6/10 - 괜찮아요
Theresa
2026년 5월 4일
좋아요: 편의 시설/서비스
The team at reception were not friendly, not efficient, and not capable.
The first 3 things they (it was 4 people talking to each other behind the reception desk and not in English and obviously talking about me) told me was:
NO swimming in the pool cuz it closed at 6pm (actually closes at 7pm).
NO dinner reservations at the à la carte restaurant in-house.
NO free room upgrade.
This was followed by 3 fake information:
There is no earlier email from reservation department of Domes Hotel that would ‘try their utmost to upgrade me for my 30th anniversary’
Hotel is 100% sold out for Saturday 2 May 2026.
The reservation manager was in a meeting at 9:40am on Sunday 3 May 2027 (probably late for work?).
So the total number of hours I was at Domes was 39 hours, of which 20 were sleeping. Of the remaining 19 hours, I spent at least 2 hours waiting for any and every different staff of reception to inform me whether or not I ‘could’ change from the sewerage smelling room they gave me the night before. At first, the response was wait and let me get maintenance to have a look (as if this was a new and sudden problem when in reality, it was sewerage pipes build horizontally instead of at a slant inside the floors from the date the hotel was built). This pre existing problem should have been known to the team at reception and yet they intentionally stuck me in the smelly room for 1 night.
This all happened on my only full day in Corfu. No member of reception staff was effective.
Theresa
2026년 5월에 2박 숙박함
