Find Hotels with smoking rooms in Caribbean Islands

"Staff, food , , Beach entertainment "

"Wilber the butler was awesome "

"Yes"

"The hotel and surrounding area was like its own suburban location with a city feel. Lots of dining, shopping and entertainment options. Safe and walkable. The room was clean and spacious. The toiletries were high quality. Staff were incredibly pleasant and helpful. Gym facilities are clean and spacious. Entertainment and activities by the pool were chill and suffice. Small lagoon at the Oceanside (non adults only) was the perfect opportunity to feel like you’re taking a dip in the ocean but without the heavy waves or current. Flamingo island was easily accessible and a quick trip by boat. Plenty of space and beach chairs, etc. palapas. Place to eat, drink and shop. Kayaks. Etc. highly recommend this resort for the Caribbean feel without the hustle and bustle of the nightlife and the crowds downtown. "

"We have stayed in Excellence resorts twice before (Punta Cana and Playa Mujeres). When we checked in to the Excellence El Carmen, we did have a few somewhat minor, but annoying issues: 1) No hand soap in the bathroom (they use bath gel near the sinks, but we didn’t have that either). 2) The table in the living area still had drink rings on it from a previous guest. 3) There was no “Do Not Disturb” sign in our room. Also, the hot/cold knobs in the bathroom were reversed, so turning the “cold” knob turned on the hot water. No major issues, but it felt like a lack of attention to detail that was surprising for an Excellence resort. The resort grounds were amazing and immaculate. Definitely made the stay feel like we were at a true luxury resort Dining was a bit of an issue. We had a group of five and we found we generally had to wait between 30-60mins for a table for most lunches and dinners. We managed it by getting on the waitlist before we were hungry, but seems like an issue that could be managed by opening another restaurant or having more staff/tables in the existing restaurants. Room service was terrible. We called for two items and were told it would take 30mins, but it took around 1hr 15mins to get the food. The Guest Experience staff, specifically Dilson, was great in recognizing the issues and making some special arrangements for us to make our stay as enjoyable as possible. His efforts definitely helped improve our experience and how we felt about our stay. "