โWe booked a double bed room and they assigned us for king and said that they only had a king bed available. We told them we booked a double bed and that we wanted to move into the right bed that we reserved and then the front desk lady was half shouting at us that they cant do anything about this situation.
Then she asked if we wanted a sofa bed which we said yes to because we didnt want to move the hotel we were too tired. And at the end they meant just the sofa, not a sofa bed to sleep on โฆ....
โThe property is incredible. The decor, history, ambience, and staff can't be beat. I can't wait to come back and stay again. The room had every amenity imaginable, and was very comfortable. The dedicated parking garage was a great feature and even has chandeliers in it! My only issue wasn't with the hotel, it was trying to drive around the area. I suggest parking you car in the beautiful parking garage for your stay then walk or take public transportation (very convenient). This property...
โWhen we walked we were greeted by Deonte and he was amazing. He knew everything we asked about and told and showed us everything about the hotel and its amenities. The kindness and generosity he showed was above any that I have seen or ever heard of. This man should be in charge sharing his skill with others. Thanks for the great stay. โ
โI forgot to get the invoice and called them in few hours to email it. I was transferred to another centre where it was so difficult speak with a rep. Donโt understand why this was a difficult task for the rep I spoke with at the hotel. It literally took 20 minutes on the phone back and forth. โ
โI really enjoyed the atmosphere, however there was little information on the hotel itself and what it offered inside once you got there. I knew there was a bar but not sure about food options. โ
