all, thank you from our heart for visiting our hotel and taking your precious time to write a valuable review.We're truly glad that you stayed comfortably with The Coolest's special service.We will always try our best to provide better facilities and services and be waiting for you so that you can be satisfied again with your next visit.Thank you.

10/10 Excellent

Ho min

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
시설도 좋고, 조용하고 특별히 스태프가 너무 친철했습니다. 강추합니다!
Stayed 2 nights in May 2024
Response from 송정 더 쿨리스트 호텔 on May 3, 2024
안녕하십니까, Ho min 고객님. 더 쿨리스트 호텔입니다. 고객님의 귀중한 시간 내어 작성해주신 후기에 감사드립니다.바쁜 일상을 보내다보면 지치는 순간이 오기 마련이지요. 삶에서 쉼은 꼭 필요한 시간이라 생각됩니다. 송정은 부산의 다른 관광지에 비해 조금은 덜 바쁘고 조용한 곳인데요, 고객님께서 편안한 시간 보내신 것 같아 기쁩니다.다음 방문에도 만족하실 수 있도록 더 나은 시설과 서비스 제공을 위하여 항상 노력하겠습니다.오늘도 멋진 하루 되시길 바랍니다. 감사합니다 :)

10/10 Excellent

CHING TAT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from 송정 더 쿨리스트 호텔 on Apr 8, 2024
안녕하십니까 더 쿨리스트 호텔입니다.우선 저희 호텔을 방문해 주시고 귀중한 시간 내어 남겨주신 평점에 감사드리며 더욱 좋은 서비스를 제공하기 위해 노력하겠습니다.감사합니다.

10/10 Excellent

BORAM

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
항상 너무 잘쉬다갑니다.
두번째방문이었습니다. 말해뭐해요 ㅎㅎ 곧 또갈게요!
Stayed 2 nights in Feb 2024
Response from 송정 더 쿨리스트 호텔 on Feb 24, 2024
안녕하십니까 보람님 더 쿨리스트 호텔입니다.우선 저희 호텔을 방문해주시고 귀중한 시간 내어 작성해주신 후기에 감사드립니다. 또한 두번의 방문해주시고 고객님께서 머무시는 동안 더쿨리스트만의 특별한 서비스와 함께 편안하게 머무르신 것 같아 기쁘게생각합니다.고객님의 재 방문을 기다리면서 다음번 방문시에도 만족하실 수 있도록 더 나은 시설과 서비스 제공을 위해 항상 노력하고 있겠습니다.감사합니다.

10/10 Excellent

woori

Stayed 2 nights in Jan 2024
Response from 더 쿨리스트호텔 on Jan 31, 2024
안녕하세요 woori님더 쿨리스트에 방문해 주셔서 감사합니다.그리고 10점 만점에 10점 주시며 조용히 응원해주셔서 더욱 감사드립니다. 추운 겨울 항상 건강하시고 행복하세요또 뵙겠습니다 ;D

10/10 Excellent

BORAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from TheCoolestHotel on Jan 8, 2024
안녕하세요 BORAM님더 쿨리스트에 방문해 주셔서 감사합니다.그리고 10점 만점에 10점 주시며 조용히 응원해주셔서 더욱 감사드립니다. 추운 겨울 항상 건강하시고 행복하세요또 뵙겠습니다 ;D

8/10 Good

Sang Ok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
오픈한지 얼마안되서 깨끗하고 다 좋었는데 화장실문을 열어놓고 젔는데 배수구에서 쾌쾌한 냄새가 많이 올러와서 잠자기가 불편했어요.
Stayed 1 night in Oct 2023
Response from 송정 더 쿨리스트 호텔 on Nov 5, 2023
안녕하세요 고객님 더 쿨리스트 호텔입니다.먼저 불편함을 드려 죄송하다는 말씀 드리고 싶습니다.고객님의 피드백을 받아들이고 신속하게 보완하겠습니다.저희 송정 더 쿨리스트 호텔을 이용해주셔서 감사합니다. 오늘도 좋은 하루 보내세요