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Reviews of Swandor Cam Ranh

4.5 out of 5
Swandor Cam Ranh
Km. 11 Nguyen Tat Thanh Boulevard, Bai Dai Beach, Cam Lam, Khanh Hoa

Reviews

8.8

Excellent

Rating 10 - Excellent. 20 out of 36 reviews" "
Rating 8 - Good. 11 out of 36 reviews" "
Rating 6 - Okay. 2 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

NICK, North York

Liked: Cleanliness, staff & service
Building shows some aging. 5 star rating for Asia standard, not American. Buffet food was excellent covering Asian and Western food. Fairly decent choice for vegan.
Stayed 1 night in Mar 2024
Response from Guest Relation Team on Mar 18, 2024
Dear Mr. NICK,First all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Cam Ranh. Reviews of our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you to one of our Swandor Hotels & Resorts.Best RegardsSwandor Hotels & Resorts Cam Ranh

4/10 Poor

Jim

Traveled with family
Disliked: Property conditions & facilities
Need to repair
Response from Swandor Hotels & Resorts Guest Relations Team on Jan 5, 2023
Dear Jim, Thank you for choosing Swandor Hotels & Resorts - Cam Ranh and for taking time to rate our service.That’s always disappointing to receive negative feedbacks and we are very sorry that your hotel experience did not justify your expectations. We would like to discuss your experience in detail to see how we can improve our service for you.Best regards,Swandor Hotels & Resorts Guest Relations Team - Cam Ranh

10/10 Excellent

George, SF

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love this resort! Great location and friendly staff. I can’t wait to come here again.
Stayed 1 night in Feb 2020
Response from Guest Relation Team of Swandor Hotels & Resorts on Mar 12, 2020
Dear George, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedback helps us to improve service quality. We are happy to know that you have a good memories about your vacation in our hotel. Our pleasure to read you kind feedback about friendliness of hotel staff and location. Looking forward to welcome you back in Swandor Hotels & Resorts! Your review is a great motivation for our team, as the main goal of Swandor Family is to improve the quality of service and to achieve its excellence. Best Regards, Guest Relation Team of Swandor Hotels & Resorts - Cam Ranh

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
My arm was twisted into signing up for the "all-inclusive" option, while for one, the quality of the beer and alcohol was totally inadequate, while at the same time Swandor staff members attempted to "up-charge me" for wishing to relax under the covered gazebos, very petty having already paid a significant amount of money to stay there.
Stayed 7 nights in Dec 2018
Response from Guest Relation Manager on Jan 16, 2019
Dear Guest, Thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We would like to inform you, that all our guest`s comments, wishes and remarks are analysed by hotel management for revealing and resolving the deficiencies.    We apologize that our service did not satisfy your expectations. And we feel sorry that quality of alcoholic beverages seemed insufficient to you, however we would like to assure you that all local and imported beverages in our hotel are certified in accordance to all world standards, this fact exclude bad quality. We also would like to inform you that booking pavilion on the beach is paid extra and includes special services (mini bar, safebox, shampagne & fruits, snacks by menu, personal waiter). This information and other details you can receive, applying to GR desk or dialing “5555” directly from your room phone 24/7. Also all actual information about free and extra services as well is described in Room Directory kindly placed to every room in our hotel. The main goal of Swandor Family is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Every thing is excellent except we had to sign up for the $80.usd per person New Years gala evening
Stayed 1 night in Dec 2018
Response from Guest Relation Manager on Jan 14, 2019
Dear Guest, Thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We would like to inform you, that all our guest`s comments, wishes and remarks are analysed by hotel management for revealing and resolving the deficiencies.    We are sincerely glad that you remained satisfied with hotels services. You were our guests during the New Year celebrations hence according to hotel concept Gala Dinner on 31st of December had been paid by every guest of our hotel so everyone might have an opportunity to join the feast. We hope to see you our guests again! The main goal of Swandor Family is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel.

6/10 Okay

Leng

Nice Hotel
Good atmosphere, Nice Hotel, another good hotel to recommend
Stayed 3 nights in Dec 2017
Response from Guest Relation Manager on Jul 19, 2018
Dear Leng, thank you for choosing Swandor Hotels & Resorts and for taking time to rate our service! We are sincerely glad to read your kind words about our hotel! Looking forward to welcome you again. Best Regards, Guest Relation team of Swandor Hotels & Resorts!

10/10 Excellent

?

