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Reviews of Aracan Pyramids Hotel

4 out of 5
Aracan Pyramids Hotel
198 El-Haram Street, Cairo, Giza

Reviews

6.2
Rating 10 - Excellent. 44 out of 295 reviews" "
Rating 8 - Good. 85 out of 295 reviews" "
Rating 6 - Okay. 68 out of 295 reviews" "
Rating 4 - Poor. 41 out of 295 reviews" "
Rating 2 - Terrible. 57 out of 295 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

3.8/10

Amenities

6.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Shahid

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
was everything okay? Not acceptable was water problem no water cold hot water is very very hot. What was nice cleaning was okay my room is balcony door was broke. I asked many times. Repair it but not taking any serious. Ask hot cold water. Repair it now taking the scene. No we need to be the customer service rubbish and they charge me more money than was agreed 95.
Stayed 6 nights in Apr 2024

4/10 Poor

Ibrahim

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Only some of staff was good like receptionist , the manger was so rude and asked me to pay more than the price in Expedia , the hotel not deserve that amount , There's something under construction made a lot of noise around the hotel , room was a small , in front of the hotel there are garbage
Stayed 2 nights in Apr 2024

4/10 Poor

Yahya

Traveled with family and small children
Nothing
Stayed 5 nights in Feb 2024

10/10 Excellent

Abdallah, Luxor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Ahmed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One word “Terrible”
I booked only to find a very run down place with no reservation done for me. They told me they have no room or place for me to stay. Thank you.
Stayed 1 night in Aug 2023

4/10 Poor

Ahmed

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The pillows were very dirty. The toilet was very bad
Stayed 3 nights in Jun 2023

4/10 Poor

Blanca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

4/10 Poor

Raheeb

Stayed 6 nights in Feb 2023

6/10 Okay

SAMER

Business traveler
Stayed 1 night in Feb 2023

4/10 Poor

??? ?? ?????

Traveled with group
Disliked: Cleanliness
Very old and dirty hotel, especially the bathroom. Breakfast is good but repetitive and there is no buffet
Stayed 5 nights in Jan 2023

8/10 Good

ahmed

4/10 Poor

Samy Barsoum Toma

Traveled with family
Disliked: Staff & service, room comfort
Terrible customer service
Very rude staff working at reception, we didn't even get to stay in hotel, we were simply turned away!!!
Stayed 2 nights in Sep 2022

2/10 Terrible

Sam

Stayed 4 nights in Jul 2022

2/10 Terrible

Alex, Abington

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in June 1st and checked out June 1st. Pictures on Expedia are not accurate. Very old and very tiny room. When we pulled up it looked closed and they gave my wife and I a twin size bed. We booked for a king. Shower didn’t work, flies everywhere. We ended up going to Sheraton Cairo Hotel and Casino. So save your money on this hotel and just spend the money on Sheraton. Also they said they will refund me the other two days I didn’t stay and no word from them yet.
Stayed 3 nights in May 2022

10/10 Excellent

Yalah

Stayed 5 nights in Mar 2022

2/10 Terrible

Mustafa

Disliked: Staff & service, amenities, property conditions & facilities
The staff & cleanness
Stayed 5 nights in Mar 2022

10/10 Excellent

SAMY, Daytona beach

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Jan 2022

8/10 Good

Hatem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice place to stay and friendly staff.
Stayed 7 nights in Nov 2021

4/10 Poor

Mamdouh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean, dusty, poor service, poor food, staff want money all the time, flys all over the restaurant area, very old furniture and carpet, old fridge, phone doesn’t work, water mixer and plumbing are in terrible condition. Not worth the money. Whole property needs to be renovated asap
Stayed 3 nights in Nov 2021

2/10 Terrible

Krishna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Kamel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is friendly .. they doinv their best
Stayed 1 night in Oct 2021

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was dirty, not all of them speak English.
Stayed 4 nights in Sep 2021

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of them worst hotels, i have ever stayed.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please be aware they are scam don’t go there hotel full of scammers and the hotel is so dirty . they using app like Expedia to steal people money I got to the hotel me and my wife and the hotel didn’t like the fact we get the room in a good price from Expedia which know I know why because Expedia help them to scam me . My story when I get there my and my wife they hotel people there was like you can’t stay with your wife in the same room you have to pay us for an extra room even tho when I booked the room it was for two people unfortunately that their way to scamming people then they never refunded my money and still 3 months and never refund me my money also the hotel is so dirty and in the wrest places in Egypt it’s a like two hour ride from the airport please don’t go there
Stayed 8 nights in Oct 2020
Response from Kareem Bebars on Feb 6, 2021
Dear valued guest Please to send us your reservation ID to check the total case , when you complaint from a specific thing you must mention the full details , we are waiting for your reply Thanks & best regards

10/10 Excellent

Monique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really don’t happy with that hotel and I’m waiting for response from the Ebookers long time ago after I spoke with the staff in order to get my money back. I would like to let you know that I stayed for half an hour in that hotel then I checked out because of the poor service. Regards
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

reception good ,houskeeping bad, room bathroom toilet problem and no body fix it
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
None of the locks worked and the metal in the bathroom was rusted but overall clean
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Don’t believe what you see in the pictures The whole entire hotel needs a renovation
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Thanks to Mr Hussain at Reciption very polite and helpfull also Mr Yehya at Taxi office very kind
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged extra and over and above the amount paid to Expedia
Stayed 1 night in Aug 2019

6/10 Okay

Assad

Stayed 3 nights in Jul 2019

2/10 Terrible

mina, united States

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
they have bed bug
2nd stay i booked 2 room in the hotel asking for clean room and away from noises , first i got the first room by the time i ask for the 2nd room they said we dont have u bookings for only 1 room i try to call the freaking after waiting and all they sad our bad we will upgrade u to suits for u trouble i said problem solved , i went to the sweet to have nice sleep wake up to find all my body covered with bed bugs marks or flies didn't say anything it just hopeless
Stayed 1 night in Apr 2019
Response from M Abdallah on Apr 25, 2019
Dear guest, have a nice day from the Aracan Pyramids hotel team, thank you for your positive opinion and we are very proud to receive you, about the negative points in which we will work to avoid any problem in your future accommodation in our hotel again. And we wish it to be very soon. Thanks and regards, greetings (reservation team).

