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Reviews of Courtyard by Marriott Charleston Downtown/Civic Center

3 out of 5
Courtyard by Marriott Charleston Downtown/Civic Center
100 Kanawha Boulevard East, Charleston, WV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 523 out of 830 reviews" "
Rating 8 - Good. 210 out of 830 reviews" "
Rating 6 - Okay. 62 out of 830 reviews" "
Rating 4 - Poor. 23 out of 830 reviews" "
Rating 2 - Terrible. 12 out of 830 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kalie v

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the convention center and highway. Room was spacious and clean. Clean bathroom with adequate towels and necessities.
Stayed 1 night in May 2024

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and a nice place. Staff was very friendly.
Stayed 1 night in May 2024

10/10 Excellent

Suzanne, Mt Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was perfectly located near the mall and convention center. Lovely courtyard with fire pit in the back along the river made a wonderful spot for conversation and visiting.
Stayed 1 night in May 2024

8/10 Good

Rojelio

Liked: Staff & service, property conditions & facilities
Location
Stayed 1 night in May 2024

10/10 Excellent

MICHELLE

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the back courtyard. It was relaxing.
Stayed 6 nights in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

PAMELA

Stayed 1 night in Apr 2024

10/10 Excellent

Bryce

Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and every area was clean
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very clean and in an extremely convenient location. Great for families. We loved the layout of the suite we stayed in for our kids. The front desk staff were also helpful and friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and service
Stayed 1 night in Mar 2024

10/10 Excellent

Farrah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was amazing. From first check in. Food was absolutely wonderful & staff for meals and drinks also top notch. I stayed in 5 hotels in just the month of march. The staff at this stay deserves so much credit that I wish I wrote their names down.
Stayed 2 nights in Mar 2024

4/10 Poor

Paul

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Check-in staff were unfriendly and unhelpful. The rooms were fairly clean apart from lots of hairs everywhere, including the towels.
Stayed 1 night in Mar 2024
Response from Cindy, GM on Mar 26, 2024
Hi Paul,Thank you for being detailed oriented on such a poor stay. Our expectation from staff is to provide what you expect from the hospitality industry, friendly, helpful staff as well as accommodations free of any and every hair. I truly apologize for not delivering on our goal to bring satisfaction to you on your most recent stay. I have shared your review with our staff to bring awareness of this opportunity to stay on top of things. Please accept my sincerest apology.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

James Walter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean quiet
Response from Cindy, GM on Mar 26, 2024
Hi James,Three magical words when describing our hotel and your experience. We appreciate you.

10/10 Excellent

Jaime

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was gorgeous. Room was beautiful and quiet and the view from the windows were stunning !
Stayed 1 night in Feb 2024
Response from Cindy on Feb 7, 2024
Hi Jaime, We appreciate such a great review of your stay. We hope to see you again in the near future.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Staff can be grumpy at times.
Stayed 2 nights in Jan 2024
Response from Cindy on Feb 7, 2024
Hi There,We appreciate your review of our hotel. The staff? I will make sure I share this review with the front office team to ensure we all represent great service from all of our team members.

8/10 Good

Paul Andrew

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Everything was great but my room smelled a little weird.
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Rick

Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023

10/10 Excellent

Eddie, GAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cindy on Feb 7, 2024
5 out of 5 makes us feel alive. Thank You!!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

WENDE

Stayed 1 night in Dec 2023

8/10 Good

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Traveled with family
The receptionist is extremely helpful and just all around amazing. Will definitely be back soon for another stay! Room was very clean and roomy.
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! Took advantage of the Bistro for dinner, enjoyed sandwiches and cocktails as well as a Caesar salad. Staff were very kind and friendly to us and our 12 month old, even asked and brought over some strawberries for her at dinner. Room was clean and spacious. Could tell the property had been remodeled recently. A bonus was the boat parade that went by on 2 sides of hotel for the holidays. Would stay here again!
Stayed 1 night in Dec 2023

8/10 Good

Amber

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Traveled with family
Liked: Amenities
The GM is friendly, professional, and genuinely made us feel like she cared about our experience from the moment we stepped foot in the hotel. She was authentic, knowledgeable and made the stay even more pleasant. Rooms were spacious, clean and everything you’d expect from a Marriott. It was our first trip to Charleston We came for a football game and got to experience Holly Jolly Brawley as a bonus I’d highly recommend it! Love everyone’s Southern Hospitality Would definitely definitely come back
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Nov 2023
Response from Cindy on Jan 4, 2024
Hi John, Your excellent 5 out of 5 is really appreciated. It puts a smile on our faces. Come back soon.

