2/10 - 너무 별로예요
elham
2025년 12월 29일
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower over flooded entering the bathroom floors. My night shoes got ruined and we had to call three times to get help. We had to go to another room to finish showering then back to a flooded bathroom and back to the other room for using the restroom in the middle of the night. Hotel of this caliber should check rooms for proper maintenance prior to assigning a room. The manager was informed and I have yet to recurve a call or email about this terrible experience. The keys were not working and I had to sit on the floor at 1:00 in the morning to get a new key delivered again. The staff are polite but there needs to be professionalism and attention to such horrible guest issues by the hotel manager. They should make an attempt to remedy a wrong so the guests feel safe, addressed and appreciated for trusting their vacation will be in great hospitality hands.
elham
2025년 12월에 1박 숙박함
