"The contactless system is terrible. They tried twice to send me the “check-in app” and it didn’t work. I had to phone three times and then finally a code was emailed to me but it was only the code for the room, not the front door. Luckily there were other guests who were able to let us in otherwise I don’t know what we would have done.
Just hire a human to check people in upon arrival!! Everyone knows you’re just trying to save money!"