Superior Room, 2 Queen Beds | Desk, free WiFi, bed sheets
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Reviews of The Cliffe

2.5 out of 5
The Cliffe
2605 Cliffe Ave, Courtenay, BC

Reviews

8.2

Very Good

Rating 10 - Excellent. 116 out of 229 reviews" "
Rating 8 - Good. 56 out of 229 reviews" "
Rating 6 - Okay. 28 out of 229 reviews" "
Rating 4 - Poor. 21 out of 229 reviews" "
Rating 2 - Terrible. 8 out of 229 reviews" "

8.0/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Karen, Stonewall

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and had microwave and mini fridge which was great! The staff here are excellent, so nice and very helpful. We would def stay here again!
Stayed 2 nights in May 2024

6/10 Okay

Jane

Traveled with partner
Good location but undergoing renovations so a little difficult to navigate the groinds
Stayed 1 night in May 2024

8/10 Good

Karl

Business traveler
Liked: Cleanliness, staff & service
Great place to stay. Staff is very friendly and helpful. New renovations to the rooms. Cool showers. They are currently renovating so it's unfair to say some things were not available. By end of Spring or Summer it'll be a sweet Motel. Pool will be in operation etc .
Stayed 1 night in May 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff (Manni)
Stayed 1 night in May 2024

4/10 Poor

Steph

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotels is under renovation so it will get better but room still had a weird smell. Parking lot had construction debrie and found mutiple screws that I picked up so i wouldnt get a flat tire. Room needed more pillows as there was onlu 2 small ones
Stayed 1 night in May 2024

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovation's they are doing are coming along its looking good. The Staff was super nice and the room was very clean. would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Kevin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No indication of renovations indicated during booking. No maid service available, come to desk for towels. Small bathroom and no sitting space.
Stayed 2 nights in May 2024

6/10 Okay

Dr Bradley

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
Clean basic accom for the money Centrally located
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We knew it was being renovated but the workers and staff were awesome, really nice rooms
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities
Google Maps might tell you this is a Travelodge, but it’s not. The owners have put a lot of effort into renovating the rooms, which are well-appointed and comfortable (including the best hotel pillows I’ve had in years). The outside’s still a bit grubby, but don’t be put off by that. I wouldn’t hesitate to stay here again - and you shouldn’t either.
Stayed 1 night in May 2024

10/10 Excellent

James

New renovation! My room was very nice. The shower was really nice. Need better pillows on the bed.
Stayed 1 night in May 2024

8/10 Good

Don

Liked: Property conditions & facilities
Making good renovations, clean, friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hameed on May 14, 2024
Hello Ms. Maria,We are thrilled with the exciting score you provided us with. We appreciate your stay and look forward to seeing you again soon.Sincerely yours, Hameed

10/10 Excellent

Evelyn

Traveled with partner
Liked: Staff & service, property conditions & facilities
Newly renovated, large TV. Friendly and helpful front desk staff!
Stayed 1 night in May 2024
Response from Hameed on May 10, 2024
Dear Evelyn,Thank you for providing us such an exciting score. We are thrilled to see that your stay was wonderful. We are very happy to provide beautifully renovated, modern rooms. The staff takes great pride in going above and beyond for our guests. Thanks again for choosing The Cliffe Hotel Courtenay and we hope to see you soon. Yours sincerely, Hameed Khan

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If the bathroom door opened the opposite direction it would be better.
Stayed 7 nights in Apr 2024
Response from Hameed on May 10, 2024
Hi Rebecca,Thank you for providing us such an exciting score. We are thrilled to see that your stay was wonderful. We've taken note of your concern and will address the issue promptly. We appreciate you notifying us about it. Thanks again for choosing The Cliffe Hotel Courtenay and we hope to see you soon. Yours sincerely, Hameed Khan

8/10 Good

Richard

Liked: Property conditions & facilities
.
Stayed 4 nights in May 2024
Response from Hameed on May 10, 2024
Hi Richard,Thank you for providing us such a great score. We’re thrilled to see what a great stay you had. Thanks again for choosing The Cliffe Hotel Courtenay and we hope to see you soon. Yours sincerely, Hameed Khan

8/10 Good

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is almost completed a new makeover and the facilities are all new. Service is great and helphlful.
Stayed 2 nights in May 2024
Response from Hameed on May 10, 2024
Hi John,Thank you for providing us such a great score. We’re thrilled to see what a great stay you had. Our staff takes great pride to exceed the expectations of our valued guests. Thanks again for choosing The Cliffe Hotel Courtenay and we hope to see you soon. Yours sincerely, Hameed Khan

2/10 Terrible

Joni

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in May 2024

2/10 Terrible

Sally

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Ayla, Nanaimo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction but the room was beautiful!
Stayed 1 night in May 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Quite easy parking, shopping and much more.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was super helpful. Both the evening check in and morning check out staff were friendly and cheerful.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Val and the staff (Ash) have done an amazing job revitalizing this motel. Fast friendly clean stylish rooms at a great Price. Amazing shower and comfy bed and blankets. My go to place in the Comox Valley Kelly J

6/10 Okay

Todd

Stayed 1 night in Apr 2024

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service
Liked the shower, could use a little more space for hanging clothes or seething up luggage.
Stayed 1 night in Mar 2024

4/10 Poor

Anabelle

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs in the sheets
Stayed 1 night in Apr 2024

