Extremely Unprofessional Staff, No Accountability from Management – A Disgrace to the Hotel Industry
I had one of the worst hotel experiences at Ambassador Pallava, Chennai on April 15. During my visit to the bar, a man (appeared to be a supervisor) was aggressively yelling at staff in a manner that was completely unfit for any professional environment. The atmosphere was hostile and uncomfortable for every guest present. When I politely asked him to calm down, he became even more aggressive. Shockingly, a staff member pleaded with me not to interfere, clearly out of fear.
I immediately sent a detailed complaint to the official email addresses listed on their website . I received no response. I then submitted the same complaint through their online contact form. Still no response.
This level of apathy from hotel management is disgraceful and unacceptable. Either the hotel does not care about guest safety and dignity, or the person involved is a known rowdy whom even the management is afraid to confront.
For a place that calls itself a 4-star hotel with historical significance, this behavior is shameful. I now understand why guests quietly stop coming back—this place lacks basic hospitality standards and accountability.
If you value your peace, dignity, and customer service, avoid this hotel at all costs.
There are far better hotels in Chennai where respect and professionalism still exist.
