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Reviews of Canaima Chill House

2.5 out of 5
Canaima Chill House
400m east from Selina north, Santa Teresa, Cóbano, Puntarenas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 58 out of 86 reviews" "
Rating 8 - Good. 19 out of 86 reviews" "
Rating 6 - Okay. 2 out of 86 reviews" "
Rating 4 - Poor. 5 out of 86 reviews" "
Rating 2 - Terrible. 2 out of 86 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the room with the glass wall to a private view of the back yard/hillside. There was a kitchen and a private patio area. Staff was so helpful to navigate our way and to secure a ferry reservation after we left there. Loved the area. Just wasn’t aware how mountainous it is in Costa Rica. Takes getting used to drive up the crazy hills. Great location and food/restaurants was amazing!!! So fresh and good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kayla

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Absolutely loved this place. Made pur entire trip to Costa Rica. Honestly wished we stayed longer. Santa Teresa was bumping...so much wild life...had a howler monkey on our roof waking us up with its howls...it was quiet, peaceful and tranquil! The grounds keeper was sooo friendly and sweet. Our air conditioner didnt work in our room, they tried to fix it. It didnt really matter because the place was so great in all other aspects. It was quite the trek to the beach. We drove everyday. Parking was slim but we still had a spot everyday no worries. Loved it. 5 stars all day!
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service
The howler monkeys, bats and humming birds made this place really unique. And the cooling pool after hot days was most welcome.
Stayed 6 nights in Mar 2024

10/10 Excellent

From

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, with beautiful loft suite! Amazing private outdoor area. Pool is beautiful and property is quite private in general. Very steep hill getting to property. Loved our stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Pauline

Stayed 1 night in Feb 2024

2/10 Terrible

Alla, Plantation

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not stay at this place. The location is very inconvenient. Very close to dusty and noisy road. The condition of this place is sad. I preferred to find another place and lose my money.

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property is amazing. The one downfall is the parking situation.. There is very little parking... There is some up a very steep ramp that says 4x4 and AtV. We had a 4x4 and I'm a professional driver for a living. Yet, it still caused damage to our vehicle due to the layout and steepness. Besides parking it was wonderful. You will definitely need a 4x4 and even better if you have a ATV
Stayed 2 nights in Jan 2024
Response from Joel Tinoco on Mar 8, 2024
Hola Tim,Thank you for leaving us your lovely comments.We are really sorry for the parking inconvenience. We will do our improvements there asap.

2/10 Terrible

Joseph

Stayed 10 nights in Dec 2023
Response from Joel Tinoco on Mar 8, 2024
Hola Joseph,Thank you for staying with us.We would have loved to hear your inconveniences.Pura vida.

4/10 Poor

Arun

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Susana

Stayed 3 nights in Dec 2023

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place Only issue was the seemingly endless traffic within close proximity to the location in early morning
Stayed 2 nights in Nov 2023
Response from Joel Tinoco on Nov 27, 2023
Hola David,Thank you for leaving us your comments.Bad roads bring good people.

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful, quiet and absolutely stunning property. Very steep climb up the hill, about 400 meters/10 minutes walking. Would recommend an ATV or 4x4 but the place itself makes the trek up worth it. The rooms are beautiful with more space than what you would ne d - 2 beds in the loft space, nice main bed, great looking shower, and a functional kitchen in case you don't want to eat out every day. Property manager Joel was also very welcoming and friendly. We would definitely rebook in the future.
Stayed 5 nights in Jun 2023
Response from Joel Tinoco on Jul 16, 2023
Hola Ted,Thank you so much for leaving us your lovely comments.We are glad that you had a nice stay with us and we hope to welcome you again in a future.Bad roads bring good people.

10/10 Excellent

Ted

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed our stay because of the beautiful room that we stayed in and the property itself. Overall quiet and peaceful but it could get loud because it's beside the road but cars, ATVs, motorcycles, etc. do not come as often. We loved that the property is surrounded by trees and you can see and hear monkeys and birds close by. The road to chill has to be earned as the incline is very steep. 10 minutes of hard walking up but the place is worth it. The main person, Joel, is also very nice and friendly. We would definitely consider staying there again in the future. Thank you Chill House!
Response from Joel Tinoco on Jun 13, 2023
Hola Ted,Thank you so much for leaving us your lovely comments and we are glad you had enjoyed your stay with us. It was a really pleasure to host you both.You really made our day.