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
맛있는 음식, 친절한 서비스, 객실의 청결함 모두 만족했습니다. 단 한가지 아쉬운 점은 공용공간(로비, 식당 등)이 너무 더웠어요.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Guest Relation Team on Mar 18, 2024
Dear Mr/Mrs Alain,We thank you for choosing Swandor Hotels&Resorts Cam Ranh and for rating our work! Your reviews are our motivation! It was an honor to greet you in our hotel!We wish you all the best and look forward to meeting you in our hotel again!Best regards,Swandor Hotels&Resorts Cam Ranh

6/10 Okay

Lau Kin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
早, 午, 晚餐都不好吃, 雖然免費 接近全日都有免費酒餐飲品, 酒是很好飲, 但食物全部不行
Response from Guest Relation Team on Jan 16, 2024
Dear Mr/Ms. Lau Kin, Thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion, and your feedback helps us to improve service quality. It's always disappointing to receive negative feedback and we regret that your hotel experience did not justify your expectations. Your review is a great motivation for our team, as the main goal of Swandor Family is to improve the quality of service and to achieve its excellence. Best Regards, Guest Relation Team of Swandor Hotels & Resorts - Cam Ranh

10/10 Excellent

Akio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive service We can eat all day including midnight. Kids enjoyed the kids activities
Stayed 2 nights in Dec 2023
Response from Guest Relation Team of Swandor Hotels & Resorts - on Jan 1, 2024
Dear Mr/Ms. Akio,Thank you for choosing Swandor Hotels & Resorts and sharing your review with us! We are delighted that you enjoyed your vacation at our hotel and liked our all-inclusive system and kid activities.Looking forward to welcoming you back to Swandor Hotels & Resorts!Best Regards,Guest Relation Team of Swandor Hotels & Resorts - Cam Ranh

10/10 Excellent

Intae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for relaxing and delicious food
충분히 편하게 쉴 수 있었고, 음식도 다양하고 맛있었습니다.
Stayed 3 nights in Dec 2023
Response from Guest Relation Team of Swandor Hotels & Resorts - on Jan 1, 2024
Dear Mr/Ms. Intae,Thank you for choosing Swandor Hotels & Resorts and sharing your review with us! We are delighted that you enjoyed your vacation at our hotel and liked our foods.Looking forward to welcoming you back to Swandor Hotels & Resorts!Best Regards,Guest Relation Team of Swandor Hotels & Resorts - Cam Ranh

10/10 Excellent

INJOO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
올인클루시브의 편안함 직원들의 친절함 여유롭게 휴식을 취할 수 있어서 좋았음
Stayed 6 nights in Sep 2023
Response from Guest Relation Team of Swandor Hotels & Resorts on Sep 30, 2023
Dear INJOO, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedback helps us to improve service quality. We are glad that you enjoyed your stay at our hotel. Thank you for mentioning our all inclusive system and friendly staff.Looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotels & Resorts - Cam Ranh

10/10 Excellent

YOUSIN

Stayed 2 nights in Aug 2023
Response from Guest Relation Team of Swandor Hotels & Resorts on Aug 14, 2023
Dear YOUSIN, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedback helps us to improve service quality. We are happy that you enjoyed your stay in our hotel. Looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotels & Resorts - Cam Ranh

8/10 Good

Tatsumi

Liked: Cleanliness, property conditions & facilities
プールや海岸の設備がきれいで満足です。 色々なアクティビティがあったが場所が不明確だった。
Stayed 4 nights in Mar 2023
Response from Guest Relation Team of Swandor Hotels & Resorts on Apr 8, 2023
Dear Tatsumi, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedback helps us to improve service quality. We are happy to know that you have a good memories about your vacation in our hotel. Thank you for noting the pools and the cleanliness of the beach area. We will be sure to pass on your comments regarding the venue for the daily events. We hope that this did not prevent you from enjoying your holiday.Looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotels & Resorts - Cam Ranh

10/10 Excellent

miso

Stayed 1 night in Mar 2023
Response from Guest Relation Team of Swandor Hotels & Resorts on Mar 7, 2023
Dear Miso, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedback helps us to improve service quality. We are happy to know that you have a good memories about your vacation in our hotel. Looking forward to welcome you back in Swandor Hotels & Resorts! Your review is a great motivation for our team, as the main goal of Swandor Family is to improve the quality of service and to achieve its excellence. Best Regards, Guest Relation Team of Swandor Hotels & Resorts - Cam Ranh

