Central United States, United States of America hotel rooms at the Benchmark

"Room, specifically bathroom and bathroom floor needed a remodel. Corners in tub and shower were old and not clean looking. Beds were OK. pillows were very comfy, making up for the pretty flat mattresses. There is no hut tub. There is a pool which was just fine. No view as the window was covered. There is a decent city view in the gym. Front desk woman who checked us in was very professional and had a kind vibe. Valet was the best ever. They were so helpful and nice. The porters were great too. Breakfast not included, but a nice little restaurant downstairs where you can grab a pastry and a coffee. Wish the pool stayed open later than 10. "

"Best hotel, the staff, the Valet parking was amazing "

"I was very disappointed with my stay at the Congress Hotel. The room was in clear need of maintenance and updating. There were cracked tiles and damaged drywall, and the overall condition felt worn and neglected. The heating and air conditioning unit did not function properly, which made the room uncomfortable. The blanket provided had visible holes, and there were noticeable gaps under the door, allowing noise and light from the hallway to come through easily. Soundproofing between rooms was also extremely poor—it often sounded like neighboring guests were in the same room. Additionally, the space appears to have gone decades without meaningful updates, with heavy layers of old paint and an overall dated appearance. Unfortunately, the condition of the room significantly impacted the quality of my stay."

"can go from room to public transit with barley having to go outside, a major plus in winter conditions"

"Staff was great especially front desk Diane. Room was clean and amenities great. We had water whenever we asked! Hotel was very central and walking distance to many places we wanted to go too."

"Breakfast terrific. Good location. Staff is very professional. Very nice."

"Great spot in the shopping district. Good breakfast and nice to have the snacks and drinks for the happy hour time. "

"The entire staff was wonderful, especially Courtney the night supervisor simply amazing. She deserves a raise she went above and beyond to make sure everybody was comfortable."

"Clean room, nice staff, Valet parking!"