2/10 Terrible

mina, united States

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
used to be good
ok this was my stay for 2 night the hotel was not so clean and noises everywhere
Stayed 2 nights in Jan 2019
Response from M Abdallah on Apr 25, 2019
Dear guest, have a nice day from the Aracan Pyramids hotel team, thank you for your positive opinion and we are very proud to receive you, about the negative points in which we will work to avoid any problem in your future accommodation in our hotel again. And we wish it to be very soon. Thanks and regards, greetings (reservation team).

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness
Bad Disappointed Stuff so mean I do not recommend The hotel
Stayed 2 nights in Feb 2019
Response from M Abdallah on May 1, 2019
Dear guest, have a nice day from the Aracan Pyramids hotel team, thank you for your positive opinion and we are very proud to receive you, about the negative points in which we will work to avoid any problem in your future accommodation in our hotel again. And we wish it to be very soon. Thanks and regards, greetings (reservation team).

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2019

2/10 Terrible

Nahawand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotels, bad air conditioning, bad service
Worst hotels, bad air conditioning, bad service, no cleaner, no one cares about you, bathroom is very bad, towels and bed sheets are not changed for the whole 10 days
Stayed 10 nights in Oct 2018
Response from (Kareem Bebars). on Nov 10, 2018
Dear valued guest Have a nice day from Aracan pyramids hotel team, thank you about your opinion & we will take the negative points to work well on it to avoid any problems in your future accommodation in our hotel again & we wish it will be very soon Thank you & best regards, yours (Kareem Bebars).

6/10 Okay

AMGAD, U S A

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The closets, linens, towels and towels were very dirty too Pay attention to the cleanliness of the rooms is important to the guest
Stayed 3 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor wi-fi, flies are everywhere, no nightclub,poor bathroom.
Stayed 3 nights in Jun 2018

2/10 Terrible

carlos, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
I know travelocity has nothing to do with hotels. But I hardly recommend to stay. Travelocity and Expedia should removed Aracan pyramids hotel from this list. This Hotel is completely unwhelty and bad shape. I have pictures to proof this. Bathroom dirty and has fungus. The bed mattress and cover small horrible and dirty. Please don't stay here. I have to change hotel. Please I need to cancel this hotel reservation.and have my money back for this part of my trip
Stayed 3 nights in May 2018
Response from Front office team on May 16, 2018
Action was taken

6/10 Okay

barbara

Disliked: Property conditions & facilities
Basic hotel in popular area
After reading the previous reviews we were a bit concerned about his hotel but chose it because we needed to stay in that area precisely. It is definitely dated and probably hasn't had any work in a very long time. Think of it as a 2 stars hotel where you can stay for a couple of nights maximum, it was very cheap and served its purpose for us!
Stayed 1 night in Apr 2018
Response from Front office team on May 25, 2018
Dear valued guest , thank you very much about your opinion & we will do our best to make you happy.

8/10 Good

Tawfik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 19 nights in Feb 2018
Response from Front office team on Apr 11, 2018
Dear valued guest , you're welcome

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big disappointment
Language barrier.dusty, not cleaned,bed sheets dirty/stained.smoking in reception and at entrance.staff on your desk asking higher prices and dishonest.very noisy and polluted area.men doing their business in the street.bell boys asking for commission to arrange uber taxi and introducing to private car drivers . Requests made to leave Windows open ignored.mould in bathroom and damaged carpets.poor quality breakfast without fruits or fresh juice.cheap toilotries. More like 2 star hotel. Manager never appeared.mr haisham.
Stayed 11 nights in Feb 2018

2/10 Terrible

Bashar , Cairo

Liked: Cleanliness
Disliked: Staff & service
The staff is miserable
When i went to check in. There was only one guy on the front disk.. He was checking in a group and i was already booked through the website... I was waiting for 15 minutes till someone else came and checked me in.. In 5 minutes... At 8.30 i asked for a glass (empty glass) after i called 4 times the glass arrived at 10:00 .. They disnt even apologiz for this... At 12 am i heard a lady shouting outside... I opened the door found out that she was waiting outside her room for more than 30 minutes for the maintenance guy to open her room door (as the lock battery was empty) that what they said. No water, coffe, heater nothing inside the room.. Doesn't deserve 2 stars
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping very bad staff not trained.restaurant staff very awful especially Karima she is very bad attitude.most of the staff not wearing uniforms
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a hostel,not a hotel.
Even it is cheaper, I am sure this is not excuse for have not normal conditions in a hotel. I tried give chance to this hotel specially for the rating. Toilet no working. No soap. No shampoo. Problems with plumber too. Noisy. Located in a dirty street and the view basically is for some old buildings or streets. The rating for this "hotel" is not real, maybe because is managing for locals and make it very improvised. This accommodation is a hostel, not hotel and is basically for sleep.
Stayed 2 nights in Dec 2017
Response from Kareem Bebars on Jan 3, 2018
Dear valued guest , we ask you to get contact for more details & on behalf on Aracan pyramids team we are very sorry for any problems you've faced during your stay.