10/10 Excellent

Aubry, Lantana

Traveled with family
Liked: Staff & service, property conditions & facilities
This property is absolutely beautiful! Great vibe and ambience. The private balcony is phenomenal. The dirt road up the hill is difficult without 4-wheel drive and the ATVs are a little noisy. Good area of town not in the middle of traffic. I’d stay again.
Stayed 2 nights in Jun 2023
Response from Joel Tinoco on Jun 13, 2023
Hola Ted,Thank you so much for leaving us your lovely comments and we are glad you had enjoyed your stay with us. It was a really pleasure to host you both.You really made our day.Bad roads bring good people.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really cool, it has a pool and hot tub. It’s also nice the rooms have a kitchenette! The only thing is it is quite a ways up a steep gravel road so we ended up always driving down to the Main Street where everything is. The place itself is amazing though, the only thing I would recommend for them to do is to put some ground coffee in the rooms as there is a coffee maker and also provide beach towels for guests to use as most people don’t fly with a big towel. Other than that it’s fantastic and we would stay here again.
Stayed 3 nights in Apr 2023
Response from Joel Tinoco on Apr 10, 2023
Hola Nicole,Thank you so much for leaving us your comments and we hope to make your next stay better.Bad roads bring good people

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!
beautiful accommodation! Simply perfect just located outside of the busy streets of Santa Teresa. Only downside is the steep op hill road that leads to the apartments. I’m dry season it’s manageable with a 4x2, wet season 4x4 is definitely needed.
Stayed 4 nights in Feb 2023
Response from Joel Tinoco on Apr 2, 2023
Hola Barry,Thank you so much for taking time to leave us your comments. Bad roads bring good people.

10/10 Excellent

Jordan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family really liked this property. Kids loved the beds in the loft area. It was a fun environment. Quiet, tucked away from the town. Roads to the property were steep and parking was a little tricky.
Stayed 1 night in Feb 2023
Response from Joel Tinoco on Apr 2, 2023
Hola Jordan,Thank you for leaving us your comments.We are glad to hear that you enjoyed your stat with us.Bad roads bring good people.

10/10 Excellent

Martine

Stayed 3 nights in Jan 2023
Response from Joel Tinoco on Feb 5, 2023
Hola Martine,Thank you so much for your taking time to leave us your review.Pura vida.

4/10 Poor

Angela

Traveled with group
Disliked: Amenities
Don’t ignore the reviews about the “hill”. That hill is ridiculous. There is no “staff”, no “shuttle” so you have to carry everything up and down the muddy and steep hill each time you leave your room. The “eco chic chill house” doesn’t have anything for its guests- no coffee, no reception, no activities…just the damp room overlooking the images you see in the reviews. There’s nothing else to see but these images. At the bottom of the hill theres good restaurants, beach etc but there are many many places nicer, cleaner and more welcoming that “chill house”. PS)if you take a rental- remember that it’s 5 hours from the airport and NO ONE will answer the canaima chill house office phone to help you and they wont help you carry your stuff down the hill in the pouring rain either.
Stayed 4 nights in Jun 2022
Response from Canaima Chill House on Jun 22, 2022
Thank you for taking your time to write this review. We are concerned about everything you say because we did organize some activities for you like Isla Tortuga tour, Joel, the receptionist did assist you during your stay, and we did offer you a taxi service to go up and down the hill when you asked, but you didn't want to pay that service. Looks like you ignored the reviews about the hill and also ignored the email we send with all the information about the hotel where we say what are the hours of reception, we offer all the activities in the area and we mention clearly that from April to November you need a 4x4 vehicle to get up and down the hill. It's convenient to read the information of the hotel you are booking to see if it suits you before making a reservation.

8/10 Good

Sheena

Traveled with partner
Liked: Staff & service
It was away from the main party scene which was peaceful and quiet. If it rained, ensure you have a AWD or 4x4 vehicle as it is on a steep gravel road that would easily turn to slick mud. The pool was zen and relaxing but couldve been cleaner. Friendly staff.
Stayed 2 nights in May 2022
Response from Canaima Chill House on May 15, 2022
Hola Sheena, Thank you for your taking time to leave us your comments. We will do our best to make the improvements and we hope to welcome you again in a future..

10/10 Excellent

AUDRIANNA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 3 nights in May 2022
Response from Canaima Chill House on May 15, 2022
Hola Audrianna, Thank you so much for leaving us your lovely comments. We hope to welcome you again in a future.

10/10 Excellent

Manuel

Stayed 1 night in Feb 2022
Response from Joel Tinoco on Feb 24, 2022
Hola Manuel, Thank you so much for leaving us your lovely review. We are glad that you enjoyed your stay with us. It was a pleasure to host you. We hope to welcome you again in a future. Pura vida.

