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Reviews of Staybridge Suites Corning, an IHG Hotel

3 out of 5
Staybridge Suites Corning, an IHG Hotel
201 Townley Ave, Corning, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 676 out of 1001 reviews" "
Rating 8 - Good. 235 out of 1001 reviews" "
Rating 6 - Okay. 62 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice looking property
Stayed 6 nights in May 2024
Response from Kent on May 20, 2024
RobertThank you for the review! We appreciate hearing how much you enjoyed our hotel.Kent PalmerGeneral Manager

10/10 Excellent

Celio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, stayed with my family, clean, convenient safe.
Stayed 1 night in May 2024
Response from Kent on May 20, 2024
CelioThank you for writing about your stay with your family!Kent PalmerGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely greeting when we arrived late at night very comfortable and clean rooms! Nice and spacious as well! We really enjoyed breakfast and our overall stay!
Stayed 1 night in May 2024
Response from Kent on May 20, 2024
MaryWe are pleased to hear how much you enjoyed your stay with us!Kent PalmerGeneral Manager

10/10 Excellent

Genbiao, Little Rock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite is spacious with fully equipped kitchen. Room is extremely clean. We had a happy stay there.
Stayed 2 nights in May 2024
Response from Kent on May 15, 2024
GenbiaoThank you for reviewing your stay with us. We are pleased to see that you had a happy trip to Corning!Kent PalmerGeneral Manager

4/10 Poor

Patricia

Liked: Property conditions & facilities
Disliked: Cleanliness
There was hair in the bathtub. The sheets smelled like somebody slept on them. They were probably not changed after the last guest. The sofa smelled like urine.
Stayed 1 night in May 2024
Response from Kent on May 13, 2024
PatriciaThank you for reviewing your stay with us. I am sorry to hear about the cleanliness issues you experienced. This obviously does not meet our standards that we strive for. Did you happen to bring these up to any of our team members while you were here? We would have been happy to try to rectify the situation for you. If anything like this happens again, please let us know as soon as possible.Kent PalmerGeneral Manager

10/10 Excellent

Michael

Traveled with partner
Friendly staff very helpful in all respects. This is a clean facility great location, I would not hesitate to book again.
Stayed 3 nights in May 2024
Response from Kent on May 10, 2024
MichaelThank you for taking the time to review your stay with us. Hopefully you get a chance to stay with us again soon!Kent PalmerGeneral Manager

10/10 Excellent

MARIE

Liked: Staff & service, amenities, property conditions & facilities
Quiet! Nice room and fridge! Bed clean and comfortable! Easy parking! Nice staff!
Stayed 1 night in May 2024
Response from Kent on May 5, 2024
MarieThank you for writing about your stay with us. We are pleased to hear that you enjoyed our suites!Kent PalmerGeneral Manager

10/10 Excellent

Ramesh, Galloway

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay.
Stayed 1 night in May 2024
Response from Kent on May 5, 2024
RameshThank you for writing about your stay with us!Kent PalmerGeneral Manager

10/10 Excellent

kareena

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kent on May 3, 2024
KareenaThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

RACHEAL

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2024
Response from Kent on Apr 29, 2024
RachealThank you for taking the time to review your stay with us in Corning!Kent PalmerGeneral Manager

8/10 Good

Sofia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and helpful. Breakfast was great! We were there for only one night but had no issues/problems with anything.
Stayed 1 night in Apr 2024
Response from Kent on Apr 26, 2024
SofiaThank you for sharing your experiences while staying with us. We appreciate hearing how much you enjoyed your stay with us!Kent PalmerGeneral Manager

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kent on Apr 21, 2024
AlexThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice other than the mattress. It was so hard we didn't sleep for both nights. My back hurt so bad trying to get comfortable but even being offered a mattress topper would have helped some what. No sleep on our wedding anniversary wasn't a fun time.
Stayed 2 nights in Apr 2024
Response from Kent on Apr 16, 2024
LindaThank you for taking the time to write about your stay with us. I am sorry to hear that the mattress in your room was too firm. I will have our maintenance team look at that room for possible changes.Kent PalmerGeneral Manager

