Hotel Caracol Puerto Morelos

Property class: 3

Choose dates to view prices

Close to Puerto Morelos Town Square and Puerto Morelos Beach, Hotel Caracol Puerto Morelos provides amenities like a terrace. Stay connected with free WiFi in public areas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Single Room, 1 Twin Bed

A bedroom with a bed, curtains, a wall-mounted air conditioner, and a decorative wall piece.

Standard Single Room, 1 Twin Bed

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a TV, a plant, and a minibar.

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio

A room with a wooden ceiling, a bed, a staircase, and a view through a window.

Junior Studio

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Twin Bed

View all photos for Deluxe Room

A bedroom with a wooden headboard, a single bed, a nightstand, a dreamcatcher, a window, and a chair.

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Large Twin Bed
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About the neighborhood

Map
AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580

Getting around

  • Cancun Intl. Airport (CUN)
    27 min drive

About this property

Hotel Caracol Puerto Morelos

  • Hotel near Puerto Morelos Town Square
  • Close to Puerto Morelos Beach, Hotel Caracol Puerto Morelos provides amenities like a terrace. Guests can connect to free WiFi in public areas.
  • You'll also enjoy the following perks during your stay:
  • Tour/ticket assistance, a 24-hour front desk, and smoke-free premises
  • Room features
  • All guestrooms at Hotel Caracol Puerto Morelos boast comforts such as air conditioning.
  • More amenities include:
    • Showers and shampoo
    • Flat-screen TVs with cable channels

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Frequently asked questions

Is Hotel Caracol Puerto Morelos pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Caracol Puerto Morelos?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Caracol Puerto Morelos?

Check-out is at 11:30 AM.

Where is Hotel Caracol Puerto Morelos located?

Situated in Puerto Morelos, this hotel is within a 5-minute walk of Ojo de Agua Beach and Puerto Morelos Town Square. San Jose Catholic Parish and Arrecife de Puerto Morelos National Park are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Caracol Puerto Morelos Reviews

8.6

Excellent

9.0

Cleanliness

7.0

Amenities

9.0

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 39 out of 68 reviews
Rating 8 - Good. 14 out of 68 reviews
Rating 6 - Okay. 12 out of 68 reviews
Rating 4 - Poor. 1 out of 68 reviews
Rating 2 - Terrible. 2 out of 68 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and affordable and the staff is helpful!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Location, staff efficiency, cute hotel, friendly town
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent, location was excellent, accommodations were very good. I would definitely stay here again and highly recommend.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Amenities
I love this little hotel. It’s great value for money in a great location. The staff is friendly and everything is clean.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lovely, spotless little hotel with friendly staff and a great price. Not a lot of frills, great location near beach, restaurants, shopping, etc.
Stayed 10 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Fully equipped newly renovated two level room with room for 5. Friendly and helpful front desk makes for a great stay right downtown.
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Good place to stay

Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly service. Bed was very firm.
Stayed 7 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Caracol in puerto Morelos

Room was clean, but sparse, which is typical Mexico. Bed comfortable and AC worked great. The TV, all programs, were only in Spanish so if you know no Spanish, bring a book! No elevator so careful on the luggage. Good location, just off the town square, with lots of shops and restaurants, and the beach is a 5 minute walk.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Room and bathroom were spacious, but quite plain, kind of like a hostel. I’ve stayed in approximately 30 hotels in different parts of Mexico. This one by far had the roughest towels. Not certain what cleaning or drying process they use for their towels, but…it leaves the towels feeling very rough. Beds are somewhat firm, but pillows are very comfortable. Air conditioning works great. My room had a small refrigerator, which is a rare feature and was much appreciated. Wifi in the room is strong. Hot water supply was good, but most of the time the water had to be run for a while before the hot water arrived. The bathroom had a single towel rack, located in the shower stall, which was an odd location. Some additional towel hooks in the bathroom would have been welcomed. As well, complimentary bar soap and shampoo are provided, but the shower lacks a small shelf for these items. I had my own body wash and shampoo, but had to place these items on the tile floor inside the shower. Well fitting screens on the windows, so that the windows can be opened to admit fresh air, without admitting insects as well. The hotel was very quiet generally, though a nearby venue plays live music every night, which terminates around 23:00. There is a lovely rooftop patio, part of it in the sun, and part of it shaded. Very nice. The hotel is in a great location, only a few minute’s walk to the central square, taxis, restaurants, coffee shops, convenience stores and a large grocery store.
Bedroom
Bathroom
Rooftop Patio
Hotel Entrance Street View
Stayed 5 nights in Feb 2026
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointed

Very disappointed. I booked this room based on a score 8 (very good) What I am about to describe is the honest truth. I am normally not one to write reviews but this time I had to just to protect others. The room was $ 129 for one night which is far from the cheapest rooms in the area. The pictures on the website were nothing compared to the reality. We reserved 2 Queen beds. The room smelled of mildew. There was a small window with a view of an abandoned patio covered with trash.The mattress and pillows (2) were super hard and uncomfortable. No nightstand to put your belongings on. No closets to put the luggage or clothing in. Not even a cloth hanger to hang my jacket. No coffee maker or amenities. No glasses or cups. No shower soap only a little pouch of shampoo. No washcloths or hand towels, only 2 bath towels.( one per person) no hot water for a shower. I was so upset that I left early in the morning. The only positive remark is that the room was clean, it seemed newly painted. The building was very old and I think the rooms were recently renovated or patched up. I did not see any staff members besides the person on the front desk upon checking in at about 8 pm. I left early in the morning after a disastrous night.
Window in the room
Shower without hot water
View from the window
Bathroom door broken
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Charming, friendly, helpful, spotlessly clean, great location!!!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the large two stories room. Fully equipped.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

nice place, friendely staff
Stayed 7 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well located , not noisy
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never used it
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente personal.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Stayed 25 nights in Feb 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rug in the bedroom seemed a little dirty and I wish there were better dead bolts to lock the room, but otherwise this place was great for a brief stay. Not much storage space to hang clothes but our room did have a small fridge. Loved the area around - easy to walk everywhere and very beautiful greenery.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff at Hotel Caracol

Staff at hotel is very service oriented and helped with any of our needs and beyond. Every service also done with smiles and friendly words! The staff is the best!
Stayed 4 nights in Dec 2022
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Room was bare bones. One sheet on each bed, no blankets at all and it was cool at night. Two.towels provided were not in good shape. No toiletries provided. One roll of toilet paper. Could not close windows as branches of tree growing inside through window. Very very steep stairs and we were booked on third floor and one of us was in their seventies. Definitely not for anyone with mobility issues. Didn't even stay overnight and checked ourselves out and took quite a loss as no refund, we were not comfortable staying there. We are very down to earth people and don't expect a lot but we were very disappointed We booked this hotel as it showed a 8.4 rating and for its location.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
Stayed 14 nights in Jan 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
Stayed 3 nights in Jan 2024