Deluxe Room, 2 Queen Beds, Non Smoking, Patio | Premium bedding, down comforters, pillowtop beds, desk
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Reviews of UpValley Inn & Hot Springs, Ascend Hotel Collection

2.5 out of 5
UpValley Inn & Hot Springs, Ascend Hotel Collection
1865 Lincoln Avenue, Calistoga, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 440 out of 719 reviews" "
Rating 8 - Good. 199 out of 719 reviews" "
Rating 6 - Okay. 48 out of 719 reviews" "
Rating 4 - Poor. 16 out of 719 reviews" "
Rating 2 - Terrible. 16 out of 719 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason, Union city

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great property and close walkable distance from downtown Calistoga.
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
We appreciate you taking the time to post a review about your experience with us. We are happy to hear that you enjoyed your stay and we exceeded your expectations. I am looking forward to seeing you again on your next trip to Calistoga. Thank you

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service
Overall I was content the stay with the cute ambiance, clean room, and convenient location. I didn’t use the pool or hot tub because the water had a green tint so wasn’t sure if it was over chlorinated or the pool was dirty. The room was recently remodeled but the AC unit didn’t seem to be updated. It was about 90 degrees in Calistoga during my stay, so I turned on the AC. It was loud like a jet engine, which made it hard for a light sleeper like me to sleep through the night. I would have been okay with sleeping with the window open at night but there were a lot of gnats flying outside and didn’t want to deal with too many inside.
Stayed 3 nights in May 2024
Response from General Manager on May 16, 2024
Thank you Kimberly for taking the time to post a review about your experience during your stay with us. We appreciate the feedback and I will have my staff check the AC unit in that room to make sure that it's functioning properly. We hope to get another chance to serve you on your next trip to Napa Valley. Thank you again for choosing to stay with us

10/10 Excellent

Ozge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Staff were friendly. Walkable to city center during daylight. The coffee could be better. I would recommend this hotel.
Stayed 1 night in Apr 2024
Response from General Manager on May 13, 2024
Thank you so much for taking the time to post a review about your stay with us. I am happy to hear that we exceeded your expectations and we hope to see you again on your next visit to Calistoga. Thank you again for choosing to stay with us.

2/10 Terrible

Elizabeth

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The jacuzzi needs a scrub, the pool needs a skimming for bugs, the toilet kept running after flush so much I had to turn the water supply OFF, the "boutique" shower of 1 glass covers only the 1/2 of the cubicle, the rest you get to be cold if not in the water. When front desk was advised, I got a "sorry". Really? Would not recommend anyone else stay there.
Stayed 1 night in Apr 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, amenities, property conditions & facilities
Loved the mineral baths!
Stayed 3 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you so much for taking the time to post a review about your experience with us. We are happy to hear that we exceeded your expectations and we look forward to seeing you again on your next trip to Calistoga.

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
We are happy to hear that we exceeded your expectations during your time with us. Looking forward to seeing you again on your next trip to Calistoga.

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had a beautiful view. It was just around the corner from town. The UpValley Inn is quint. The pool, hot tub, sauna, and steam room were very nice. The front desk staff were very nice and helpful.
Stayed 3 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you so much for taking the time to post a review about your stay with us. I am happy to hear that we exceeded your expectations and hope to see you again on your next trip to Calistoga. Thank you again for choosing to stay with us

8/10 Good

Mariam

Stayed 2 nights in Apr 2024
Response from General Manager on May 16, 2024
We appreciate you taking the time to post a review about your stay with us. We are happy to hear that you enjoyed your stay with us and hope to see you again on your next trip to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day

4/10 Poor

Holli C

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The geothermal pool was way too hot. Perhaps they could find a way to cool it like they do at Harbin Hot Springs, which is where we ended up going for the two days of our stay. We had to pay $99 each for the membership and travel from Upvalley to Harbin each day if we wanted to enjoy geothermal pools. Also a big issue was that they advertised that they had the filtered water dispenser, but is has been out of order the entire stay. We were able to use the dispenser at Harbin Hot Springs. The last day, Sunday, we booked massages at a local resort and will enjoy their temperature regulated geothermal pools afterwards. So in total, we used Upvalley as a place to sleep only. Not really worth it and we will not stay here again. Very disappointed that EXPEDIA WOULD NOT LET ME CANCEL MY RESERVATIONS WHEN WE ARRIVED AND WERE UNDERWHELMED.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you for taking the time to post a review about your experience with us. I apologize for failing to exceed your expectations during your time. Unfortunately, the water filter system issue was out of our control. We did reach out to the company to send out a tech to fix the issue. due to it being on the weekend, they were unable to fix the issue until later in the week. I understand I need something inconvenient for our guests. We appreciate your patience and understanding

