Find Luxury Hotels in Canadian Rocky Mountain Parks

"It was clear the hotel was under construction but th Expedia add did not specify that my from would be the closest room to the construction. When I checked in I was not informa d my room was in the construction zone either. Once I went to my room and heard all the noise I went back to the front desk and asked what the construction hours were and they said 9-5 which I could deal with. This was a lie as I was woken up at 7:05 from construction noise and could not go back to sleep. I’d just finished 14 days of 13 hour night shifts and a full day of skiing, all I wanted was a sleep in a bit. When I told the front desk about my experience they didn’t really seem to care. Pretty bummed. "

"Pre charging people cards is 100% unacceptable. I charged 1 dinner to my room. $200 dinner. $800 room. They charged the dinner before the stay was over. And told me they will continue to charge the card as charges come in. Until I review what they are charging nobody should be charging your cards. This was not explained and when I saw a huge charge on my card the following morning they had an explanation for everything. Excuses. Was non professional or made me feel comfortable or trust anyone with my card as security when their charging it every second they have before approving the charges or reconciling. Staff were friendly also that restaurant The Keg was the worst Keg I have ever been to with the amount of mistakes on our meal and bill. Multiple times to fix the same issue. Horrible service. All in all I would stay there again but will never eat on site and will expect a signed waiver saying no charges will be processed until pre approved. Absolutely absurd. "

"Good staff made it easy for a room upgrade for a little more space"

"Very friendly and helpful staff Updated, clean room Had a great stay, we will be back again "

"What a special place to stay in the winter. The access to ski at Lake Louise was fantastic, cross country skiing across the lake was a great experience, and the new Basin Spa is not to be missed!"

"Staff were great, friendly and helpful, kitchen staff did a great job keeping up with the large breakfast crowds, there was heavy snowfall and staff kept up the sidewalks for walking safety. "

"Staff were terrific, so friendly and helpful. Great hot tub/pool area with terrific mountain views. Room was great and we booked last minute too. Great underground free parking."

"Loved this place, it was cozy. Dominica was really nice when we checked in. Food was good too. "

"5 star"