8/10 Good

Catherine

Stayed 1 night in Nov 2023

10/10 Excellent

Marla Jan

Stayed 2 nights in Nov 2023
Response from Cindy on Jan 4, 2024
Marla Jan, 5 out of 5 is great for us!!! Thank you for leaving your review.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cindy on Nov 9, 2023
10 is our favorite number. Thank you and come back to see us soon.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cindy on Jan 4, 2024
Bradley, The time you took to leave this review is appreciated. Thank you!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard king room
Clean and fairly well maintained Hotel. Would return. Lots of space in our room with king and cute couch. Our room had some small issues including a weird noise from the bathroom and a light on the sprinkler that flashed through the night, but I reported those and there’ll be Handled.
Stayed 1 night in Nov 2023
Response from Cindy on Nov 9, 2023
Hi Michelle,We appreciate your time reviewing your stay with us. Love the "cute couch" comment. We look forward to seeing you again.

10/10 Excellent

Karen, Clinton Township

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel staff were awesome
Stayed 4 nights in Oct 2023
Response from Cindy on Nov 9, 2023
Karen, Thank you for your kind words and scores. The staff we have is outstanding so, your recognition of them is appreciated.

10/10 Excellent

Abby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the cleanest hotel I've been to in a very long time. Kept very well
Stayed 1 night in Nov 2023
Response from Cindy on Nov 9, 2023
Abby, We're excited to receive your acknowledgement of "cleanest hotel." We are super proud. Thank you.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what I expected. See my entries above.
Stayed 1 night in Oct 2023
Response from Cindy B. on Nov 9, 2023
It's right on time when we provide a guest with exact expectations of what a stay at a Marriott should look like. How gracious of you to give us a kind score and review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cindy B. on Nov 9, 2023
Hooray for 10. Thank you Robert.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Loved the location. Short pleasant walk to historic downtown. Really liked the outdoor fire pit area right on the river. Bed was comfy
Stayed 1 night in Oct 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service
Location of this hotel is great & the staff were wonderful. The hotel itself is looking tired. We walked to the nearby mall & I was concerned about safety coming back. Our room was clean, but this place needs an update.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice every time.
Another wonderful stay at a Courtyard Marriott property. It is quickly becoming my go to choice.
Stayed 1 night in Oct 2023
Response from Cindy B. on Nov 9, 2023
Hey Family, That's exactly what we want to consider you for being so loyal to our property. We aim to please and if we ever do not, do not hesitate to let us know. We'll see you in the near future.

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so friendly and it was great to have a restaurant and bar. I would definitely recommend
Stayed 1 night in Oct 2023
Response from Cindy B. on Nov 9, 2023
Hi Vera,The Bistro is a grand amenity of this hotel. It's a great place to get some cool and popular eats and unwind while staying connected. Thank you for your amazing 10 score of your experience.

10/10 Excellent

Sharon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying at this hotel once a year to visit relatives in Charleston. Very nice hotel with wonderful staff.
Stayed 2 nights in Oct 2023
Response from Cindy B. on Nov 9, 2023
Sharon, We enjoy the fact that you stay with us each time you visit Charleston. It means a lot to us that you acknowledge those that make this hotel the best place to be. We will see you next year.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Cindy B. on Nov 9, 2023
Joan, Perfect scores are the best. Thank you and come back to see us again.

8/10 Good

Susan

Traveled with partner
Clean and roomy
Stayed 1 night in Oct 2023
Response from Cindy B. on Nov 9, 2023
Hi Susan, I will be happy to share your comments with the staff. Thank you for taking the time to share.