The Marquis Pyramids Hotel has one undeniable highlight the rooftop view of the Giza Pyramids is genuinely magnificent. Sitting upstairs with a view of the ancient monuments is incredible, and the hotel offers an on-site menu where you can order basic Egyptian food, & coffee while taking in the scenery. front-desk staff were polite enough during initial conversations.
The most unacceptable incident of our stay involved basic room security and hardware. the rooms use old-fashioned physical locks and traditional door knobs. Three days ago, the interior door knob completely broke off, trapping my son inside the room.
We immediately notified staff. Management assured us they would bring in a carpenter right away to repair the lock properly while we went out for the day.
A few hours later, staff claimed the lock had been fully fixed. just 30 minutes after returning to the room, the handle broke once again.
Leaving guests with a faulty lockespecially after an child was already trapped insideis a massive safety hazard and demonstrates cheap, Band-Aid fixes rather than real maintenance. While breakfast is included and served on the rooftop, the food options are extremely monotonous. Every single morning, the exact same items were served without variation. The bed sheets and towels were visibly dirty and stained, showing a complete lack of basic housekeeping standards. The water heater in the room was non-functional, forcing us to deal with cold showers fixed a week later.