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad and tired facility
Maybe 10 years ago this could have been a chilling place, however, sadly no more ! Zero maintenence, zero outdoor cleaning and you had more opportunities to view the local wildlife than find a member of staff. The hotel had no appeal factor at all ... pool looked like it had not been cleaned in months In hindsight we should have left after day one.
Stayed 6 nights in Feb 2022
Response from Joel Tinoco on Feb 11, 2022
Hola John, We are thankful for leaving us your comments but are really surprised to hear about these facts when our staff was tipped by you since the first day and when you checked out, We assisted you when you had the inconvenience booking the ferry from playa Naranja to Puntarenas and we managed to give you a positive answer. Our pool is usually clear and clean and we had not had any complain since in a while about it. We would have loved we had a verbally complain during you stay so we would do our best to improve your experience Our priority is to make you a pleasant stay and we try to be helpful as much as possible and we respect your space but we are fully flexible to assist you anytime; reception is open from 7am to 3pm and after that time we leave a phone and some phone numbers on the reception counter so you can contact us.

8/10 Good

Stella

Stayed 7 nights in Jan 2022
Response from Joel Tinoco on Jan 18, 2022
Hola Stella, Thank you for leaving us your review. We hope to welcome you again in a future. Bad roads bring good people.

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Chill
Canaima Chill House was amazing. It definitely had a chill vibe. The room was beautiful with a big Queen Size bed, in the kitchen there is a two burner gas stove and dishes, The longe area had a four person table for meals with a very cool hanging bed to chill on. The common area provided a hot tub if you wanted more heat! two longe chairs, bean bag chairs, a pit with cushions to enjoy. There was a small pool which was prefect to cool off in after a hot day at the beach. The only issue we had with this accommodation was the road to the location. It was very steep with large dips in the road due to the rainy season our RAV 4 bottomed out twice going up. We decided to rent a 4X4 which was a lot of fun and easier to get up the hill and around Santa Teresa. At the bottom of the road to the right were some wonderful restaurants to enjoy.
Stayed 2 nights in Nov 2021
Response from Joel Tinoco on Dec 21, 2021
Hola Steven, Thank you so much for your lovely comments. We are glad that you had a nice stay with us. Bad roads bring good people.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the climb
Such a lovely place to stay! So peaceful and out of the noise of the Santa Teresa main streets. Up a very steep hill! I stayed here without a car so climbed up and down at least 2-3 times per day. Worth it for an able bodied person! Note that reception is not open in the evenings but is accesible by phone for emergencies.
Stayed 2 nights in Nov 2021
Response from Joel Tinoco on Dec 15, 2021
Hola Alexandra, Thank you so much for your taking time to leave us your comments. We are delighted to have to your lovely review. Bad roads bring good people.

10/10 Excellent

Sofia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it 😍
Stayed 1 night in Aug 2021
Response from Joel on Oct 23, 2021
Hola Sofia, Thank you so much for leaving us your lovely comments. We really hope to welcome you again in a future. Pura vida, Joel Tinoco

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful chill indeed
Great outdoor areas to chill and listen to the jungle. The room exceeded my expectations, very large and comfortable and stylish. Very peaceful location. I did not have a vehicle, but the walk to the Main Street is very doable. It is only about a quarter mile, unpaved and rocky, steep in some places. It took me 5 minutes to walk down and 8 minutes to walk up. There are several restaurants at bottom of hill, and a beach path directly across from road. Taxi rides further into town were around 6-8000 Colons ($10-12). Wish I could have stayed longer, highly recommended and great price for the area.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The while place was stunning. The swinging beds on our private patio and by the nice cool pool were a big highlight for me, as well as the glass shower area looking into the jungley yard. The hill up is no joke. I almost rolled our 4 wheeler but I also have very little experience driving them.
Stayed 4 nights in Apr 2021
Response from Joel Tinoco on May 6, 2021
Hola, Thank you for leaving us your lovely review. Bad roads bring good people. We hope to welcome you at Canaima Chill House. Pura vida,

8/10 Good

Verified traveler

Stayed 5 nights in Apr 2021
Response from Joel Tinoco on May 11, 2021
Hola , Thank you for leaving us your review. We hope to welcome you again in a future

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place I stayed there for 8 days and had a wonderful time the place is gorgeous with friendly people and very confortable I do recommend having a car or some kine of transportation because the hotel is up a hill and going up and down is a workout on it own
Stayed 7 nights in Apr 2021
Response from Joel Tinoco on Apr 24, 2021
Hola , Thank you very much for leaving us such a wonderful review. We hope to welcome you again in a future. Bad roads bring good people.

10/10 Excellent

Terry

Stayed 3 nights in Mar 2021
Response from Canaima Chill House. on Apr 16, 2021
Hola Terry, Thank you for leaving us this lovely review. We hope to welcome you again in a future. Pura vida.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the perfect relaxing tree house in the jungle, near the surf town of Santa Teresa.
Stayed 1 night in Feb 2021
Response from Joel Tinoco on Mar 4, 2021
Hola , Thank you very much for leaving us your lovely comments. We hope to welcome you again in a future. Bad roads bring good people.

