Copacabana, Rio de Janeiro hotel rooms at the Windsor Hoteis

"Very large property, close to everything "

"Joao from front desk, he’s the only one on the team who stood out for his kindness."

"great location to the beach, and beautiful view and rooftop pool"

"This property on my staying workers working on the elevator, and the elevators need maintenance. "

"First, it is my first time to give a bad review to a hotel. We got a room which is ok but so noisy with a machine on the ceiling. I complain to reception to change room but never got it . They just don t care. You stay or you go away. I booked a tour one day with hotel which operated by Gray linecompany. The tour included a lunch and we got that lunch at 6:00pm!!! Half of people in that tour left by their own bu Uber. Everyone freaked out and tired. No organisation . Tour guide gave no hint of where to go or where to meet. Please watch out when you see tour by Grayline company. Don t book with them. Last day check out, at reception i gave back my room card and the guy said everything is good. half an hour later i realized that they did not return my security deposit i came back to see the person took care of my check out and you know what. He said we did not return your deposit because you did not check out yet!!! Can you beleive it? isaid you are the one did check out for me and now you say i did not do it. Terrible service . If you don t want trouble don t come to this hotel."

"We've stayed at this hotel for the 23rd time, this time for 16 nights. Fantastic as always. The staff, led by Front Desk Supervisor Mr Leonardo, deserve special praise."

"Very good overall. Prime location on Copacabana. very good breakfast although the coffee could be better. The main issue was that the two elevators were quite slow during busy periods of the day. "

"The property is beautiful. Located right across the street from the beach. The problem is with the staff, they are either incompetent or just don’t care, not all of them, but most. Here is one example..I called for baggage service at 6pm, at 630 after three more calls, my wife and I had to drag 5 bags downstairs (elevators) all the way out to valet. This is not what I would expect for 700$ per night. I have a few more examples like this which has led us to decide never to stay at this property again. "

"Great location. Friendly staff. Loved the included breakfast. Would stay again."