10/10 Excellent

GYESOON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
전반적으로 만족합니다
Stayed 3 nights in Jan 2023
Response from Guest Relation Team of Swandor Hotels & Resorts on Jan 31, 2023
Dear Gyesoon, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedback helps us to improve service quality. We are happy to know that you have a good memories about your vacation in our hotel. Looking forward to welcome you back in Swandor Hotels & Resorts! Your review is a great motivation for our team, as the main goal of Swandor Family is to improve the quality of service and to achieve its excellence. Best Regards, Guest Relation Team of Swandor Hotels & Resorts - Cam Ranh

10/10 Excellent

Gerhard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt für Familien mit Kindern (vom Säuglingsalter bis junge Teenager). Toller Kinderklub, super leckeres Essen, schöne Pools Strand. Nur ist Russisch von Vorteil. Mit Englisch kann man sich im Hotel zwar gut verständigen, aber die Ausflüge werden leider nur auf russisch angeboten. Auch im Kinderclub wird viel auf russisch gesprochen (Englisch war dort nicht bei allen Animateuren möglich). So mussten wir Eltern für unsere Kinder bei den guten Spielen zum Übersetzen dabei sein.
Response from Guest Relation Team of Swandor Hotels & Resorts on Jan 9, 2023
Dear Gerhard, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We would like to inform you, that all our guests comments, wishes and remarks are analyzed by hotel management for revealing and resolving the deficiencies.We are happy that you and your family satisfied with your stay in our hotel, and you have got only positive memories. Thank you for mentioning our Kid’s Club, delicious and varied food, area of the hotel, pools and beach.It is regretful for us to know, that you had discomfort about the proposed excursions and games on Russian. In any case, all your wishes will be transferred to the hotel management.Looking forward to welcome you and your family back in Swandor Hotels & Resorts!Your review is a great motivation for our team, as the main goal of Swandor Family is to improve the quality of service and to achieve its excellence.Best Regards,Guest Relation Team of Swandor Hotels & Resorts - Cam Ranh

10/10 Excellent

seongdae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hotel
all inclusive is very very good. The best hotel with drinks, snacks and even alcohol as well as meals. Moreover, I could easily participate in the activity program, so I could spend a fruitful day.
Stayed 3 nights in Dec 2022
Response from Guest Relations Team of Swandor Hotels & Resorts on Dec 27, 2022
Dear Seongdae, thank you for choosing Swandor Hotels & Resorts and for taking the time to review our service.We are happy to know that you enjoyed your stay with us. Thank you for appreciating the concept of our hotel. We work every day and improve our service to make our guests satisfied. Glad to know that you’re satisfied with food, beverages and entertainment program. Our team highly appreciates your opinion and positive reviews motivate us to become better and better for our guests.We look forward to welcoming you back to Swandor Hotels & Resorts very soon!Best regards,Swandor Hotels & Resorts Guest Relations Team - Cam Ranh

8/10 Good

JOOHYEON

Stayed 1 night in Nov 2022
Response from Guest Relation Team Swandor Hotel&Resorts Cam Ranh on Nov 30, 2022
Dear Joohyeon, thank you for choosing Swandor Hotels & Resorts - Cam Ranh and for taking time to rate our service. Looking forward to welcome you back in Swandor Hotels & Resorts

8/10 Good

JIN A

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Guest Relation Team of Swandor Hotels & Resorts on Mar 12, 2020
Dear Guest, thank you for choosing Swandor Hotels & Resorts - Cam Ranh and for taking time to rate our service. Looking forward to welcome you back in Swandor Hotels & Resorts

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
공항에서가깝고 . 시설 깨끗 하고 .음식도 괞찬은 편이었습니다 직원들은 프론트 빼고는 거의 영어를 못하고 투숙객들은 러시아인들이 70% 정도 였는데 크게 불편하지는 않았습니다 . 나트랑시내까지는 40정도가야하고 호텔 셔틀 이용하니 편리했습니다
Stayed 3 nights in Jan 2020
Response from Guest Relation Team of Swandor Hotels & Resorts on Feb 1, 2020
Dear Guest, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We would like to inform you, that all our guest`s comments, wishes and remarks are analyzed by hotel management for revealing and resolving the deficiencies. We are happy to know that you liked Your stay in our hotel! Thank you for the kind mentioning close distance to the airport, friendly staff and delicious food. You are always welcome in our hotel & we are looking forward to see You again. Your review is a great motivation for our team, as the main goal of Swandor Family is to improve the quality of service and to achieve its excellence. Best Regards, Guest Relation Team of Swandor Hotels & Resorts Cam Ranh

