Find hotels near Colonial Belle Cruise Dock, Fairport from ₩101,433

"1) Our TV did not turn on and I messaged Kate who said they would send maintenance, but they never came. I am a busy working mom and one thing I do like to do when I travel and have a rare morning on my own is put on the news as I get ready for the day, but I was unable to do this. 2) Our bed creaked loudly with any movement so neither my husband or I slept well at all as we kept waking up when either of us moved 3) 3 of the 4 cardio machines I tried in the fitness center did not work (the upright bike, and both ellipticals) 4) Less important, since I assume this was from something outside the hotel's control, but there was a disgusting odor in the vestibule as we entered and left the hotel going back and forth to the events we were in town for."

"Food service staff was surly ."

"This hotel is my go to when visiting my daughter in college. Staff are always friendly and helpful."

"The room is what we expected loved the bathroom And the room Was clean and the service was exceptional "

"The HVAC units are a huge problem here. They’re mounted on plywood in each room and are terribly loud. Very difficult to sleep. You can hear them roaring in the hallways too. Many people were complaining and trying to find quieter rooms. HUGE issue if you want good sleep. "

"We loved staying here. Jim was very helpful, the bed was comfortable, and we were close to family. I would suggest the owner store personal items (personal toiletries, kitchen items, mail, ... in a owner's closet). The kitchen drawers need cleaned out and organized. Since we get a house so we can cook, measuring equipment would be helpful. Overall, I could not ask for a better place! We will definitely plan to stay there again. It is so comfortable both inside & outside and just what ee needed - it is so peaceful!!! You will enjoy your stay if you stay here! Thanks Jim!! "