Central United States, United States of America hotel rooms at the Four Seasons

"The location is great. A great coffee shop across the street, quick walk to a number of things (or a quick ride). It’s a great price for the amount of space. We had a corner suite, which did not have a window into the hall, so that was a plus. The omelette station was good at breakfast. However, stay somewhere else. 1) our room wasn’t clean. Writing on the ceiling, lipstick on the sink, it smelled, stained sheets, paint peeling in the room, etc 2) the microwave didn’t work and smelled like fire (the one time we tried to use) 3) the furniture is badly in need of replacing. Large pieces of veneer missing, the pullout sofa was terrible. We slept on the pullout 2 nights and then fit ourselves into the beds for the remainder of our trip 4) the door to the room from the hall was damaged 5) there was a leak from the ceiling by the front desk to check-in on Monday. That leak was still going strong Friday with buckets and towels. Prepare to be splashed by the drip to check in/out 6) I brought all of these issues up during our stay. Someone was always “going to get back to you”… no one has contacted me. It is very affordable, but I will never stay there again. "

"Check in was painful low staff levels and were not attentive as hotel staff should be. The room was disgusting (room 2219) we were asked to make up our own sofa bed and they only provided sheets. Never been to a hilton that did this. Found the existing sheet had hair inside it. Due to our late flight we had to move rooms extremely late with our sleeping children in hand. Not once was there an offer to help us move. Breakfast was not nice at all self serve buffet with powdered scrambled eggs (didnt realise this was still happening). Really disappointed with this stay as I trying to contact the hotel via their site and even called to arrange a sweet treat for my wifes birthday. This also never arrived. This Hilton really let me down the only positive was the location being next door to the Galleria shopping mall. Thats where it ended. We will not be returning here again. "

"Wonderful hotel"

"sleeper sofa to old. Super Uncomfortable "

"This hotel has an amazing location!! Close to everything and the staff were very helpful calling cabs, giving directions or helping you use the trolley or bus system. The rooms are just standard hotel rooms, nothing special or different. However the ice machines did not work on multiple floors, for whatever reason the rooms on our floor were never cleaned until we asked about it on day #4. The air conditioning would randomly go out then come back on so you were either freezing or burning up. When this was mentioned they literally ignored it. I booked a room including the "resort $25 per day option for the perks" when I get there I get 3/4 of the perks and when I question it the front desk clerk acted like I owed her something for asking why I was being denied the additional perk. I had to loop in the manager and he just passed the buck saying it was expedia's fault. No sir, it was not - your desk clerks messed up and need to own up to it. I paid the hotel directly. Also this hotel has quite a bit of homeless that sleep in the area so if you are out extra early or late - they are in several of the doorways."

"Hotel was very clean, staff super friendly. "

"Very good "

"Lake/Beach view was great, we were switched rooms, our room was not yet cleaned yet"

"Location was great"