8/10 Good

SUE

Traveled with family
Liked: Amenities, property conditions & facilities
올인클루시브 좋음 리조트 안에서의 엑티비티가 재미있게 구성되어있어서 하루종일 리조트에서 머물기 좋음
Stayed 3 nights in Jan 2020
Response from Guest Relation team of Swandor Hotels & Resorts on Feb 1, 2020
Dear Sue, thank you for choosing Swandor Hotels & Resorts and for taking time to rate our service! We are sincerely glad to read your kind words about our hotel! Thank you for positively noting amenities, room conditions, facilities and entertainment activities. Looking forward to welcome you again. Best regards, Guest Relation team of Swandor Hotels & Resorts!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
겨울 스완도르
편안하게 잘 지냈어요
Stayed 8 nights in Jan 2020
Response from Guest Relation team of Swandor Hotels & Resorts on Jan 28, 2020
Dear Guest, thank you for choosing Swandor Hotels & Resorts and for taking time to rate our service! We are sincerely glad to read your kind words about our hotel! Thank you for noting staff, service, facilities and room conditions. Looking forward to welcome you again. Best regards, Guest Relation team of Swandor Hotels & Resorts!

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
전체적으로 만족합니다
전체적으로 만족스러운 숙박이었습니다 러시아 사람이 많다고 들었는데 한국사람도 꽤보였습니다 음식도 전체적으로 입에 맞았습니다 수영장과 부대시설도 관리가 잘되어 보였습니다 체크아웃 후에도 식사와 부대시설 이용이 모두 가능한 점도 좋았습니다 체크인을 위해 새벽에 공항에서 이동할때 그랩이 잡히지 않아 택시로 이동했으며 15만동 지불했습니다 호텔환전은 21만동 쳐주고 공항에선 22만동 해주시 공항환전하시는 것이 조금 나아보입니다
Stayed 3 nights in Dec 2019
Response from Trang on Dec 28, 2019
Thank you for your motivated reviews.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
공항에서 가까움. 한곳에서 지내며 오로지 휴양.
Stayed 1 night in Dec 2019
Response from Guest Relation team of Swandor Hotels & Resorts on Jan 28, 2020
Dear Guest, thank you for choosing Swandor Hotels & Resorts - Cam Ranh and for taking time to rate our service. We are happy that you liked your staying in our hotel. Thank you for the kind mentioning close distance to the airport! Looking forward to welcome you back in Swandor Hotels & Resorts. Best regards, Guest Relation team of Swandor Hotels & Resorts!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
다시 간다면 2박정도?
주간에 한국말 가능한 직원있음. 음식은 크게 가리지 않는 입맛이면 무난한 편. 다양하게 맛볼수 있는 무료 알콜(진, 코냑, 위스키, 보드카, 맥주, 칵테일.....)만으로도 입이 즐거움. 단 러시아인들 위주로 운영(러시아어)되긴하나 그렇다고 크게 못 어울릴 정도는 아님.
Stayed 3 nights in Dec 2019
Response from Guest Relation team of Swandor Hotels & Resorts on Jan 28, 2020
Dear Guest, thank you for choosing Swandor Hotels & Resorts - Cam Ranh and for taking time to rate our service. We are happy that you liked your staying in our hotel. Thank you for the kind mentioning about our Korean Guest Relation, food and beverages! Looking forward to welcome you back in Swandor Hotels & Resorts. Best regards, Guest Relation team of Swandor Hotels & Resorts!

10/10 Excellent

inho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Guest Relation Manager on Jan 13, 2020
Dear Guest, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We are happy that you satisfied with your vacations in our hotel! Thank you for noting cleanliness, staff, service, facilities and room conditions. Best Regards, Guest Relation Team of Swandor Cam Ranh

8/10 Good

Verified traveler

Stayed 4 nights in Jul 2019
Response from Guest Relation Team on Aug 21, 2019
Dear Guest, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We are sorry that you felt uncomfortable because staff wasn’t enough friendly. Our staff constantly working for improving English speaking level for providing better service for our dear guests. Also, hotel management hired Korean speaking staff and now our Korean speaking guests can easily communicate with staff on native language. We would appreciate another chance to meet and greet you here! We are looking forward to welcome you back! Best Regards,

10/10 Excellent

Sang Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
낙원에서 머물다 갑니다.
날씨는 적당히 따듯해서 쾌적 했고 풍족한 음식들과 음료, 친절한 스태프들. 다른 사용자들도 조용하고 매너가 좋습니다.
Stayed 3 nights in Jul 2019
Response from Guest Relation Team on Aug 19, 2019
Dear Guest, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We are happy that you were satisfied with food and drinks. Thank you for positive noting our staff! We are looking forward to welcome you back! Best Regards,