8/10 Good

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Seems like the rooms were recently renovated/updated and were nice and clean. The steam room and sauna by the pools seemed brand new, clean and well kept. Pool/hot springs area is a bit outdated but still did the trick for a nice spa weekend.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you so much! Sounds like you enjoyed your time with us and we exceeded your expectations. Looking forward to seeing you again on your next trip to Napa Valley

8/10 Good

Priscilla

Liked: Amenities, property conditions & facilities
This place was nicely remodeled and I really enjoyed the room and very comfortable bed! My only complaint was the pool and spa could REALLY use a refurbishment! They were outdated and uninviting. The hot springs were the whole draw to the property and we didn't use it much for that reason. Disappointing.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you so much for taking the time to post a review about your state with us. We appreciate your feedback as we will use it to enhance our guest experience and expectations going forward. We hope to get a chance to serve you again on your next visit to Calistoga. Thank you for choosing to stay with us

10/10 Excellent

Norman

Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Thank you for taking the time to post a review. I am happy to hear that you enjoyed your time doing your stay with us and that we exceeded your expectations. Looking forward to seeing you again on your next trip to Calistoga

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the clean open air mineral pool, steam room & sauna. Access to Starbucks coffee & hot chocolate in the lobby with Keurig coffee/tea pods & fridge in the room made the stay comfortable and enjoyable. Staff were friendly & helpful.
Stayed 3 nights in Mar 2024
Response from General Manager on May 3, 2024
Thank you for taking the time to post a review about your experience with us. Looking forward to seeing you again soon on your next trip to Napa Valley

10/10 Excellent

Eunice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and safe. Close to downtown Calistoga.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you so much! We appreciate you taking the time to post a review. Looking forward to seeing you again soon

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful! The accommodations were very clean and attractive. The only negative was that I personally found the hot tub was not warm enough.
Stayed 2 nights in Apr 2024
Response from General Manager on May 3, 2024
Thank you so much for taking the time to post a review regarding your experience with us. I am happy to hear that we exceeded the expectations during your stay and we hope to see you again soon on your next trip to Calistoga.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay! The room was very clean, quiet and comfortable. The mineral pool and jacuzzi were very nice to soak in after a day of exploration. Sauna and steam room were nice too! The only complaint would be the accumulation of trash outside the rooms. Multiple bags on the ground and trash outside was not emptied the entire time we were there (2.5 days). Overall, it was nice and I would stay here again.
Stayed 2 nights in Mar 2024
Response from General Manager on May 3, 2024
Thank you so much for taking the time to post a review in regard to your experience during your stay with us. I am happy to hear that you enjoy your time with us overall. Thank you for bringing the issue to my attention I will speak to my staff to make sure that this gets fixed to enhance our gas experience going forward. Thank you again for choosing to stay with us

10/10 Excellent

Antoinette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with walkable dining options and a wonderful trail nearby. Enjoyed the pool and saunas. Will definitely come back.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
I am glad to hear that we exceeded the expectations during your time with us. I am looking forward to hosting you again soon.

10/10 Excellent

J

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget-friendly, close walk to town, and very comfortable beds!
Stayed 1 night in Mar 2024
Response from General Manager on May 3, 2024
We are happy to hear that we exceeded your expectations during your time with us. Thank you so much for taking the time to post a review. Looking forward to seeing you again in the near future

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pool, hot tub, steam room, and sauna! The rooms are large and comfortable and the staff is great. I also appreciate how quiet it is. I have stayed twice and will return again.
Stayed 1 night in Mar 2024
Response from General Manager on May 3, 2024
Thank you so much! We look forward to seeing you again on your next trip to Calistoga. Thank you again for choosing to stay with us. Have a great rest of your day

10/10 Excellent

PHILIP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and the hot spring pools, a little aged, were great! The steam room and sauna are very nice!
Stayed 1 night in Mar 2024
Response from General Manager on May 3, 2024
I am happy to hear you enjoyed our facilities during your time with us. We appreciate your feedback. Thank you again for choosing to stay with us and have a great rest of your day

10/10 Excellent

Heidi

Traveled with partner
Liked: Amenities
Everything
Stayed 1 night in Dec 2023
Response from General Manager on May 3, 2024
Thank you so much for taking the time to post a review about your experience during your stay with us. We are happy to hear that we exceeded your expectations and we hope to see you again soon on your next trip to Calistoga

