โThe hotel is in the centre of Cairns explenade.
The room is beautiful (level 12)
Only the mattress its too soft, if someone has back issue or chronic pain, better let the staff know.
For the rest 10/10 .โ
โIt was a good hotel where I could spend a wonderful Christmas with my boyfriend. We had 6 swimming pools so we could swim quietly and the location was close to the city so it was good to have a restaurant and a beach view. First of all, hotel room was very clean, and there was kitchen, and we ate and cooked wonderful evening.โ
โClean, family-friendly, great pool and spa for big and little kids with a nice table tennis. Beautiful scenic waterview from the balcony of the waterfront esplanade and palm trees. Buffet breakfast was great with variety, very friendly staff, especially Lynn, who always greeted us with a smile each morning. Fantastic stay.โ
โWe enjoyed it stay at the Regal. The grill was great, the room had nice amenities tho sharper knives would be great. The Regal is nicely located in all directions. Thanks for the nice stay. Really loved Port Douglas and wished we had more time there. Parking was great and the hot tub looked kind of dirtyโ
โAlways staying here when going to town.
Clean, big rooms, easy parking near by and walking distance to the water and shops.
The friendly staff is always happy to give great recommendations about food and thing to do.
Can highly recommend staying here!โ
โI spent hotel with friends during holiday, nice services and really clean environment. But quite far from Lagoon..Anyway, everything was fantastic!โ
โFantastic property! We had our own 2 bedroom apartment with pool and bbq. Amazing- best room we have ever had!!
Restaurant choices for lunch and dinner were average! But breakfast buffet was amazing!! โ
"Positive Experience:
This was my third time staying at this hotel in Cairns, and once again, it was a pleasant experience overall. I arrived early in the morning, and a kind Japanese staff member at the front desk went out of their way to assist me with an early check-in for an additional fee. Thanks to them, I was able to settle in comfortably after a long flight.
Moreover, as I had requested in advance, I was given a room at the corner side with the best view, which I truly appreciated. It made my stay even more enjoyable.
Areas for Improvement:
However, there were a few disappointing aspects during this visit.
Firstly, the shower gel in the bathroom was completely empty, with only a bit of water left inside. Iโm not sure whether the previous guest used it all or took it, but it seemed the housekeeping staff had not checked or refilled it before my arrival. This is something that definitely needs more attention.
Secondly, after checking out the next day, I was informed that my swimming trunks had been blown off and had fallen to a lower level. When I asked about retrieving them, I was simply told that it was difficult since check-ins were ongoing. The response felt rather dismissive.
In particular, the female staff member at the front desk in the afternoon did not seem very willing to help, which left me slightly disappointed. One of the main reasons I"