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2021
Response from Joel Tinoco on Feb 4, 2021
Hola Eugenia, Thank you for leaving us your lovely comments. We hope to welcome you again in a future

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice chill house in Santa Teresa. The rooms are cleaned every day. We liked it very much and would come back one day.
Stayed 4 nights in Jan 2021
Response from Joel Tinoco on Jan 31, 2021
Hola, Thank you for leaving us your lovely comments. We hope to welcome you again in a future Pura vida.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Joel Tinoco on Feb 4, 2021
Hola Caroline, Thank your for your taking time to leave us your lovely comments. We hope to welcome you again in a future

10/10 Excellent

Nikita

Stayed 5 nights in Dec 2020
Response from reception on Jan 16, 2021
Hola Nikita, Thank you so much for leaving us your feedback. We hope to welome you again in a future. Pura vida, Joel Tinoco

8/10 Good

Mariana

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2020
Response from Joel Tinoco on Jan 13, 2021
Hola Mariana, Thank you for leave us your feedback. We hope to welcome you again in a future.

10/10 Excellent

olivier

Stayed 1 night in Dec 2020
Response from Joel Tinoco on Jan 13, 2021
Hola Olivier, We are delighted. Thank you for leave us your feedback. We would love to welcoming you again in a future.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar para descansar, el jacuzzi es increíble, la hab es muy bonita y acogedora. El servicio al cliente de Joel fue impecable!
Stayed 3 nights in Dec 2020
Response from Joel Tinoco on Dec 26, 2020
Hola, Estamos muy agradecidos por dejarnos su valioso comentario. Pasaremos su mensaje a nuestro personal. Esperamos disfruten del resto de su estancia por Costa Rica y sin duda alguna estaremos deseando darles la bienvenida nuevamente en Canaima Chill House. Pura vida.

10/10 Excellent

Diego, San

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager Joel, is spectacular! The access to the property is suited for 4x4 vehicles, paking might be complicated.
Stayed 5 nights in Nov 2020
Response from Canaima Chill House. on Dec 3, 2020
Hola Diego, Muchas gracias por dejarnos tu comentario. Esperamos darte la bienvenida nuevamente en Canaima Chill House.

8/10 Good

CarlosSing, Heredia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enojyed the calm and peace i got in this place. The parking space is tricky and might require some strategic management even if you drive a 4x4 because of the ammounts of vehicles there. i arrived at 1am and there was no space available, so I had to left my car inthe steet.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2020
Response from Joel Tinoco on Feb 26, 2020
Hola, Thank you for this lovely review, We can’t wait to welcome you again in a future. Certainly, Bad roads bring good people.

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020
Response from Joel Tinoco on Feb 26, 2020
Hola , We are really grateful for your taking time to leave us such a wonderful review. Certainly, Bad road bring good people

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Joel Tinoco on Feb 26, 2020
Hola , We are really grateful for your taking time to leave us such a lovely review. Bad road bring good people

10/10 Excellent

Pongkhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place!
Stunning place! Had a wonderful stay!! Thank you!
Stayed 1 night in Jan 2020
Response from Joel Tinoco on Jan 15, 2020
Hola Pongkhi, Thank you very much for your taking time and leave us your lovely comment. We hope to welcome you again in a future.

8/10 Good

Jeff, New Orleans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the loft room's secluded location with balcony and hanging bed overlooking the jungle and pool area. Also the shower with large window view of the tropical plants was pretty nice, but had to play with the shower water temperature. Queen bed was on the firm side but comfortable. You need to be nimble on a steep ladder to access the loft's twin bed section. A/C functioned well and the kitchenette with 2 burner stove, mini fridge, plates and utensils served our needs. The minor drawback was the 400 meter uphill climb from the beach to the house. Easy with a 4 wheel drive, but could be a challenge if you are walking with a load. You could also hear any vehicles making their way up that hill by the house - though far less busy than the beach road below. Staff is very friendly. Enjoyed our stay.
Stayed 2 nights in Nov 2019
Response from Joel Tinoco on Nov 26, 2019
Hola Jeff, Thank you for leave us your lovely comments. We will do our best to make improvements and offer you a better experience next time. Bad roads bring good people.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty amazing and unique even though it is missing some things that others have like a restaurant and breakfast, still worth it. It offers a kitchen to cook in.
Stayed 2 nights in Nov 2019
Response from Joel Tinoco on Nov 19, 2019
Hola, We are incredibly grateful that you took the time out to leave us this note. Pura vida,