Castel Madama Vacation Rentals

"The hotel was located in a portion of a large building. To reach the hotel portion, there was a small elevator on the ground floor of this building There were no security cameras around the elevator There were no guards at the door to the building. The building door remained open to the public until evening (@ 6 pm). The day before we left, while waiting for the elevator, 4 young men entered and tried to get us on the elevator with them. My husband was pulled in and then they left/ran out of the elevator and the building before the elevator ascended My husband got off the elevator and discovered his wallet had been stolen by the men. He ran after them but they had a head start. We went then to the reception desk for the hotel. They were very sympathetic, called the police and helped explain our situation. We did find our wallet thrown to the floor with ID and credit cards intact. However, all cash was stolen. We don't know if they ever found the thieves. The hotel told us that it was sorry this happened, but since the incident occurred in the lobby of the building, waiting for the elevator, and not in the actual space of the hotel (i.e. not in the reception area, a hotel room or the hall to the rooms), they were not responsible and offered no reduction in our hotel fee nor any other compensation for this trauma. Hopefully cameras have been installed. This was a frightening experience. Although the staff was very nice and helpful, I cannot recommend the hotel."

"Excellent location and the best breakfast! Staff is friendly, check in and out is very smooth, there is often live music, and they have a gym! Our only complaints were the street noise, which could have been rectified if we requested a different room I am certain, as well as the lumpiness of the mattresses. We would definitely stay here again as its close to Roma Termini, and a short walk to all of the top tourists must sees. We left Rome for a few days and when we came back we rebooked here and were upgraded to a bigger room. Thank you!"

"Rooms clean and spacious. The staff were lovely and helpful. Breakfast was nice, ideal when out all day and eat as much as you like Plenty of shops near by and easy access to the Termini. Everything is walking distance Overall lovely hotel to stay "

"Perfect location, room was lovely had no dealing with the staff but would visit again "

"Good location which makes touring Rome easy. The hotel itself was pretty average. "

"My favorite hotel in Rome states"

"Very courteous and helpful staff. Clean and very nice hotel. Central location and easy to get where you want to go. "

"Great location, very close to termini train station for easy access to anywhere in Italy, and Rome Fiumicino Airport. Walkable to all the historic sites in town as well. Very clean room with a lot of free items like water and snacks in the room. Comfortable beds too. The most modern stay we had while spending two weeks in Italy"

"awesome staff "