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced, dirty, pubic hairs in bathroom, dirty tub, dirty carpet.
Stayed 1 night in Apr 2024
Response from Kent on Apr 14, 2024
AmandaThank you for sharing your experiences while staying with us. I am sorry to hear of the cleanliness issues that you experienced. I was not aware of that you were not satisfied, did you bring this to the attention of any of our staff? We would have tried to correct this as quickly as possible. Thank you again for writing about your stay. We will be addressing your concerns with our housekeeping team for the needed corrections.Kent PalmerGeneral Manager

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kent on Apr 14, 2024
BillThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Paul W. Schuler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kent on Apr 10, 2024
PaulThank you for the 5 out of 5 review!Kent PalmerGeneral Manger

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kent on Apr 10, 2024
LeoThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Satyajit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cleanliness and Hospitality. Breakfast was okay .
Stayed 1 night in Mar 2024
Response from Kent on Apr 10, 2024
SatyajtThank you for reviewing your stay with us. We appreciate your feedback!Kent PalmerGeneral Manager

6/10 Okay

Alan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a hotel that has adopted a once per week deep clean policy. Lobby was nice, breakfast was convenient, but the elevators, hallways, and room was dirty. Visible dirt and salt on the floors everywhere. My kid found a crumpled tissue under her pillow when she was getting into bed and had to sleep with us. Would not stay here again.
Stayed 1 night in Apr 2024
Response from Kent on Apr 6, 2024
AlanThank you for sharing your experiences while staying with us. I am sorry to hear about the cleanliness issues that you experienced while staying with us. I will be addressing your comments with our housekeeping team for added training.Kent PalmerGeneral Manager

10/10 Excellent

Ashok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and walkable from museum. The sofa bed needs to be replaced as it was bad.
Stayed 1 night in Mar 2024
Response from Kent on Mar 31, 2024
AshokThank you for writing about your stay with us while visiting the Corning Museum of Glass. We do understand that the sleeper sofas are not very comfortable. We try to inform as many people as possible that they are not the best option for an adult.Thank you again for sharing your experiences. We appreciate your feedback!Kent PalmerGeneral Manager

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked hoe quiet it was also the breakfast the kitchen there was really nothing we didnt like
Stayed 1 night in Mar 2024
Response from Kent on Mar 29, 2024
HelenThank you for taking the time to write about your stay!Kent PalmerGeneral Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kent on Mar 29, 2024
DianeThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Krista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl that checked us in was super nice and friendly
Stayed 1 night in Mar 2024
Response from Kent on Mar 18, 2024
KristaThank for taking the time to write about the service you received from our Front Desk Team!Kent PalmerGeneral Manager

6/10 Okay

Gita

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Kent on Mar 18, 2024
GitaThank you for reviewing your stay with us!Kent PalmerGeneral Manager

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded and quiet, nice room and facilities
Stayed 1 night in Mar 2024
Response from Kent on Mar 17, 2024
JonathanThank you for reviewing your stay. We are pleased to hear that you enjoyed your time with us in Corning!Kent PalmerGeneral Manager

10/10 Excellent

WEBB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kent on Mar 18, 2024
WEBBThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Babatunde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kent on Mar 12, 2024
BabatundeThank you for the 5 out of 5 review!!Kent PalmerGeneral Manager

6/10 Okay

Ann

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Every single staff member was excellent. The workout facility was small and there was no spray bottle to clean machines or hand sanitizer (empty). Our room couch was old, made noise when sitting on it. Bed creaked every time you moved and bathroom door needed repainted. Freezer in the room smelled.
Stayed 2 nights in Feb 2024
Response from Kent on Mar 8, 2024
AnnThank you for sharing your experiences while staying with us. I am sorry to hear about the issues that you had with your room and fitness room. I will be addressing these items with our maintenance team for the needed repairs.Thank you again for staying with us.Kent PalmerGeneral Manager

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love breakfast
Stayed 1 night in Mar 2024
Response from Kent on Mar 8, 2024
KathleenThank you for writing about your stay. We are happy to hear that you loved our breakfast!Kent PalmerGeneral Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations was very nice. The staff was very helpful. The breakfast was very good with a lot of variety. Close to the Corning Museum of Glass.
Stayed 1 night in Mar 2024
Response from Kent on Mar 4, 2024
WilliamThank you for staying with us while visiting the Corning Museum of Glass. We are pleased to hear how much you enjoyed your time with us!Kent PalmerGeneral Manager

