California Desert, California hotel rooms at the Best Western

"The rooms and carpet throughout the facility was filthy and disgusting. However, the staff was great. "

"Yes "

"Customer service was excellent. The location of the hotel is awesome. You can walk to shopping restaurants lounges. It's an older hotel that has been remodeled. Nice pool area. The rooms are pretty basic but what really made our stay enjoyable was the staff"

"I had some concerns with booking this property because of mixed reviews. I will say that I was pleased overall with our stay. The room was clean and good sized. The bed was comfortable. All the utilities worked ok but the air conditioning did seem a bit weak at times. However a couple of problems did detract from our stay. When I book a hotel on Expedia they advertise that all taxes and fees are included. However, there is a $35 per day "destination fee" that is collected at this property. So when you see a price quoted by Expedia, add that to the bill. I wish they would be more transparent with the pricing right up front. There was a problem during our stay with the parking situation. There was a large conference going on for part of the time we were there so when we returned after our daytime activities there were no self park spaces left anywhere. We ended up parking on the street for a while until some cars cleared out of the lot. I contacted the management but all they could offer was an apology for the inconvenience. They need to do a better job at managing the parking lot so that hotel guests have a place to park at all times. After all, that is part of the $35 daily fee. The pool was nice but if it's heated they don't heat it very much. The water was pretty cold. Also, it's only open from 11 - 5. The staff was very helpful and friendly. "

"Carpet was old and run down. Towels were old and didn’t feel clean. I didn’t feel comfortable walking without shoes inside nor taking a shower "

"Clean room pool "

"One of the nights we stayed in two different rooms and the floor was sticky from a soda spill or something liquid sticky try to get the housekeeper’s help, but they did not understand. English went to the office. The gentleman at the front desk grabbed a mop and mop the floor for us still ended up finding several sticky spots, but the fact that he jumped right in I really appreciated it."

"Nice location - walking distance to the heart of Palm Springs - Jean at the front desk is awesome "

"Central to the main drag in Palm Springs. "