10/10 Excellent

Hazel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the sauna and steam room. Took advantage of the free bike for a couple of hours and rode to town and was able to visit the Sharpsteen museum (free admission). Less than 10 minute drive to Castello di Amorosa castle winery.
Stayed 3 nights in Mar 2024
Response from General Manager on May 3, 2024
I am happy to hear you enjoy your time doing your stay with us. We hope to see you again on the next trip up to Calistoga. Thank you and have a great day

6/10 Okay

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really hoping for a romantic getaway in Calistoga, but felt the property was lacking that ambiance. The two “mineral pools” were chlorinated and basically felt like a regular pool and a jacuzzi. They were crawling with kids, all the way up until pool close. I did enjoy the saunas, definitely the redeeming quality of the hotel.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you so much We appreciate your feedback about your experience during your stay with us. Our outdoor mineral pools in the Jacuzzi require chlorine to meet Napa County's requirements. As we are a family-friendly place, at certain times of the year there are families here with children that would utilize the amenities that we do offer all of our guests. Thank you so much for choosing to stay with us and have a great rest of your day.

4/10 Poor

elena

Stayed 1 night in Mar 2024
Response from General Manager on May 3, 2024
I apologize for failing to exceed your expectations during your time with us. I hope we get another chance to serve you soon on your next trip to Calistoga

10/10 Excellent

Ersan

Liked: Cleanliness, staff & service, property conditions & facilities
clean and great experience in check-in
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you so much! We appreciate your feedback and are happy to hear you enjoy your stay. Looking forward to seeing you again on your next trip to Calistoga. Thank you and take care

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great mineral water pool, view, quiet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you for taking the time to post a review about your stay with us. Happy to hear that you enjoyed our mineral pool during your stay. Looking forward to seeing you on your next visit.

10/10 Excellent

Kristen, SEMINOLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am glad i stayed here for my first time in Napa. Not too close to many wineries but not far for many in the northern part of the valley like Castello di Amorosa and Sterling. A short drive (or walk if you'd like) to their downtown with some pretty good dining options. The property eas clean and lived the ice and water machine. I stayed in a king suite with a patio and it was awesome...too bad it rained most of the time. I think this is a good and affordable place to stay and I would recommend it.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Thank you so much for taking the time to post a review about your experience during your stay with us. We are happy to hear that you enjoyed your stay and we hope to see you again on your next trip to Calistoga

10/10 Excellent

Rina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mineral hot springs pool, steam room and sauna were fantastic! We only wish it opened earlier than 9am. Staff was very friendly, the rooms were clean and parking was easy. It was very close to the restaurants and shopping, and we will definitely stay here again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Hello Rina. Thank you so much for taking the time to post a review about your experience with us. We are happy to hear that we exceeded your expectations and we look forward to seeing you again soon on your next trip to Calistoga. Thank you and have a great rest of your day

10/10 Excellent

Anna Katrina Urbana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, with pool
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Hi Anna. Thank you for taking the time to post a review about your stay with us. We are happy to hear that you enjoyed your experience and we hope to see you again on your next trip to Calistoga.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa, steam bath ,hot tub and mineral pool were excellent, this time of year the place wasn't crowded made for excellent stay.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 9, 2024
Hello Thomas. We appreciate you taking the time to post about your experience with us. I am happy you enjoyed your stay and hope to see you again shortly. Thank you and have a great day!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Close to downtown. Very clean. Very nice staff.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you so much! We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear that we exceeded your expectations and we hope to see you again soon on your next trip to Calistoga. Thank you again for choosing to stay with us and have a great rest of your day.

8/10 Good

Cheryl

Stayed 1 night in Feb 2024
Response from General Manager on May 3, 2024
We appreciate you taking the time to post a review. We hope to see you again on your next trip up to Napa Valley. Thank you for choosing this day with us

10/10 Excellent

Jean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was able to let us check in early. Unfortunately, the weather wasn't good, so we pretty much just stayed in our room.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Hello Jean. Thank you again for taking the time to post a review. We hope to see you again soon when the weather improves. Thank you again for choosing I stay with us and have a great rest of your day.

6/10 Okay

titus

Liked: Cleanliness, staff & service, room comfort
Nice place
Place is good,some of it can use a little tlc,like the pool especially,saunas were nice and the property is located nicely. Would stay again
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you so much for taking the time to post a review about your stay with us. We appreciate the feedback as we will use it to improve our guest's experience and expectations going forward. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 Excellent

Kaylana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 27, 2024
We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear that you enjoy your time and we hope to see you again on your next trip to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you for taking the time to post a review about your experience with us. We are happy to hear that you enjoy your time and we hope to see you again soon on your next trip to Calistoga. Thank you again Have a great rest of your day.