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Kent on Mar 22, 2024
MichaelThank you for the 4 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Kent on Feb 25, 2024
JohnThank you for the 10 out of 10 review!Kent PalmerGeneral Manager

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a two night stay. It was nice, clean, and close to our events for the duration of the stay.
Stayed 2 nights in Feb 2024
Response from Kent on Feb 25, 2024
BrandyThank for taking the time to write about your stay with us in Corning. We are pleased to hear that you enjoyed your time with us. Kent PalmerGeneral Manager

10/10 Excellent

Ronilyn

Traveled with family and small children
Friendly staff, nice suites!
Stayed 1 night in Feb 2024
Response from Kent on Feb 25, 2024
RonilynThank you for writing about your stay with us in Corning!Kent PalmerGeneral Manager

10/10 Excellent

Gelineau,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kent on Feb 23, 2024
GelineauThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

6/10 Okay

Stessy

Traveled with family and small children, Traveled with family
Wasn’t any fancy rooms. Beds were really small or because the room is small so bed felt tight to the room.
Stayed 1 night in Feb 2024
Response from Kent on Feb 22, 2024
StessyThank you for writing a review on your stay. I am sorry you felt the rooms in your suite were small. You actually had one of our largest suites. Kent PalmerGeneral Manager

8/10 Good

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So close to everything. Walked to the MOG
Stayed 2 nights in Feb 2024
Response from Kent on Feb 22, 2024
MattThank you for staying with us while visiting the Corning Museum of Glass!Kent PalmerGeneral Manager

10/10 Excellent

Theodore R

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kent on Feb 20, 2024
Theodore RThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

Alica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again if in the area. Very family friendly.
Stayed 2 nights in Feb 2024
Response from Kent on Feb 20, 2024
AlicaThank you for staying with us. We look forward to seeing you the next time you are in the area. Kent PalmerGeneral Manager

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kent on Feb 12, 2024
AnnThank you for the 10 out of 10 review!Kent PalmerGeneral Manager

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Corning Museum of Glass & Gaffer District. Hotel is very clean and our king suite was a comfortable and relaxing space. Staff is friendly and professional.
Stayed 2 nights in Feb 2024
Response from Kent on Feb 8, 2024
StephanieThank you for reviewing your stay with us. We are pleased to hear that you had comfortable stay while visiting the Corning Museum of Glass and the Gaffer District!Kent PalmerGeneral Manager

8/10 Good

Lamont, BROOKLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Comfortable .....
Stayed 1 night in Feb 2024
Response from Kent on Feb 8, 2024
LamontThank you for reviewing your stay with us. We are pleased to hear you had a comfortable stay.Kent PalmerGeneral Manager

6/10 Okay

John

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Kent on Feb 8, 2024
JohnThank you for reviewing your time with us in Corning. I am sorry to see that is was not an exceptional stay for you.Kent PalmerGeneral Manager

10/10 Excellent

Christiana

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across from the Corning Museum of Glass the staff is wonderful, breakfast is excellent and it’s overall a great pick for a family trip or meeting up with friends. We’ll be back!
Stayed 2 nights in Feb 2024
Response from Kent on Feb 5, 2024
ChristianaThank you for writing about your stay with us in Corning. We look forward to seeing you again soon!Kent PalmerGeneral Manager

6/10 Okay

jose

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kent on Feb 5, 2024
JoseThank you for reviewing your stay. I am sorry to see that your stay was not satisfactory. Kent PalmerGeneral Manager

10/10 Excellent

Alina

Stayed 1 night in Jan 2024
Response from Kent on Jan 26, 2024
AlinaThank you for the 5 out of 5 review!Kent PalmerGeneral Manager

10/10 Excellent

diane

Stayed 1 night in Jan 2024
Response from Kent on Jan 15, 2024
DianeThank you for the 5 out of 5 review!!Kent PalmerGeneral Manager

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from Kent on Jan 8, 2024
BrianThank you for the 10 out of 10 review.Kent PalmerGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kent on Jan 8, 2024
Thank you for reviewing your stay.Kent PalmerGeneral Manager

10/10 Excellent

Agnieszka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kent on Jan 8, 2024
Thank you for the 10 out of 10 review!Kent PalmerGeneral Manager