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Portal del Lago Hotel

4.5 star property
Travelers find serenity through spa treatments and poolside relaxation at this lakeside retreat with three different swimming options

Choose dates to view prices

Portal del Lago Hotel offers comfort and relaxation. Guests can book a spa massage, choose from three pools, or enjoy the garden with a playground for kids. Free WiFi is available throughout, and each day starts with a breakfast buffet.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Argentina Value-Added Tax (VAT) at 21%. A VAT exemption is available to travelers who present a foreign passport or foreign ID along with an immigration entry receipt issued by Argentina's National Directorate of Migration, and who pay with a non-Argentinian card or via a bank transfer from outside Argentina. This exemption applies only to accommodation, including bookings where breakfast is included.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 8:00 PM
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Portal del Lago Hotel have a pool?

Yes, this property has an indoor pool and 2 outdoor pools. Pool access is from 10:00 AM–8:00 PM.

Is Portal del Lago Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for a fee. Limited spots are available.

What time is check-in at Portal del Lago Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Portal del Lago Hotel?

Check-out is at 10 AM.

Does Portal del Lago Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Portal del Lago Hotel located?

Situated in Villa Carlos Paz, this luxury hotel is within a 5-minute walk of Sports Centre and Carlos Paz Rugby Club. Carlos Paz Waterfront and Uruguay Bridge are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very Good

8.8

Cleanliness

8.6

Location

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 11 out of 35 reviews
Rating 8 - Good. 14 out of 35 reviews
Rating 6 - Okay. 7 out of 35 reviews
Rating 4 - Poor. 2 out of 35 reviews
Rating 2 - Terrible. 1 out of 35 reviews

Reviews

Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique place !!! Nice view !!
Stayed 3 nights in Oct 2025
Verified

4/10 Poor

Jonatan

Disliked: Cleanliness, staff & service, property conditions & facilities
Las 4 estrellas son historia. Nada que ver con lo que era El Portal. Desde que llegas te das cuenta que algo paso con el sevicio. Tienen jovenes sin preparacion en atencion al cliente. El manager del restaurant deja mucho que decir. No quiero mencionar la habitacion y el baño, necesitan remodelar y poner gente que sepa de hoteleria. No mas a ese lugar, ni lo recomiendo.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Valeria

Liked: Staff & service, amenities, property conditions & facilities
Excelente el servicio del personal, destacado por la calidad humana de los chicos del restaurante y los de recepción. Una hermosa estadía.
Stayed 1 night in Dec 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo y bastante conservado. El personal amable, solo que demoraban en atender. Lo único que no me gusto fue que para desayunar no había lugar porque reservan varias mesas que no se pueden usar (supuestamente porque son para el almuerzo). La solución que nos dieron fue que nos ubicáramos con otras personas que les sobrara lugar en las mesas, no me pareció para nada correcto considerando que es un hotel de 4 estrellas y no un hostel.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso el lugar. Si bien las habitaciones son pequeñas pero son hermosas. Un servicio excelente
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son antiguas comparando precio y calidad con otros hoteles.
Stayed 2 nights in Apr 2019
Verified

8/10 Good

Violeta

Liked: Staff & service

buena atención regular instalaciones

El recurso humano excelente. Los servicios un poco básicos por el precio en dólares
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular en todo sentido, desde el trato, siempre cordial, hasta el servicio, siempre dispuestos a ayudarte para cualquier asunto
Stayed 6 nights in Mar 2019
Verified

8/10 Good

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Portal del lago

El hotel es muy lindo ! Cómodo , limpio y buen servicio en general!
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Volveremos !