2/10 Terrible

Ashley

Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Ashley. I apologize for not meeting your expectations during your time here with us. Thank you for the feedback as we will use it to improve our guest satisfaction going forward. Thank you for choosing to stay with us.

10/10 Excellent

Aleksandr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean place
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you very much for taking the time to post a review about your experience during your stay with us. We are glad to hear that you enjoyed your stay and we hope to see you again on your next trip to Calistoga. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 Excellent

Boris

Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Hello Boris. We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear you enjoy your time and we hope to see you again soon. Thank you and have a great rest of your day

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Hello Carissa. Thank you so much for taking the time to post a review about your stay with us. We are happy to hear that you enjoy your stay. We hope to see you again shortly on your next trip to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and amenities are great
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you, Andrea. We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear that you enjoy your time and we hope to see you again on your next trip to Calistoga. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 Excellent

enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to downtown and highway. Free Starbucks coffee in the lobby. Quick check in and check out.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Thank you, Enrique! We appreciate you taking the time to post a review about your stay with us. We are happy to hear that you enjoy your stay and we hope to see you again on your next trip to Calistoga. Thank you and enjoy the rest of your day

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only passing through
Great location, liked the dry sauna. Walking distance to places to eat and drink. Staff was very friendly and accommodating with our earlier arrival. Room was clean and the bed was very comfortable. Only drawbacks was the accumulation of some insects in the mineral pool and tub and the wet sauna did have a slightly moldy smell but that could have just been my perception, grounds a little dated but would definately recommend a stay at this place
Stayed 1 night in Jan 2024
Response from General Manager on Feb 27, 2024
Thank you Joseph for taking the time to post and review your experience during your stay with us. We appreciate the feedback as we will use it to improve our guest's experience and expectations going forward. Thank you again for choosing to stay with us and we hope to see you again next trip to Calistoga.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Stars for sure!
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 27, 2024
Thank you, James. We appreciate you taking the time to post a review about your experience during your stay with us. We are happy to hear that you enjoy your time and we hope to see you again on your next trip to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day.

10/10 Excellent

jose

Liked: Amenities
UpValley inn and hot springs is a phenomenal hotel in close proximity to wonderful restaurants and great tasting rooms
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 27, 2024
Thank you so much for taking the time to post a review about your experience during your stay with us. We are happy to hear you enjoy your stay and we hope to see you again soon and on your next visit to Napa Valley. Thank you again for choosing to stay with us and have a great rest of your day

10/10 Excellent

Tannaz

Traveled with partner
Beautiful getaway for celebrating my husband bday mineral pool jacuzzi , steam room. Sunna . Great location fabulous restaurant and cozy clean comfortable bed and room . The hotel manager and staff are very helpful and courteous Going back in March for 2 nights
Stayed 1 night in Jan 2024
Response from General Manager on Feb 19, 2024
Thank you for taking the time to post your review in regards to your stay with us. We're happy to hear you enjoy your experience and looking forward to seeing you again in March.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great hotel for the price. I would stay here again—I was just disappointed in the limited mineral bath hours. I wanted to do an early morning soak but they open until 9am. They also close at 10pm which is hard to make if you are getting back from dinner etc
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Hello and thank you for your feedback in regards to your stay with us. We will use it to enhance our guest's expectations going forward. Thank you for choosing to stay with us.

10/10 Excellent

Emilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay clean and comfortable room and bed. Loved the mineral pool/spa also steam/dry sauna very relaxing.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Hello Emilia. Super happy to hear that you enjoyed your stay with us and we exceeded your expectations. See you again soon on your next trip to Calistoga.

6/10 Okay

Olga

Stayed 1 night in Jan 2024
Response from General Manager on Mar 26, 2024
Hello Olga. Thank you for taking the time to post a review about your stay. Looking forward to seeing you again on your next trip to Calistoga. Thank you and have a great day!

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The location was good. The exterior definitely needs painting, and the pool was in sad shape. They need rugs by the interior door to collect debris. The interior of our room was nicely updated and clean.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Hello Donald. We appreciate you taking the time to post a review about your stay with us. Thank you for your feedback as we will use i to enhance our guest's satisfaction going forward. Hope to see you again on your next visit to Napa Valley.