10/10 Excellent

Brandi

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Ritika

Stayed 1 night in Apr 2024

8/10 Good

Frank

Traveled with partner
The Reno’s they have done are very nice but they still have more to do. The windows need to be replaced and the stairs and decking need some work. I realize it’s not finished.
Stayed 1 night in Apr 2024

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman working the night shifts made sure my concern from my previous stay was addressed. I appreciate the upgrades being made to the facility. It’s clearly a family run business and I will definitely be a repeat customer. :)
Stayed 3 nights in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff make the stay a pleasant experience, the rooms are renovated and the shower will take you away to a far away place, its amazing like showering in warm rain...☺️ I would give this place six stars if they let me, they treat their customers with respect. Thank you for a great nights rest...
Stayed 1 night in Apr 2024

8/10 Good

Cindy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is an older hotel that’s been updated. Some of the updates are very nice and the kitchenette was handy to have. The kitchenette didn’t have any supplies but when we asked, a package was delivered. The housekeeping was short staffed-we found that out after numerous days of taking out our own trash & getting supplies from the cleaning cart. Our room was cleaned 1 of the 7 nights we stayed. After requests & complaints there was a box of chocolates & a small accommodation on our room charge. We were able to check in late when our flight got in. Central location, easy to get places. Nice restaurant in the same lot.
Stayed 7 nights in Apr 2024

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay, comfortable beds and newly renovated. Can’t beat the price.
Stayed 1 night in Apr 2024

10/10 Excellent

Vicky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in the lovely lady, even walked us to our room. Since we were on the second floor, she even told us where to park the car for the closest set of stairs.
Stayed 1 night in Apr 2024

8/10 Good

Troy

Stayed 1 night in Apr 2024

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to help
Stayed 2 nights in Apr 2024
Response from Hameed on May 14, 2024
Thank you for your candid review. Our staff takes great pride to exceed the expectations of our valued guests. We appreciate you staying with us, and we hope to see you soon. Regards, Hameed

10/10 Excellent

Jackie

Stayed 1 night in Apr 2024

8/10 Good

Ronald

Stayed 1 night in Apr 2024
Response from Hameed on May 14, 2024
Hello Ronald,Thank you for your candid review. We thank you for staying with us and we wish to see you soon. Regards Hameed

10/10 Excellent

Christopher, Maple Ridge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big difference with all the renovations being close to complete. New room was very nice, new and fresh! Desk service was great. Value is very good for the area. Will be back!
Stayed 1 night in Apr 2024
Response from Hameed on May 14, 2024
Hello Christopher,Thank you for your candid review. Our staff takes great pride to exceed the expectations of our valued guests. We appreciate you staying with us, and we hope to see you soon. Regards, Hameed

10/10 Excellent

Nita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manny was excellent, he efficiently checked us in and walked us to our room. We had one request and he fulfilled it immediately! Very personable. The property is being renovated nicely and is an excellent option when travelling thru Courtney, it will be our first choice.
Stayed 1 night in Apr 2024
Response from Hameed on May 14, 2024
Hello Nita,Thank you for your candid review. Learning that Mani exceeded your expectations made us very happy. We are certain to give Mani your compliments. We appreciate you staying with us, and we hope to see you soon. Regards, Hameed

10/10 Excellent

lloyd, vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reno of the property going on so a bit of dust, but the new rooms are nice especially the showers.
Stayed 1 night in Apr 2024
Response from Hameed on May 14, 2024
Hello Mr. Lloyd,Thank you for the exciting score that you awarded us. We hope to see you soon. Regards, Hameed

8/10 Good

Petra

Liked: Cleanliness, staff & service, amenities
Ash at front desk was great - super helpful!!
Stayed 3 nights in Apr 2024
Response from Omar on Apr 9, 2024
Thank you for staying with us and for your feedback Petra! We are proud of our staff that are always ready to go above and beyond to enhance the guest experience. Glad to hear you enoyed your stay and we hope you visit again soon !

10/10 Excellent

Aman

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Omar on Apr 9, 2024
Thank you for staying with us and for your positive feedback Aman . Glad you enoyed your stay and hope you visit again soon !

6/10 Okay

Leonie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Undergoing major reno. Street people not on property, but around close areas
Stayed 1 night in Apr 2024
Response from Omar on Apr 7, 2024
Thank you for staying with us Leonie. We are proud and excited of the renovations currently on site that will fully transform the guest experience . Hope you visit again

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice updated rooms and super comfortable beds! Very nice staff upon check in!
Stayed 1 night in Apr 2024
Response from Omar on Apr 7, 2024
Thank you for staying with us and your feedback Susan ! Glad to hear that you enjoyed your stay with us, found the beds comfortable , and most importantly found our staff up to par ! We take pride in our team & service , always being customer based ! Hope we get the chance to host you again soon/

4/10 Poor

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Television service. Wash sink ,turned on to hard and soaked the front of me. Lots of traffic noise helicopters. Tile floor brrr. Nice linens. Tight bathroom. No bathtub
Stayed 1 night in Apr 2024
Response from Omar on Apr 7, 2024
Thank you for staying with us and for your feedback Dennis. Hope you visit again

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was nice ,and the room was cozy and clean
Stayed 1 night in Mar 2024
Response from Omar on Apr 3, 2024
Thank you for staying with us and for the kind words Karen! Glad you enjoyed your stay and our newly renovated rooms ! Hope you visist again soon!