Bárbaro !! Lo mejor el area de la Terraza y el Bar ! Súper tranquilo y silencioso Personal muy agradable y colaborador. Recomendable 100%
Stayed 3 nights in Mar 2019
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nos dieron una habitacion muchp mS pequeña e incomoda Por que la contratad teni una fuga de agua
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Room comfort
Para ser un hotel 4 estrellas le falta frigobar en la habitación, como así tbién mantenimiento en la pintura y madera de las puertas, azulejos del baño, ruido en el picaporte del mismo, etc.
Stayed 4 nights in Jan 2019
Verified

8/10 Good

Diego

Liked: Cleanliness, room comfort

Hermoso hotel para días de calor y sol

El hotel está muy bueno en general. Está muy bien ubicado y tiene dos manzanas de extensión, que se comunican por calle o por un puente vidriado, sin necesidad de salir al exterior. Pero en nuestro caso, no pudimos disfrutar mucho de las instalaciones porque llovió durante varios días y el lugar posee 3 piletas descubiertas y solo una bajo techo climatizada y muy pequeña (desde luego, muy concurrida en días de lluvia). Además, no funcionaba el sauna. Estaría bueno que el hotel contara con más actividades disponibles para esos casos. Otro punto desfavorable, aunque menor es que los servicios de masajes y excursiones son tercerizados, por lo que en la recepción solo marcan el número de teléfono correspondiente y uno tiene que hacer todas las reservaciones directamente. Fuera de eso, el hotel es muy bonito, el personal es súper atento y amable, y la zona es de las más tranquilas de Carlos Paz, a orillas del lago San Roque y con buena oferta gastronómica a pocas cuadras. Además sirven un desayuno muy variado y abundante.
Stayed 7 nights in Jan 2019
Verified

6/10 Okay

Raul

Liked: Cleanliness, property conditions & facilities

Podrían mejorar bastante los detalles.

El hotel es un buen hotel.. quizás en mi experiencia le faltan detalles para ser 4*. Cómo no tener gimnasio o que las habitaciones de la planta baja den a la calle.. o sea que los transeúntes pueden entrar a la habitación sin ser vistos. Poco seguro. Y las mucamas hacen MUCHO ruido en horario de la mañana o la siesta.
Stayed 4 nights in Jan 2019
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espectacular

Excelente todo!
Stayed 6 nights in Dec 2018
Verified

8/10 Good

ADÃO JACO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uma viagem para descansar.

Fantástico. Arquitetura incrível. Uma localização invejável. O barzinho próximo ao lago me encantou.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Lindo hotel, un tanto sobrevaludo. Habria q renovarlo un poco.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities

Sem frigobar no quarto

Um grande defeito para mim: não tinha frigobar no nosso quarto. Estávamos com um grupo de colegas de trabalho. Alguns quartos tinha frigobar e alguns não.
Stayed 3 nights in Nov 2018
Verified

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Lindo hotel, tenía mas expectativas! Sinceramente sentí que molestaba al personal con los pedidos de bar a la habitación o los pedidos de limpieza a la misma. Puede que sea algo mío personal o no.
Stayed 5 nights in Nov 2018
Verified

10/10 Excellent

Fany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consejo

Super lindo un consejo tan lindos cuartos tan lindos como los closets son viejos a parte de no ir habia una cucaracha. Creo que por lo que son viejos.
Stayed 4 nights in Oct 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, rooms are not huge but enough. This hotel has its own charm, unlike all recent hotels. I also found the restaurant very good for very affordable price.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lindo hotel alejado de la ciudad

tranquilo muy limpio excelente atención alejado de la cuidad cerca del lago San Roque y del polideportivo con bares alrededor para salir a cenar, un poco caro el restaurante pero excelente comida.
Verified

6/10 Okay

liliana

Liked: Cleanliness
Lo pasamos bien
Verified

10/10 Excellent

damian

Liked: Cleanliness, staff & service, property conditions & facilities

De 10

De 10
Verified

6/10 Okay

viajo bastante

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Ubicacion preciosa, pero envejecido.

Personal super amable, el lugar esta ubicado de maravilla, pero las habitaciones son diminutas, los espacios verdes descuidados,pintura saltada, etc