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
스완도르실망
호텔내 직원들 영어 못하고 심지어 엄청 불친절. 이런 서비스는 처음 받아봄.
Stayed 3 nights in Jul 2019
Response from Guest Relation Manager on Jan 13, 2020
Dear Guest, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We are sorry that you felt uncomfortable because staff wasn’t enough friendly. Our staff constantly working for improving English speaking level for providing better service for our dear guests. Also, hotel management hired Korean speaking staff and now our Korean speaking guests can easily communicate with staff on native language. We would appreciate another chance to meet and greet you here! Best Regards, Swandor Hotels & Resorts

10/10 Excellent

Sungeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Group-raised with Russian on Nah Trang beach
주변에 아무것도 없는 지역이지만 아름다운 해변과 90%가 넘는 러시안 투숙객들로인해 오히려 이국적인 느낌의 리조트 입니다.올클루시브는 정말 최고의 혜택이구요.아름다운 해변에서 러시안들을 보며 사육당하다 온 느낌 입니다. 음식도 먹을 만 합니다.(김치,고추장 정도만 준비 한다면) 하지만 룸의 인테리어는 최악 입니다. 하지만 룸에서는 잠만 자면 되니까...시내가는 셔틀이 더 많으면 좋을 것 같구요. 공항이 가까운 곳인데도 셔틀이 없어서 많이 아쉽구요. 상주하는 택시기사 바가지 씌우려 하는데 한대 때려주고 싶어요. 공항까지 불과 3km 인데 보통 10만동에 갈거리를 타자마자 20만동 달라고 번역기 돌려가며 바가지를 씌우려 함.(모닝택시, 앞 대시보드에 보스 스피커 달려 있고, 키크고 젊은 택시기사)
Stayed 3 nights in Mar 2019
Response from Guest Relation Manager on May 15, 2019
Dear Sungeun, Thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We would like to inform you, that all our guest`s comments, wishes and remarks are analysed by hotel management for revealing and resolving the deficiencies.      We would like to inform you, that the majority of our guests are Russian tourists, but Swandor Hotels & Resorts Cam Ranh is an international hotel, we are always happy to see guests of all nations in our hotel and treat them respectfully. We are sincerely glad that you remained satisfied with food in our hotel. We are so sorry to know that you stay unsatisfied with the interior of room. Also we want to mention that taxi from airport to resort is not a service of our hotel and don't provided by hotel. Nevertheless we pay our attention to the situation with taxi driver to make it clear. The main goal of Swandor Family is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
휴양하기에 좋은 리조트입니다
친구류와 화장실 깨끗하였고 수영장이 좋았습니다 시내 나가는 유료 셔틀버스 운행도 있어서 좋았어요
Stayed 4 nights in Jan 2019
Response from Guest Relation Manager on Jan 13, 2020
Dear Guest, thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We are glad to know that you remained satisfied with our hotel. Thank you for noting the friendly staff, comfort and cleanliness of the room stock and pools. We are glad that you appreciated the shuttle bus service. We hope to see you again! The main goal of Swandor Hotels is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Guest Relation Team of Swandor Hotels & Resorts on Feb 16, 2019
Dear Guest, thank you for choosing Swandor Hotels & Resorts - Cam Ranh and for taking time to rate our service. Looking forward to welcome you back in our hotel. Best Regards,

8/10 Good

siu wan

Liked: Staff & service, property conditions & facilities, room comfort
酒店要求住客帶手環來顯示包三餐或只包早餐，這手環非常不便，弄痛皮膚，感覺好差。
Stayed 1 night in Jan 2019
Response from Guest Relation Manager on Apr 24, 2019
Dear Guest, Thank you for choosing Swandor Hotels & Resorts and for sharing your review with us! We highly appreciate your opinion and your feedbacks help us to improve service quality. We would like to inform you, that all our guest`s comments, wishes and remarks are analysed by hotel management for revealing and resolving the deficiencies. We are so sorry to know that material of the bracelet was uncomfortable for you. Keeping the bracelet is the policy of the hotel, but anyway we will inform hotel management about your review for solving the problem. We hope to see you again! The main goal of Swandor Hotels is to improve the quality of service and to achieve it`s excellence. We are looking forward to welcome you back in Swandor Hotels & Resorts! Best Regards, Guest Relation Team of Swandor Hotel.